Development and Validation of the College Mental Health Perceived Competency Scale

Michael T. Kalkbrenner, Christopher A. Sink

 

College counselors provide training to their campus constituents on various mental health issues, including the identification of warning signs and the referral of students to appropriate resources. Though extensive information on these topics is available in the counseling literature, college counselors lack a psychometrically sound screening instrument to support some of these educational efforts. To meet this need, the present researchers developed and validated the College Mental Health Perceived Competency Scale (CMHPCS). Based largely on self-determination theory, the measure appraises college student and faculty members’ perceived competence for supporting student mental health. Reliability and construct validity of the CMHPCS are demonstrated through exploratory and confirmatory factor analyses. Hierarchical logistic regression procedures yielded sufficient evidence of the CMHPCS’s predictive validity. Specific applications to assist college counselors with outreach and consultation are discussed.

 

Keywords: College Mental Health Perceived Competency Scale, college counselors, confirmatory factor analysis, hierarchical logistic regression, screening instrument

 

 

The prevalence and complexity of mental health disorders remain a serious concern for mental health professionals working in university and college settings in the United States and internationally (Lee, Ju, & Park, 2017). Another distressing trend is the incongruity between the relatively high frequency of students living with mental health disorders and the small number of students who receive needed treatment (Eisenberg, Hunt, Speer, & Zivin, 2011). Preliminary evidence shows that faculty members, staff, and college student peers might serve as helpful counseling referral agents for individuals at risk for mental health disorders (Kalkbrenner, 2016; White, Park, Israel, & Cordero, 2009). Identifying and training counseling referral agents (e.g., student peers and faculty members) to recognize and refer students to the counseling center is a key role of college counselors (Brunner, Wallace, Reymann, Sellers, & McCabe, 2014; Sharkin, 2012).

The purpose of the present study was to develop and validate a scale for appraising student and faculty members’ perceived competence for supporting college student mental health. Throughout the present study, “perceived competence for supporting college student mental health” refers to the extent to which university community members are confident in their ability to promote a campus climate that is supportive, accepting, and facilitative toward mental wellness. The College Mental Health Perceived Competency Scale (CMHPCS) has potential to aid college counselors with identifying and training university community members (e.g., student peers and faculty) to recognize issues and refer their peers and students to campus counseling services. In the following section, we provide an overview of the pertinent literature.

Undergraduates in Western countries are typically in late adolescence, a period when mental disorders are most likely to emerge, and college students report more frequent mental health concerns than other age groups (de Lijster et al., 2017; Eisenberg et al., 2011). Despite this reality, Eisenberg et al. (2011) indicated that only 20% of college students with mental health disorders were actively seeking treatment. Research suggests that there are common factors contributing to students’ underutilization of counseling services, including: stigma, gender, culture, experience and knowledge (mental health literacy), fear, and accessibility (Brunner et al., 2014; Marsh & Wilcoxon, 2015). For example, many undergraduates are simply unaware of the campus counseling services provided by their universities (Dobmeier, Kalkbrenner, Hill, & Hernández, 2013). Relatedly, college students’ general knowledge of mental health issues varies substantially. Kalkbrenner, James, and Pérez-Rojas (2018) found that students who attended at least one session of personal counseling reported a significantly higher awareness of warning signs for mental distress when compared to students who had not attended counseling. Other evidence suggests that the perceived stigma associated with obtaining mental health support can be a barrier to treatment (Rosenthal & Wilson, 2016) for college students.

Demographic differences exist in college students’ counselor-seeking behavior, with female students reporting a greater willingness to pursue counseling and to refer peers to resources for mental distress when compared to male students (Kalkbrenner & Hernández, 2017; Yorgason, Linville, & Zitzman, 2008). Students from ethnic minority groups also underutilize counseling centers’ mental health services (Han & Pong, 2015; Li, Marbley, Bradley, & Lan, 2016). In addition, Eisenberg, Goldrick-Rabe, Lipson, and Broton (2016) identified differences in college students’ utilization of resources for mental distress by age, with younger students (under 25) being particularly vulnerable to living with untreated mental issues. To enhance access and usage of counseling services by all college students, these variables must be seriously considered by campus policymakers and mental health practitioners.

Given this situation, college counselors must not only address the increased demand for counseling services, they may need to enhance prevention services as well. These latter activities include outreach, consultation, and education of university community members (e.g., student peers and faculty members). For instance, counselors educate students and faculty members on recognizing the warning signs of mental health distress in themselves and others (Brunner et al., 2014). Training also is commonly provided to campus members on the referral process. Participants learn the skills needed to guide others (e.g., students at risk for mental health disorders) to appropriate counseling and related services (Brunner et al., 2014; Sharkin, 2012). Preliminary investigations support these efforts, and faculty members, staff, and college student peers have been found to be helpful referral agents (Kalkbrenner, 2016; White et al., 2009).

Although research shows that students and faculty members are viable referral sources (Kalkbrenner, 2016; White et al., 2009), Albright and Schwartz’s (2017) national survey of these groups found that approximately half of their respondents felt unprepared to recognize the warning signs of mental distress in others. Based on these findings, as suggested above, college counselors may need to revise the content and delivery of their mental health–related training. Moreover, the literature appears to be lacking a psychometrically sound screening tool to assist with this effort. To help fill this instrumentation gap, the authors developed a brief questionnaire for college counselors to appraise student and faculty members’ perceived competence for supporting college student mental health.

 

Theoretical Foundation for Measurement Instrument

The first step in designing a measurement instrument involves the use of theory to guide the item development process (DeVellis, 2016). In recent years, self-determination theory (SDT), a psychological orientation to human motivation, is increasingly deployed by counseling researchers as an orienting conceptual framework (Adams, Little, & Ryan, 2017; Ryan & Deci, 2000; Ryan, Lynch, Vansteenkiste, & Deci, 2011). Aligned with this trend, SDT guided the item development for the CMHPCS. This perspective conceptualizes motivation in terms of the extent to which one’s behaviors are autonomous (self-motivated) contrasted with the extent to which behaviors are coerced or pressured (Patrick & Williams, 2012). Leading SDT proponents contend that the satisfaction of people’s needs is essential to foster their intrinsic motivation (i.e., a person’s autonomous or self-generated behaviors; Patrick & Williams, 2012; Ryan & Deci, 2000). Key elements of this approach include one’s perceptions of self-competence, autonomy, and relatedness to others (Ryan & Deci, 2000). Evidence suggests that increases in the extent to which individuals feel competent that they can perform an action or behavior are associated with increases in their motivation to participate in that action or behavior (Adams et al., 2017; Jeno & Diseth, 2014).

Elements of SDT are utilized in various helping professions, including psychiatry (Piltch, 2016), medicine (Mancini, 2008), and college counseling (A. E. Williams & Greene, 2016). Research suggests that SDT is a valuable framework for various mental health practices. For instance, Patrick and Williams (2012) demonstrated that perceived competence, a key dimension of SDT, was a significant predictor of clients’ medication adherence. Other investigators demonstrated the utility of SDT for promoting college student mental health (Emery, Heath, & Mills, 2016; A. E. Williams & Green, 2016). In one study, college students’ level of motivation and perceived competence were found to be important factors associated with their mental and physical well-being (Adams et al., 2017). Jeno and Diseth (2014) indicated that a college student’s sense of autonomy and perceived competence were significant predictors of improved academic performance. Another investigation found that group therapy based on SDT and motivational interviewing reduced college women’s susceptibility to high-risk alcohol use (A. E. Williams & Green, 2016). Moreover, university students’ sense of perceived competence and emotional regulation were associated with reductions in non-suicidal self-injury (Emery et al., 2016). Emery et al. (2016) concluded that SDT and college students’ need for perceived competence were salient notions for conceptualizing non-suicidal self-injury and supporting college student mental health.

 

Self-Determination Theory and Psychometric Instruments

SDT is a widely used theoretical framework to develop measurement instruments in the social sciences. Multiple educational scales have been founded on constructs aligned with SDT, including the Learning Climate Questionnaire (G. C. Williams & Deci, 1996), the Basic Psychological Need Scale (Ntoumanis, 2005), the Academic Self-Regulation Questionnaire (Ryan & Connell, 1989), and the Perceived Competence scale (G. C. Williams & Deci, 1996). Each instrument appraises latent variables related to students’ level of perceived competence and intrinsic motivation toward academic success (Jeno & Diseth, 2014). Given the promising implications of SDT for informing the development of clinical and educational interventions and appraisal instruments, college counselors might benefit from a scale that assesses student and faculty members’ perceived competence related to supporting college student mental health. Such a measure has potential to aid in the early identification of college students at risk for mental health issues and support general campus mental health services. Research indicates that effective screening generally leads to more college students seeking meaningful treatment and support (Hill, Yaroslavsky, & Pettit, 2015).

In an extensive review of the measurement literature with no restrictions on participants or locations, Wei, McGrath, Hayden, and Kutcher (2015) identified 215 measurement instruments for appraising three major components of mental health literacy, including help-seeking, knowledge, and stigma. While these instruments have utility within the screening process, a measure designed to appraise one’s sense of perceived competence toward promoting mental health support on college campuses is absent. The characteristic of perceived competency has potential to act as a protective factor against mental distress (A. E. Williams & Green, 2016). Therefore, the authors incorporated the perceived self-competence dimension of SDT to formulate CMHPCS items.

To summarize, the purpose of the present study was to develop and validate a measurement instrument for appraising student and faculty members’ perceived competence for supporting college student mental health through recognizing and referring student peers to resources for mental wellness. The following research questions were posed: (1) What is the underlying factor structure of the CMHPCS using a large sample of college faculty and are the emergent scales reliable? (2) Is the emergent factor structure from the CMHPCS confirmed in a new sample of undergraduate students? and (3) To what extent do participants’ CMHPCS scores have predictive validity for whether or not they have made a student referral to the counseling center?

 

Method

Participants and Procedures

Data were collected from students and faculty members at a large mid-Atlantic public university. G*Power was used to conduct a priori power analysis for the hierarchical logistic regression analyses described below (Faul, Erdfelder, Lang, & Buchner, 2007). A minimum sample size of 264 (132 in each sample) would provide a 95% power estimate, α = .05 (two tailed), with an odds ratio of 2.0. Based on the recommendations of Mvududu and Sink (2013), the researchers ensured that the ratio of respondents to each estimated parameter for the student sample (26:1) and for the faculty sample (11:1) was sufficient for factor analysis. The CMHPCS was administered to 513 university community members, including a sample of 201 faculty members and 312 undergraduate students. The sampling procedures and demographic profiles of the two samples are described in the following subsections.

Faculty. Potential faculty participants (N = 1,000) were solicited via an email list provided by the university’s Office of Institutional Research. The measure was administered to this sample using a well-known e-survey platform, Qualtrics (2017). Overall, the response rate was 21%, consistent with the response rates of previous survey research with faculty members (e.g., Brockelman & Scheyett, 2015). Of faculty respondents, 59% (n = 118) identified as female, 40% (n = 81) identified as male, 0.5% (n = 1) identified as “other gender,” and 0.5% (n = 1) did not specify their gender. The majority of participants, 81% (n = 162), identified as Caucasian or White, followed by African American, 4% (n = 8); Hispanic or Latinx, 4% (n = 8); Asian, 3% (n = 6); and multiethnic, 2% (n = 3); while 8% (n = 14) did not specify their ethnic background. Faculty members comprised a variety of different ranks, including adjunct instructor (29%, n = 59), lecturer (19%, n = 39), assistant professor (17%, n = 35), associate professor (18%, n = 37), and full professor (8%, n = 16), while 7.5% (n = 15) did not specify their rank.

Students. Data were collected from 312 undergraduate college students using a nonprobability sampling procedure. Over 34 days (four data collection sessions lasting 2.5 hours), the questionnaire was administered to students in the student union. These respondents ranged in ages from 18–51 (M = 21, SD = 5), with 95% of participants under the age of 29 at the time of data collection. Furthermore, 64% (n = 201) were females, 34% (n = 107) were males, 1% (n = 3) identified as “other gender,” and 0.3% (n = 1) did not specify their gender. The college generational status of these respondents was 37% (n = 116) first, 40% (n = 124) second, and 23% (n = 72) third and beyond. Ethnicities were distributed as follows: 48% (n = 150) African American, 30% (n = 95) Caucasian or White, 10% (n = 30) multiethnic, 6% (n = 19) Hispanic or Latinx, 4% (n = 12) Asian, 1% (n = 3) Native Hawaiian or Pacific Islander, and 0.3% (n = 1) American Indian or Alaska Native, while 0.6% (n = 2) did not report their ethnic identity.

 

Instrumentation and Procedures

The authors followed the instrument development guidelines discussed by experts in psychometrics and questionnaire design (DeVellis, 2016; Fowler, 2014). An initial set of 18 items was created on a Likert-type scale, ranging from 1 (strongly disagree) to 5 (strongly agree). As discussed above, the original theoretical framework of SDT (Ryan & Deci, 2000) and its contemporary extensions (Adams et al., 2017) guided the development of item content. Item content was also derived from major themes identified in the literature review (comfort, stigma, referrals, prevalence, and complexity), particularly those related to student and faculty members’ connection to college student mental health support (Bishop, 2016; Eisenberg et al., 2011; Lee et al., 2017). The following CMHPCS items, for example, reflect SDT (the positive association between one’s sense of competency and action) and the research findings that one’s sense of comfort with mental health disorders is associated with increased referrals to resources for mental health disorders: “I am comfortable talking to students about mental health”; “I am comfortable referring college students with mental health issues to the health center on campus”; “I am aware of the university resources for mental health”; and “Mental health issues are increasing among college students.” Negatively worded items were recoded so that higher scores would indicate higher perceived competence.

To obtain background information on the respondents, 11 demographic items were added to the questionnaire. These were developed in light of previous college counseling research that showed group differences (e.g., gender, ethnicity, previous attendance in counseling) on various mental health–related variables (Eisenberg et al., 2016; Kalkbrenner & Hernández, 2017). Sample items included the following: (1) Please select your gender; (2) Please specify your age (in years); and
(3) Indicate your ethnic identity.

The initial item pool was subjected to expert review and pilot testing to establish content validity. The items were sent to three expert reviewers with advanced training in clinical psychology, mental health counseling, and psychometrics. Their recommendations informed slight modifications to 15 items, improving their clarity and readability. A few additional items and formatting revisions were made based on pertinent feedback from pilot study participants (22 graduate students). For example, we clarified the meaning of “referred another student to counseling services” to “referred (recommended) that another student seek counseling services.”

 

Statistical Analyses

A series of statistical analyses were computed to answer the research questions, including exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and hierarchical logistic regression (HLR). During phase 1 of the study using the faculty sample, a principal factor analysis (PFA) was conducted to determine the underlying latent factor structure of the CMHPCS (Mvududu & Sink, 2013). Given that the constructs related to SDT are generally correlated (Adams et al., 2017), the researchers used an oblique rotation (direct oblimin, ∆ = 0). The Kaiser criterion (eigenvalues [Λ] > 1), meaningful variance accounted for by each factor (≥ 5%), a review of the scree plot, and parallel analysis results guided the factor extraction process. Factor retention criteria were used based on the recommendations of Mvududu and Sink (2013): factor loadings > .40, commonalities (h2) > .30, and cross-loadings < .30. The content of items that loaded on each factor were reviewed for redundancy, as it is an accepted practice to remove an item that is highly correlated and conceptually similar to at least one other item (Byrne, 2016).

To cross-validate these initial factor analytic results, a CFA using a maximum likelihood estimation method was conducted to test the validity of the factor solution that emerged in the EFA with a sample of undergraduate students (research question 2). Using the recommendations of Byrne (2016), the following goodness-of-fit indices were reported: chi-square absolute fit index (CMIN), comparative fit index (CFI), root mean square error of approximation (RMSEA), standardized root mean square residual (SRMR), goodness-of-fit-index (GFI), and normed fit index (NFI).

Two HLR analyses were computed to examine the predictive validity of the CMHPCS for both faculty member and student participants (research question 3). Previous investigators found group demographic differences in college students’ willingness to utilize mental health services by age (Eisenberg et al., 2016) and their willingness to make peer-to-peer referrals to resources by gender (Kalkbrenner & Hernández, 2017). Based on these findings, gender and age were entered into the first regression model as predictor variables. Participants’ composite scores on the knowledge, fear, and engagement scales of the CMHPCS were entered into the second regression model as predictor variables. The criterion variable was participants’ referrals to the counseling center (1 = has not made a referral to the counseling center, or 2 = has made referrals to the counseling center).

 

Results

After screening the data, descriptive statistics were computed on the faculty and student samples to examine unusual or problematic response patterns, missing data, and the parametric nature of the item distributions. Missing values analyses revealed that less than 2% of data was absent from faculty participants and less than 1% of data was absent from student participants. Both data sets were winsorized and missing values were replaced with the series mean (Field, 2018). Skewness and kurtosis values for items were largely within the acceptable range of a normal distribution (absolute value < 1) for the sample of faculty members and the sample of students (see Table 1). The findings are presented in three phases of analyses that correspond to the three research questions, respectively.

 

Phase 1: Exploratory Factor Analysis

A PFA was conducted using the sample of faculty members to establish the initial dimensionality of the CMHPCS (research question 1). The inter-item correlation matrix revealed low-to-moderate correlations among items (r = .17 to r = .69). The Kaiser-Meyer-Olkin Measure of Sampling Adequacy (KMO = .81) and Bartlett’s Test of Sphericity (B [153] = 1375.91, p < 0.001) provided further evidence that the data set was factorable. The oblique rotated PFA (direct oblimin, ∆ = 0) revealed a 5-factor solution based on the Kaiser criterion (Λ > 1.00). Seventy percent of the total variance in the correlation matrix was explained by these five factors. The scree plot, parallel analysis, and meaningful variance explained (at least 5% for each factor) that a 3-factor solution was the most parsimonious with the least evidence of cross-loadings (see Table 2). Five items displayed commonalities < .30 and were consequently removed from the analysis. The first factor accounted for 31.6% of the variance (Λ = 4.74), the second factor comprised 12.5% of the variance (Λ = 1.89), and the third factor accounted for 11.8% of the variance (Λ = 1.78).

Redundant items that were highly correlated, and thus conceptually interrelated, were deleted. The inter-item correlation matrix was reproduced and indicated that item 8 (“I am aware of resources in the community for mental health”) and item 15 (“I am aware of the university resources for mental health”) were statistically and conceptually similar, suggesting that these items were measuring the same construct. Item 8 was subsequently removed, as the content of item 15 was more closely related to mental health services on campus. The PFA was recomputed and a final 3-factor solution (see Table 2) comprised of 12 items was retained. These 12 items were renumbered in chronological order.

 

Table 1

Descriptive Statistics for Final Items

                Faculty (N = 201)           Student (N = 312)
Truncated Item Content M SD Skew  Kurtosis M SD Skew Kurtosis
1. Severity of mental health issues .03  .95 -.86   .09 .08   .85 -1.02   .95
2. Complexity of mental health issues .03  .96  .17 -.07 .05   .94   -.54 -.48
3. Comfortable making referrals to
counseling
.01  .97 -.86 -.64 .06   .94   -.79 -.14
4. Fear of students with mental health issues .01 1.00 -.13 -.35 .00 1.00   -.56 -.38
5. Negative academic impact of mental distress .02  .99  .17   .63 .04   .93   -.87   .18
6. Increasing prevalence of mental health issues .02  .97 -.14 -.53 .03   .96   -.43 -.58
7. Comfortable making student referrals to the health center .01  .96 -.95  .29 .05   .95   -.97   .34
8. Interacting with students living with mental distress .01  .99 -.57 -.37 .05   .93   -.93   .24
9. Fear of students with mental disorders .00 1.00 -.26 -.47 .00 1.00   -.69 -.25
10. University resources for mental distress .00  .99 -.71 -.13 .02   .97   -.89   .02
11. Negative impact of mental distress on well-being .04  .95 -.82   .16 .03   .97   -.90   .19
12. Comfortable making referrals to
community counselors
.01 1.00 -.59 -.42 .05   .95   -.83 -.12

Note. Windsorized values (z-scores) are reported; faculty: SEKurtosis = 0.34, SESkewness = 0.17; students: SEKurtosis = 0.13, SESkewness = 0.20. Spinets of item content are provided based on the guidelines from the Publication Manual of the American Psychological Association, 6th edition. To access the full version of the scale, please contact the corresponding author.

 

The three emergent factors were named engagement, fear, and knowledge, respectively (see Table 2). The first factor, engagement, was comprised of items 3, 7, 8, 10 and 12. It estimates the degree to which a faculty member is involved with interacting, supporting, and working with students who are struggling with mental health disorders (e.g., item 7 [“I am comfortable referring college students with mental health issues to the health center on campus”] and item 8 [“I am comfortable talking to students about mental health”]). The second factor, fear, was comprised of items 4 and 9 and appraises one’s anxiety or concern surrounding mental health issues on college campuses (e.g., item 4 [“Students with mental health issues are dangerous”]). The last factor, knowledge, was marked by items 1, 2, 5, 6, and 11. These items reflect the extent to which the respondent was familiar with mental health issues on college campuses (e.g., item 4 [“Mental health issues are becoming more complex among college students”] and item 10 [“Mental health issues are increasing among college students”]).

 

Table 2

Principal Factor Analysis Results Using Oblique Rotation: Faculty Members (N = 201)

Factor 1 (E) Factor 2 (F) Factor 3 (K)
Items Loadings h2
Item #3   0.75 0.58
Item #8   0.68 0.57
Item #10   0.68 0.58
Item #7   0.65 -0.13 0.51
Item #12   0.63 0.38
Item #4   0.86 0.55
Item #9   0.81 0.53
Item #6   0.12   0.67 0.56
Item #2   0.12   0.66 0.57
Item #11   0.65 0.45
Item #1   0.18   0.53 0.33
Item #5  -0.18   0.51 0.38
Eigenvalues   4.74   1.89   1.78
% of variance 32.0 12.5 11.9
Alpha coefficient   0.84   0.83   0.75

Note. Factor loadings over 0.40 appear in bold and mark the particular factor. Blank cells indicate factor loadings ≤ 0.10.
E = Engagement; F = Fear; K = Knowledge.

 

Item and internal consistency reliability analyses were computed for the three derived factors to partially answer research question 1. Adequate reliability coefficients were found for the overall measure (α = .81) and for each dimension: engagement (α = .84), fear (α = .83), and knowledge (α = .75). The low correlations between factors (engagement and fear, r = 0.09; engagement and knowledge,
r = 0.37; and fear and knowledge, r = 0.11) supported the discriminant validity of the measure.

 

Phase 2: Confirmatory Factor Analysis

To cross-validate the CMHPCS with a sample of undergraduate students, a CFA was computed (research question 2). The assumptions necessary for conducting a CFA were met (Byrne, 2016). Multicollinearity was not present, as bivariate correlations did not exceed an absolute value of 0.36. In addition, Mahalanobis d2 indices revealed no extreme multivariate outliers. The standardized path model is depicted in Figure 1. It was not surprising that the CMIN absolute fit index was statistically significant due to the large sample size: χ2(51) = 1.97, p = .007. However, fit indices that are more appropriate for sample sizes larger than 200 revealed an adequate model fit. For example, the CFI = .96, RMSEA = .05, 90% CI [.04, .07], SRMR = .04, and GFI = .95. The path coefficients (see Figure 1) between the engagement and knowledge scales (.48) indicated a stronger relationship than the engagement and fear (.05) or fear and knowledge scales (.07). (These path coefficients are interpreted in the discussion section). Taken together, the CFA results produced a moderate-to-strong fit based on the guidelines from structural equation modeling researchers (Byrne, 2016). Reliability of the dimensions was re-examined with the student sample, yielding similar estimates to those found with faculty respondents. Internal consistency indices for the overall measure (α = .78) as well as for the three scales (engagement, α = .82; knowledge, α = .75; fear scale, α = .74) were adequate for an attitudinal questionnaire.

Phase 3: Hierarchical Logistic Regression Analyses

The guidelines for HLR assumption checking were followed (Field, 2018). Items were winsorized to remove extreme outliers. Skewness and kurtosis values (see Table 1) were largely within the acceptable range (± 1.00) for both samples. Pearson product correlations were computed between the independent variable scores, revealing no multicollinearity. Box and Tidwell’s (1962) procedure revealed that the assumption of linearity was met for both samples (i.e., the logit of the criterion variable was linearly related to all continuous predictor variables).

 

Figure 1. Confirmatory Factor Analysis Path Model for Undergraduate Student Sample (N = 312)

 

Faculty members. HLR analyses were computed to investigate the predictive validity of the CMHPCS (research question 3). Specifically, researchers aimed to determine the extent to which respondents’ scores on the CMHPCS predicted if they had made a referral to the counseling center. Among the sample of faculty members, the correct classification rate of the null model was 56%. The first model of gender and age was significant (χ2 = 15.80, p < 0.001) and explained 11% (Nagelkerke R2) of the variance in participants’ referrals to the counseling center. There was a statistically significant increase in the odds (Exp(B) = 1.30) of female faculty members making a student referral to the counseling center. The second LR model revealed that adding the knowledge, fear, and engagement scales significantly improved the predictability of model (χ2 = 46.61, p < 0.001) and explained 30% (Nagelkerke R2) of the variance in participants’ referrals to the counseling center. The engagement scale was a significant predictor of referrals to the counseling center. The odds ratio, Exp(B), revealed that an increase in one unit on the engagement scale was associated with an increase in the odds of making a referral to the counseling center by a factor of 3.47. The correct classification rate of this model was 71.2%.

 Undergraduate students. For the sample of undergraduate students, the correct classification rate of the null model was 58%. Gender and age were entered as predictor variables in the first regression block and revealed statistical significance (χ2(1) = 9.35, p = 0.01) and explained 4.2% (Nagelkerke R2) of the variance in participants’ referrals to the counseling center. A statistically significant increase in the odds emerged (Exp(B) = 1.78) for female students having made a peer-referral to the counseling center. In the second block, the knowledge, fear, and engagement subscales of the CMHPCS were added to the regression model. The addition of the CMHPCS scales as predictor variables significantly improved the model (χ2(1) = 29.82, p < 0.001) and explained 13% (Nagelkerke R2) of the variance in participants’ referrals to the counseling center. Similar to faculty members, the engagement scale was a significant predictor of students’ referrals to the counseling center. The odds ratio, Exp(B), revealed that an increase in one unit on the engagement scale was associated with an increase in the odds of having made a referral to the counseling center by a factor of 2.10.

 

Discussion

The results of three major analyses provided evidence that the construct—perceived competence for promoting college student mental health—and its dimensions were estimated adequately by the CMHPCS. Feedback from expert reviewers and pilot study participants showed initial support for the content validity of the measure. The findings from the PFA and CFA provided evidence for the factorial validity of the measure. The low correlations between factors provided further support for the relative distinctiveness (discriminant validity) of each dimension. Tests of internal consistency revealed adequate support for the reliability of the measure with college students and with faculty members.

The results of the HLR models demonstrated a moderate level of predictive validity of the CMHPCS. Similar to previous investigations (e.g., Kalkbrenner & Hernández, 2017), female students in the present study were more likely to make peer-to-peer referrals to the counseling center when compared to male students. Extending previous findings, the addition of participants’ scores on the CMHPCS scale as predictor variables significantly improved the logistic regression model’s capacity to predict the odds of making a referral to the counseling center. The CMHPCS appears to be measuring a construct that is associated with greater odds of both students and faculty members supporting college student mental health (i.e., making a referral to the counseling center). In particular, higher scores on the engagement scale emerged as a significant predictor of an increase in the odds of having made a student referral to the counseling center among both faculty members and undergraduate students.

This study introduced a new theoretical dimension, perceived competence for promoting college student mental health, to the growing body of literature on the utility of SDT for supporting college student mental health. The emergent factor structure of the CMHPCS was largely consistent with key elements of SDT (Adams et al., 2017). According to the theory, individuals’ motivation for engaging in an action or behavior will be enhanced when they feel a sense of competence or self-efficacy for the activity (Adams et al., 2017; Ryan & Deci, 2000). Similarly, the emergent factor of knowledge on the CMHPCS (i.e., the extent to which one is familiar or knowledgeable with mental health issues on campus) is consistent with research on the personal competency component of SDT. Weber and Koehler (2017), for example, found a moderate, positive association between respondents’ knowledge and perceived competence. Similarly, in the present study, knowledge emerged as a factor of perceived competence (i.e., one who is more knowledgeable about college student mental health has a higher level of perceived competence for supporting college student mental health). Autonomy and relatedness also are central components of SDT, as individuals’ intrinsic motivation is enhanced when their behaviors are active and self-determined (Adams et al., 2017; Jeno & Diseth, 2014). Finally, the engagement scale on the CMHPCS reflects the extent to which one is actively involved with supporting college student mental health. One who is more engaged with supporting college student mental health has a higher level of perceived competence for supporting college student mental health.

The relationship between the path coefficients (see Figure 1) provided further support that the CMHPCS is largely consistent with SDT. The path coefficients were stronger between the engagement and knowledge scales (0.48) than they were with the fear scale—0.05 and 0.07, respectively. According to the theory, intrinsic motivation toward wellness generally increases when individuals are competent (knowledgeable) and related (engaged) to a person or activity (Patrick & Williams, 2012). Thus, it was not surprising that the strongest association between the three factors (knowledge, fear, and engagement) emerged between the knowledge and engagement subscales. There are complex associations between fear and one’s level of motivation (Halkjelsvik & Rise, 2015). Some researchers demonstrated that higher levels of respondent fear were associated with higher levels of motivation (e.g., motivation for smoking cessation; Farrelly et al., 2012). However, in other investigations, anxiety elicited the opposite response in participants, substantially decreasing their motivation (Halkjelsvik & Rise, 2015). Considering the complex connection between motivation and fear, it is possible in the present study that participants’ fear of mental health issues on college campuses was associated with ambivalence in their engagement. Fear may motivate students to support a peer experiencing mental distress. In other situations, fear might lead to students avoiding a peer in mental distress. While future research is needed to investigate these issues, there is sufficient statistical (EFA and CFA) and conceptual evidence to retain the fear scale.

To summarize, the theoretical construct underlying CMHPCS, which was designed to measure  perceived competence toward promoting college student mental health, reflects aspects of SDT. Individuals with high levels of perceived competence for promoting college student mental health appear to be knowledgeable about, unfearful of, and engaged with supporting students who are living with mental health issues. At this stage of development, the CMHPCS has potential to enhance the practice of college counseling.

 

Implications for the Profession

Considering the rise in college counselors’ roles and responsibilities with outreach and consultation (Brunner et al., 2014; Sharkin, 2012), the CMHPCS can assist college counselors with these activities. Specifically, the CMHPCS can be used by college counselors to provide a baseline measure of perceived competence for promoting mental health on campus among students and faculty members. The questionnaire can be administered and scored as a holistic measure (total score), as an overall measure, or as three separate dimensions (subscales) of students and/or faculty members’ perceived competence for promoting mental health on campus. On a practical level, the CMHPCS has utility for college counselors when participating in new student and new faculty orientations due to the brevity (12 items) and versatility (use with faculty and student populations) of the measure. The results might provide college counselors with valuable baseline information on new students and faculty members’ perceived competence toward supporting college student mental health and aid in structuring the content of educational sessions for recognizing and referring students to the counseling center.

Brunner et al. (2014) identified supporting referral agents through consultation as another key aspect in the practice of college counseling. The findings presented above demonstrated that higher scores on the engagement scale predicted a greater likelihood in the odds of student referrals to the counseling center among both students and faculty members. This outcome can inform college counselors’ outreach and consultation efforts. Specifically, it is recommended that college counselors focus on increasing university community members’ knowledge and engagement with supporting college student mental health. Advocacy efforts can be directed toward implementing training sessions for faculty members and students for recognizing warning signs of mental health disorders in college students and connecting trainees to resources for mental health disorders. The CMHPCS can be used as a pretest/posttest measure to provide information about the extent to which trainings and mental health support resources are useful for promoting perceived competence for supporting college student mental health. For example, the REDFLAGS Model, an acronym of common warning signs of mental health disorders in college students (Kalkbrenner, 2016), and the National Suicide Prevention Lifeline’s wallet cards (National Suicide Prevention Lifeline, 2008) are resources for increasing university community members’ awareness of warning signs of mental health disorders in college students. The CMHPCS could be implemented to assess the value of these resources.

 

Limitations and Future Research

Although results of the current study were promising, the research caveats should be considered. First, self-report measures can sometimes generate response biases influenced by the respondent’s need for social desirability. Second, the 2-item fear scale is not ideal. Although dimensions composed of few items often generate lower reliability coefficients, there is no absolute threshold for the minimum number of items necessary to comprise a scale (Fowler, 2014). Given the CMHPCS’s stage of development, the researchers chose to retain the dimension. The strong reliability coefficient of the fear subscale (α = .83, student sample and α = .80, faculty sample) exceeded the threshold for acceptable internal consistency reliability. The overall scale is also stronger with the fear scale items included. Finally, it should be noted that other validated instruments in social sciences research have scales comprised of two items (Luecht, Madsen, Taugher, & Petterson, 1990), suggesting that the fear scale may be useful.

The demographic profile of faculty in our sample was consistent with the ethnic identities of the larger university and with a national sample of faculty members (Myers, 2016). However, the homogeneity of ethnicity among faculty participants still might have affected the generalizability of our findings. Most faculty participants (81%, n = 162) identified as Caucasian or White. It is recommended that future researchers confirm the factor structure of the CMHPCS with an ethnically diverse sample of faculty members. Subsequent investigation should examine the goodness-of-fit of the CMHPCS with different populations of college students and faculty members. Specifically, the following sub-groups of college students appear to be especially susceptible to mental health disorders: first-generation college students, community college students, students enrolled in Greek life organizations, international students, and male students (Dobmeier et al., 2013; Eisenberg et al., 2011).

 

Conclusion

The professional identity of college counselors has grown to include outreach and consultation with counseling referral agents as key components in the contemporary practice of college counseling (Brunner et al., 2014; Sharkin, 2012). The multidimensional aim of the present study was to establish the validity and reliability of the CMHPCS, a newly developed questionnaire designed to measure college student and faculty members’ perceived competence for promoting college student mental health. To do so, the measure was subjected to rigorous psychometric testing (EFA and CFA). A 3-factor model (knowledge, fear, and engagement) emerged from the data. Initial support for the reliability and factorial validity of the instrument was reported. A series of two HLR analyses reinforced, in part, the predictive validity of the measure. The brief nature of the CMHPCS coupled with its adequate reliability and coherent factor structure suggests the measure might have utility for supporting and enhancing the consultation and outreach activities of college counseling practitioners. For instance, the CMHPCS can be carefully utilized as a screening measure for students to enhance the practice (outreach, education, and consultation) of college counselors. The instrument also is perhaps useful as a pretest/posttest measure in outcome research aimed at assessing mental health support interventions among college students.

 

Conflict of Interest and Funding Disclosure

The authors reported no conflict of interest or funding contributions for the development of this manuscript.

 

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Michael T. Kalkbrenner, NCC, is an assistant professor at New Mexico State University. Christopher A. Sink, NCC, is a professor and Batten Chair at Old Dominion University. Correspondence can be addressed to Michael Kalkbrenner, 1780 E. University Ave., Las Cruces, NM 88003, mkalk001@nmsu.edu.

Becoming a Gatekeeper: Recommendations for Preparing Doctoral Students in Counselor Education

Marisa C. Rapp, Steven J. Moody, Leslie A. Stewart

The Council for Accreditation of Counseling & Related Educational Programs (CACREP) standards call for doctoral preparation programs to graduate students who are competent in gatekeeping functions. Despite these standards, little is understood regarding the development and training of doctoral students in their roles as gatekeepers. We propose a call for further investigation into doctoral student gatekeeper development and training in gatekeeping practices. Additionally, we provide training and programmatic curriculum recommendations derived from current literature for counselor education programs. Finally, we discuss implications of gatekeeping training in counselor education along with future areas of research for the profession.

Keywords: gatekeeping, counselor education, doctoral students, programmatic curriculum, CACREP

 

Gatekeeping practices in counselor education are highly visible in current literature, as counselor impairment continues to be a significant concern for the mental health professions (Brown-Rice & Furr, 2015; Homrich, DeLorenzi, Bloom, & Godbee, 2014; Lumadue & Duffey, 1999; Rapisarda & Britton, 2007; Rust, Raskin, & Hill, 2013; Ziomek-Daigle & Christensen, 2010). V. A. Foster and McAdams (2009) found that counselor educators are frequently faced with counselors-in-training (CITs) whose professional performance fails to meet program standards. Although gatekeeping practices in counselor education have been cursorily examined over the past 40 years (Ziomek-Daigle & Christensen, 2010), more recent literature indicates a need to further address this topic (Brown-Rice & Furr, 2016; Burkholder, Hall, & Burkholder, 2014).

In the past two decades, researchers have examined the following aspects of gatekeeping: student selection; retention; remediation; policies and procedures; and experiences of faculty members, counseling students, and clinical supervisors (Brown-Rice & Furr, 2013, 2015, 2016; V. A. Foster & McAdams, 2009; Gaubatz & Vera, 2002; Homrich et al., 2014; Lumadue & Duffey, 1999; Parker et al., 2014; Rapisarda & Britton, 2007; Ziomek-Daigle & Christensen, 2010). Although the aforementioned areas of study are needed to address the complex facets of the gatekeeping process, there is a noticeable lack of research examining how counselor education programs are preparing and educating future faculty members to begin their role as gatekeepers.

Because doctoral degree programs in counselor education are intended to prepare graduates to work in a variety of roles (Council for Accreditation of Counseling & Related Educational Programs [CACREP], 2015), program faculty must train doctoral students in each of the roles and responsibilities expected of a future faculty member or supervisor. Authors of previous studies have examined constructs of identity, development, practice, and training in the various roles that doctoral students assume, including investigations into a doctoral student’s researcher identity (Lambie & Vaccaro, 2011), supervisor identity (Nelson, Oliver, & Capps, 2006), doctoral professional identity transition (Dollarhide, Gibson, & Moss, 2013), and co-teaching experiences (Baltrinic, Jencius, & McGlothlin, 2016). Studies investigating the various elements of these roles are both timely and necessary (Fernando, 2013; Lambie & Vaccaro, 2011; Nelson et al., 2006); yet, there is a dearth of research examining the complex development of emergent gatekeeper identity. In order to empower counseling programs in training the next generation of competent and ethical professional counselors, the development of doctoral students’ gatekeeping skills and identity must be more fully understood.

 

The Complexity of Gatekeeping in Counselor Education

Gatekeeping is defined as a process to determine suitability for entry into the counseling profession (Brown-Rice & Furr, 2015). When assessing this professional suitability, academic training programs and clinical supervisors actively evaluate CITs during their training as a means to safeguard the integrity of the profession and protect client welfare (Brear, Dorrian, & Luscri, 2008; Homrich et al., 2014). Evaluators who question a CIT’s clinical, academic, and dispositional fitness but fail to intervene with problematic behavior run the risk of endorsing a student who is not ready for the profession. This concept is referred to as gateslipping (Gaubatz & Vera, 2002). Brown-Rice and Furr (2014) found that consequences of gateslipping can impact client care, other CITs, and the entire counseling profession.

Gatekeeping for counselor educators and supervisors is understood as an especially demanding and complex responsibility (Brear & Dorrian, 2010). Potential complications include personal and professional confrontations (Kerl & Eichler, 2005), working through the emotional toll of dismissing a student (Gizara & Forrest, 2004), lack of preparation with facilitating difficult conversations (Jacobs et al., 2011), and fear of legal reprisal when assuming the role of gatekeeper (Homrich et al., 2014). Homrich (2009) found that although counselor educators feel comfortable in evaluating academic and clinical competencies, they often experience difficulty evaluating dispositional competencies that are nebulously and abstractly defined. To complicate the gatekeeping process further, counselor educators are often hesitant to engage in gatekeeping practices, as discerning developmentally appropriate CIT experiences from problematic behavior (Homrich et al., 2014) may be difficult at times. Thus, more clearly defined dispositional competencies and more thorough training in counselor development models may be necessary to assist counselor educators’ self-efficacy in gatekeeping decisions. The proceeding section examines doctoral students in counselor education preparation programs and their involvement in gatekeeping responsibilities and practices.

 

Doctoral Students’ Role in Gatekeeping

Doctoral students pursuing counselor education and supervision degrees are frequently assigned the responsibility of supervisor and co-instructor of master’s-level students. Consequently, doctoral students serve in an evaluative role (Dollarhide et al., 2013; Fernando, 2013) in which they often have specific power and authority (Brown-Rice & Furr, 2015). Power and positional authority inherent in the role of supervisor (Bernard & Goodyear, 2014) and instructor permit doctoral students ample opportunity to appraise CITs’ development and professional disposition during classroom and supervision interaction (Scarborough, Bernard, & Morse, 2006). Doctoral students frequently consult with faculty through the many tasks, roles, and responsibilities they are expected to carry out (Dollarhide et al., 2013). However, relying solely on consultation during gatekeeping responsibilities rather than acquiring formal training can present considerable risks and complications. The gatekeeping process is complex and leaves room for error in following appropriate protocol, understanding CIT behavior and development, supporting CITs, and potentially endorsing CITs with problematic behavior that may have been overlooked.

Despite the importance of doctoral student education in the counseling profession and a substantial body of research on gatekeeping over the past two decades (Brown-Rice & Furr, 2013, 2015, 2016; V. A. Foster & McAdams, 2009; Gaubatz & Vera, 2002; Lumadue & Duffey, 1999; Parker et al., 2014; Rapisarda & Britton, 2007; Ziomek-Daigle & Christensen, 2010), there is an absence in the professional discourse examining the identity, development, practice, and training of doctoral students for their role of gatekeeper. No counseling literature to date has explored how counselor education programs are supporting doctoral students’ transition into the role of gatekeeper, despite the latest accreditation standards calling for doctoral preparation programs to graduate students who are competent in gatekeeping functions relevant to teaching and clinical supervision (CACREP, 2015, Standard 6.B). A lack of specific literature is particularly problematic, as the process of gatekeeping can be difficult for faculty members. It is reasonable to assume that if faculty members struggle to navigate the responsibilities of a gatekeeper, then less experienced doctoral students would struggle in this role as well. Furthermore, most incoming doctoral students have not had an opportunity to formally engage in gatekeeping practices in academic settings as an evaluator (DeDiego & Burgin, 2016).

Although doctoral students have been introduced to the concept of gatekeeping as master’s-level students (e.g., gatekeeping policies), many counselors do not retain or understand gatekeeping information (V. A. Foster & McAdams, 2009; Parker et al., 2014; Rust et al., 2013). These research findings were further examined through an exploratory study in August of 2016. The first two authors of this article assessed beginning doctoral students’ gatekeeping knowledge and self-efficacy prior to doctoral training or formal curricula. Areas of knowledge assessed included general information on the function of gatekeeping, standard practices, and program-specific policies and procedures. Preliminary findings of six participants indicated that incoming doctoral students lacked understanding for their role in gatekeeping. This supports existing research (V. A. Foster & McAdams, 2009; Parker et al., 2014; Rust et al., 2013) and aligns with DeDeigo and Burgin’s (2016) assertion that doctoral students are often unsure of what the role of gatekeeper “even means, let alone how to carry it out” (p. 182). Consequently, attention must be given to preparing doctoral students for their gatekeeping role to meet CACREP standards and, most importantly, prepare them to gatekeep effectively in an effort to prevent gateslippage.

DeDiego and Burgin’s (2016) recommended counselor education programs support doctoral students’ development through specific programmatic training. Despite the established importance of specific training (Brear & Dorrian, 2010), no corresponding guidelines exist for content of material. To address this gap, we provide recommendations of content areas that may assist doctoral students in becoming acquainted with the complex role of gatekeeper. We derived our recommendations from a thorough review of professional literature. Recommendations compiled include current trends related to gatekeeping within the counseling profession, findings from various studies that state what information is deemed important in the realm of gatekeeping, and considerations for educational and professional standards that guide best practices as a counselor educator.

 

Recommendations

Recommendations contain general areas of knowledge that should accompany program-specific material for introductory gatekeeping role information. Providing doctoral students with program-specific policies and procedures related to gatekeeping practices, such as remedial and dismissal procedures, is of utmost importance. This information can be dispersed in a variety of methods such as orientation, gatekeeping-specific training, coursework, and advising. We view these areas of content as foundational in acquainting doctoral students with the role of gatekeeper. We included four general content areas of knowledge pertaining to gatekeeping practices and the role of gatekeeper: current variation of language espoused by the counselor education community; ethics related to gatekeeping; cultural considerations; and legal and due process considerations. Each of these recommended content areas will be briefly discussed with relevant literature supporting the importance of their inclusion.

 

Adopted Language

Current terminology in the field of counselor education describing CITs who struggle to meet professional standards and expectations is broad and lacks a universal language that has been adopted by counselor educators (Brown-Rice & Furr, 2015). Consequently, a plethora of terms and definitions exists in the literature describing CITs who are struggling to meet clinical, academic, and dispositional competencies. As described earlier, the lack of consensus regarding gatekeeping and remediation language may contribute to the lack of clarity, which many counselor educators perceive as a gatekeeping challenge. Terms appearing in gatekeeping literature that describe students of concern include: deficient trainees (Gaubatz & Vera, 2002), problems of professional competence (Elman & Forrest, 2007; Rust et al., 2013), impaired, unsuitable, unqualified, and incompetent (J. M. Foster, Leppma, & Hutchinson, 2014), with varying definitions describing these terms. Duba, Paez, and Kindsvatter (2010) defined counselor impairment as any “emotional, physical, or educational condition that interferes with the quality of one’s professional performance” (p. 155) and defined its counterpart, counselor competency, as an individual demonstrating both clinical skills and psychological health. It is important to emphasize potential complications and implications associated with the term impairment, which can have close association with disability services, rendering a much different meaning for the student, supervisee, or colleague (McAdams & Foster, 2007).

Introducing these terms to doctoral students not only familiarizes them with the definitions, history, and relevance of terms present in the counseling community, it also provides a foundation in which to begin to conceptualize the difference between clinical “impairment” versus emotional distress or developmentally appropriate academic struggle. In upholding responsibilities of gatekeeping, one must be aware of the differentiating aspects of emotional distress and impairment in order to be able to distinguish the two in professionals and students. In further support of this assertion, Rust et al. (2013) stated that counseling programs must be able to distinguish between problems of professional competence and problematic behavior related to normal CIT development. Including a review of relevant terms existing in the counseling literature in the program’s training will allow doctoral students to begin to understand and contextualize the language relevant to their new roles as gatekeepers.

Although it is essential to educate doctoral students on language common to the counseling community, familiarity with language adopted by the department and institution with which they are serving as gatekeepers is vital to training well-informed gatekeepers (Brear & Dorrian, 2010). Having a clear understanding of the terminology surrounding gatekeeping ensures that doctoral students and faculty are able to have an open and consistent dialogue when enforcing gatekeeping practices. Homrich (2009) described consistent implementation of gatekeeping protocol as a best practice for counseling programs and faculty. Additional best practices include the establishment of expectations and communicating them clearly and widely. In the recommendations offered by Homrich (2009), a common language is needed within the department in order to successfully implement these practices to improve and sustain gatekeeping procedures. After doctoral students are situated in the current climate of gatekeeping-related terms and language, an exploration of professional and educational ethics can ensue.

 

Ethics Related to Gatekeeping

Professional and ethical mandates should be identified and discussed to familiarize doctoral students with the corresponding ethical codes that they are expected to uphold. Three sources that guide ethical behavior and educational standards for counselor educators that must be integrated in curricula and training include the American Counseling Association Code of Ethics (2014), the 2016 CACREP Standards (2015), and the National Board for Certified Counselors Code of Ethics (2012). Doctoral preparation programs should draw specific attention to codes related to the function of gatekeeping. These ethical codes and professional standards can be introduced in an orientation and discussed in more depth during advising and formal courses.

Doctoral preparation programs have flexibility in introducing standards and ethical codes during doctoral students’ academic journey. We recommend relevant standards and ethics be introduced early and mentioned often during doctoral training, specifically in terms of gatekeeping. Doctoral students should have prior knowledge of the ethical codes before engaging in gatekeeping or remedial functions with CITs. Moreover, if doctoral students have an understanding of the educational standards that are required of them, they can strive to meet specific standards in a personalized, meaningful manner during their training. Referencing CACREP standards addressed in a course syllabus is required for accreditation and helpful for students; yet, educational standards should be incorporated in training to foster deeper meaning and applicability of standards. As doctoral students are being trained to take leadership positions in the counselor education field, a more thorough understanding of educational principles and ethical codes is vital, particularly in the area of gatekeeping. Faculty members leading doctoral courses are encouraged to speak to standards related to gatekeeping throughout the duration of a course. Faculty intentionally dialoguing about how these standards are being met may allow for doctoral students to provide informal feedback to whether they believe they understand the multifaceted role of gatekeeper. During the review of codes and standards, focused attention should be given to “cultural and developmental sensitivity in interpreting and applying codes and standards” (p. 207) in gatekeeping-related situations (Letourneau, 2016). One option for attending to such sensitivity is the introduction of a case study in which doctoral students participate in open dialogue facilitated by a trainer. The inclusion of a case study aims to engage doctoral students in critical thinking surrounding cultural and diversity implications for gatekeeping practices. The following section will draw further attention to the importance of cultural awareness in gatekeeping practices and responsibilities.

 

Cultural Considerations

It is vital for doctoral students to have an understanding and awareness of the cultural sensitivity that is required of them in making sound gatekeeping-related decisions. Not only do ethical codes and educational mandates expect counselor educators to possess a level of multicultural competency (American Counseling Association, 2014; CACREP, 2015), but recent literature draws attention to cultural considerations in the gatekeeping process (Goodrich & Shin, 2013; Letourneau, 2016). These cultural considerations provide doctoral students with valuable information on conceptualizing and interacting with gatekeeping practices in a more culturally sensitive manner.

Letourneau (2016) described the critical nature of taking into account students’ cultural influences and differences when evaluating their assessment of fitness for the profession, while Goodrich and Shin (2013) called attention to “how cultural values and norms may intersect” (p. 43) with appraisal of CIT counseling competencies. For example, when assessing a CIT’s behavior or performance to determine whether it may be defined as problematic, evaluators may have difficulty establishing if the identified behavior is truly problematic or rather deviating from the cultural norm (Letourneau, 2016). This consideration is essential as culture, diversity, and differing values and beliefs can influence and impact how perceived problematic behaviors emerge and consequently how observed deficiencies in performance are viewed (Goodrich & Shin, 2013; Letourneau, 2016). Examining the cultural values of the counseling profession, counselor education programs, and the community in which the program is embedded can shed light on what behaviors, attitudes, and beliefs are valued and considered norms. This examination can prompt critical awareness of how CITs differing from cultural norms may be assessed and evaluated differently, and even unfairly.

Jacobs et al. (2011) described insufficient support for evaluators in how to facilitate difficult discussions in gatekeeping-related issues, specifically when the issues included attention to diversity components. Doctoral students must be given ample opportunity to identify cultural facets of case examples and talk through their course of action as a means to raise awareness and practice looking through a multicultural lens in gatekeeping-related decisions and processes. Of equal importance is familiarity with legal and due process considerations, which are addressed in the section below.

 

Legal and Due Process Considerations

Three governing regulations that are often discussed in the literature, but left to the reader’s imagination in how faculty members actually understand them, include the Family Educational Rights and Privacy Act (FERPA) of 2000, the Americans with Disabilities Act (ADA) of 1990, and a student’s rights and due process policy within an institution. Presenting these three concepts and their implications to the gatekeeping process is warranted, as doctoral students are assumed only to have the understanding of these concepts from a student perspective. Although FERPA, the ADA, and the due process clause may be covered in new faculty orientation, how these regulations interface with gatekeeping and remediation are generally not reviewed during standard university orientations. It is recommended that training and curricula include general knowledge and institution-specific information related to the regulations. Institution-specific material can include university notification of rights; handbook material directly addressing student rights; remediation policy and procedures; and resources and specific location of campus services such as the disability office. Inclusion of general and program-specific information will help future faculty members in possessing a rounded and well-grounded understanding of how legal considerations will apply to students and inform their gatekeeping practices. Lastly, doctoral students should be informed that the regulations detailed below may limit their access of information due to master’s-level student privacy. To begin, doctoral students should intimately understand FERPA and its application to the CITs they often supervise, teach, and evaluate.

FERPA. General information may consist of the history and evolution of FERPA in higher education and its purpose in protecting students’ confidentiality in relation to educational records. Doctoral students must be introduced to the protocol for ensuring confidentiality in program files. Program files include communication about CIT performance and may be directly related to gatekeeping issues. Doctoral students must recognize that, as evaluators communicating CIT assessment of fitness, including dispositional competencies, they must abide by FERPA regulations, because dispositional competencies are considered educational records.

Educational programs often utilize off-site practicum and internship programs that are independent from the respective university (Gilfoyle, 2008), and this is indeed the case with many CACREP-accredited counselor training programs. Doctoral students must have an understanding of the protocols in place to communicate with site supervisors who are unaffiliated with the university, such as student written-consent forms that are a routine part of paperwork for off-site training placement (Gilfoyle, 2008). Although doctoral students may not be directly corresponding with off-site evaluators, their training should consist of familiarizing them with FERPA regulations that address the disclosure of student records in order to prepare them in serving CITs in a faculty capacity. Understanding how to communicate with entities outside of the university is crucial in the event that they are acting as university supervisors and correspondence is necessary for gatekeeping-related concerns. An additional governmental regulation they are expected to be familiar and interact with is the ADA.

The ADA. Introducing doctoral students to the ADA serves multiple functions. First, similar to FERPA, it would be helpful for doctoral students to be grounded in the history of how the ADA developed and its purpose in protecting students’ rights concerning discrimination. Second, general disability service information, such as physical location on their respective campus, contact information for disability representatives, and protocols for referring a student, provides doctoral students the necessary knowledge in the event that a CIT would inquire about accommodations. If a CIT were to inquire about ADA services during a class in which a doctoral student co-teaches or during a supervision session, it would be appropriate for the doctoral student to disseminate information rather than keeping the CIT waiting until after consultation with a faculty member. Lacking general information relevant to student services may place the doctoral student in a vulnerable position in which the supervisory alliance is undermined, as the doctoral student serving in an evaluative role is not equipped with the information or knowledge to assist the CIT. Finally, presentation of the ADA and its implications for gatekeeping will inform students of the protocols that are necessary when evaluating a CIT who has a record of impairment. For example, if a CIT has registered a disability through the university’s ADA office, appropriate accommodations must be made and their disability must be considered during the gatekeeping process.

 Due Process. The introduction of students’ fundamental right to basic fairness is essential, as many doctoral students may not understand this concept outside of a student perspective because of a lack of experience in instructor and supervisor positions. Examples of such basic fairness can be illustrated for doctoral students through highlighting various components in a counselor training program that should be in place to honor students’ right to fair procedures and protect against arbitrary decision-making. These include but are not limited to access to program requirements, expectations, policies, and practices; opportunity to respond and be heard in a meaningful time in a meaningful way; decisions by faculty members, advisors, or programs to be supported by substantial evidence; option to appeal a decision and to be notified of judicial proceedings; and realistic time to complete remediation (Gilfoyle, 2008; Homrich, 2009). McAdams and Foster (2007) developed a framework to address CIT due process and fundamental fairness considerations in remediation procedures to help guide counselor educators’ implementation of remediation. It is recommended that these guidelines (McAdams & Foster, 2007) be introduced in doctoral student training to generate discussion and included as a resource for future reference. In educating doctoral students about considerations of due process through a faculty lens, formal procedures to address student complaints, concerns, and appeals also should be included in training.

 

Implications for Counselor Education

Doctoral preparation programs are charged with graduating students who will be prepared and competent for the various roles they will assume as a counselor educator and clinical supervisor. The lack of professional literature exploring the development and training of gatekeepers indicates a clear call to the counseling profession to investigate the emergence of counselor educators into their role of gatekeepers. This call is fueled by the need to understand how doctoral preparation programs can support students and ensure competency upon graduation. Generating dialogue related to doctoral student gatekeeper development may consequently continue the conversation of standardization in gatekeeping protocol. Accordingly, this sustained dialogue also would keep the need for more universal gatekeeping nomenclature in the forefront. Continued emphasis on a common gatekeeping language will only strengthen gatekeeping protocol and practices and in return provide an opportunity for training developments that have the potential to be standardized across programs.

The recommended content areas we have offered are intended to prepare doctoral students for their role of gatekeeper and aim to enhance the transition into faculty positions. These recommendations may be limited in their generalizability because gatekeeping practices vary across programs and department cultures, indicating that information and trainings will need to be tailored individually to fit the expectations of each counseling department. These differences hinder the ability to create a standardized training that could be utilized by all departments. As gatekeeping practices continue to receive research attention and the call for more universal language and standardization is answered, standardization of training can be revisited. Nonetheless, general recommendations in training content can serve as groundwork for programs to ensure that students are receiving a foundation of basic knowledge that will allow doctoral students to feel more confident in their role of gatekeeper. The recommended content areas also serve to help incoming doctoral students begin to conceptualize and see through an academic—rather than only a clinical—lens.

Implementation and delivery of recommended content areas may be applied in a flexible manner that meets doctoral preparation programs’ specific needs. The recommendations offered in this article can be applied to enhance existing curricula, infused throughout coursework, or disseminated in a gatekeeping training or general orientation. Faculty creating doctoral curricula should be cognizant of when doctoral students are receiving foundational gatekeeping information. If doctoral students are expected to have interaction with and evaluative power over master’s-level students, recommended gatekeeping content areas should be introduced prior to this interaction.

There are several avenues for future research, as the proposed recommendations for content areas are rich in potential for future scholarly pursuit. The first is the call to the profession for investigations examining training efforts and their effectiveness in preparing future faculty members for the multifaceted role of gatekeeper. The complexity and import of gatekeeping responsibilities and identity development may be a possible reason for the lack of studies to date on this role. Nevertheless, both qualitative and quantitative inquiry could lend insight to gaps in training that lead to potential gateslippage. Quantitative research would be helpful in examining how many programs are currently utilizing trainings and the content of such trainings. In consideration of the number of CACREP-accredited doctoral programs within the United States, a large sample size is feasible to explore trends and capture a full picture. Conducting qualitative analysis would expand and deepen the understanding of how faculty and doctoral students have been trained and their processes and experience in becoming gatekeepers.

In conclusion, doctoral preparation programs can be cognizant to infuse the aforementioned recommended content areas into doctoral curricula to meet CACREP standards and prepare doctoral students for the complex role of gatekeeper. Counselor education and supervision literature indicates that more focused attention on training could be beneficial in improving gatekeeping knowledge for doctoral students. Training recommendations derived from existing literature can be utilized as guidelines to enhance program curriculum and be investigated in future research endeavors. With a scarcity of empirical studies examining gatekeeping training and gatekeeper development, both quantitative and qualitative studies would be beneficial to better understand the role of gatekeeper and strengthen the overall professional identity of counselor educators and clinical supervisors.

 

Conflict of Interest and Funding Disclosure

The authors reported no conflict of interest or funding contributions for the development of this manuscript.

 

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Marisa C. Rapp, NCC, is an assistant professor at the University of Wisconsin–Parkside. Steven J. Moody, NCC, is an associate professor at Idaho State University. Leslie A. Stewart is an assistant professor at Idaho State University. Correspondence can be addressed to Marisa Rapp, 264 Molinaro Hall, 900 Wood Rd., Kenosha, WI 53144-2000, rapp@uwp.edu.

Discursive Digital Reflection: A Method for Enhancing Supervision and Training

Christopher Janson, Sophie Filibert

 

The purpose of counselor supervision has evolved to include the development of counseling students’ reflective thinking. This article conceptualizes a method, discursive digital reflection (DDR), which was established to facilitate the development of counselors who are reflective practitioners and involves clients in reflective discourse of the counseling process. DDR has its conceptual roots in reflective journaling, dialogic reflection, interpersonal process recall, and reflecting teams. The article outlines and describes the process of DDR as well as suggestions for its use as a supervision tool. The DDR method holds significant promise for counselor supervision approaches that aim to develop students’ reflective practices and cultural competence through supervision.

 

Keywords: reflective thinking, discursive digital reflection, reflective discourse, counselor supervision,  cultural competence

 

As a central component to the professional growth of counselors, the purpose of supervision is now recognized to include the development of reflective thinking and practices (Allen, Folger, & Pehrsson, 2007; Griffith & Frieden, 2000; Ivers, Rogers, Borders, & Turner, 2017; Parikh, Janson, & Singleton, 2012; Strong, 2003; Studer, 2005; Ward & House, 1998). This inclusion of reflective practices within supervision is partially predicated on the notion that, given the idiosyncratic and complex interactions involved in counseling, the theories and techniques that guide practice are rendered ineffective at times (Schön, 1983). The need to integrate reflective practices within supervision has been further emphasized by others who have noted that doing so can lead to more effective case conceptualization (Fong, Borders, Ethington, & Pitts, 1997; Griffith & Frieden, 2000; Strong, 2003); the development of counselor self-awareness and the integration of counselor identity (Holloway, 1995; Ward & House, 1998); the mediation between theoretical knowledge and practice (Kolb, 1984); increased sense of trainee confidence (Parikh et al., 2012); and the recognition and interrogation of social inequities and injustices that many clients experience (Freire, 1973).

A growing body of counselor preparation literature describes strategies and approaches that assist in the development of reflective thinking and practices. With the intent of adding to the already impressive menu of strategies to support the development of reflective counselors, we present another approach that was developed and used within our counselor preparation program—discursive digital reflection (DDR). DDR is the use of digital video to record a collaborative reflection that occurs through dialogue between a counselor supervisee and the client. Upon recording, the discursive discourse becomes an artifact for reflection, which can then be used as a supervision tool for use during individual, triadic, or group supervision. The purpose of this article is to present the DDR method, specifically as an effective means of facilitating the development of counselors who are reflective practitioners and culturally competent.

 

Reflections on Reflection

Reflection has been described in various ways. The most prominent theme is the idea that reflection involves taking the unprocessed, raw material of an experience and engaging with it in order to create meaning (Boud, 2001). In this way, reflection is necessary for practitioners to increase their effectiveness by engaging in opportunities to reframe their experiences (Ivers et al., 2017; Schön, 1983). Neufeldt, Karno, and Nelson (1996) contextualized this element of reflection for the development of counselors by describing how reflection often begins with a persisting issue or problem of counseling practice and proceeds with a search for better understanding of that issue or problem, as well as potential solutions to it.

Reflection also is the process in which we examine our own assumptions and attitudes that inform our experiences; especially at settings where counselors serve clients whose cultural backgrounds differ significantly from their clientele. This description has its origins in the work of Dewey (1938), who suggested beliefs regarding practice must be a focus of reflection. Dewey’s introduction of personal meaning as a dimension of the reflective process has resonated with counselor educator perspectives. Here again, Neufeldt et al. (1996) also emphasized the subjectivity of the counselor during reflection when they wrote that reflection is “a search for understanding the phenomena of the counseling session with attention to therapist actions, emotions, and thoughts” (p. 8).

Those preparing, training, and supervising counselors are faced with the constant challenge of facilitating students’ abilities to integrate theories of counseling into actual practice. The term praxis is often used to describe the mediation between theory and practice that occurs through reflection (Kolb, 1984). Kolb (1984) emphasized that intentional reflective practices serve to not only close the gap between theory and practice, but also can and should transform by enriching understanding of theory while simultaneously developing the ability to practice more effectively through foundational theoretical approaches. In contrast to Kolb’s definition, Freire (1973) described praxis as “reflection and action upon the world in order to transform it” (p. 47). In doing so, Freire positioned reflection as not simply a mechanism to integrate theory and practice, but to include agency in the process. That is, reflection should serve as a foundation of transformative action.

Finally, reflection has been described as a mechanism through which practitioners can further investigate the challenging and complex sociopolitical landscape of counseling. This philosophical aim of reflection has its origins in the transformative pedagogical approach of Paulo Freire (1970, 1973). Freire posited that education is essentially a political act and that approaches to teaching and learning influence how students position themselves in society. Reflection, then, presents opportunities for educators to examine the impact their practices and approaches have on the self-agency of their students. The potential for reflection to serve as a method to the broader, often hidden impacts of practice has continued to be developed by other scholars and researchers. The foundation of this use for reflection is to nurture practitioners’ “moral code” in order to encourage them “to ferret out structures and practices that interfere with the goal of equity” (Risko, Roskos, & Vukelich, 2001, p. 136). Given the recognition of the need to infuse social justice and equity issues within counselor education training approaches (Stone & Dahir, 2006; Thrupp & Lupton, 2006; Zalaquett, Foley, Tillotson, Dinsmore, & Hof, 2008), the purposeful inclusion of reflective practices aiming to explore pernicious and persisting social dilemmas could serve as an important tool for developing culturally responsive counselors.

 

Strategies for Encouraging Reflection

Although there are distinct paradigmatic rationales for the inclusion of reflection in the training and development of counselors, there seems to be broad consensus regarding its importance and use. The importance of utilizing reflective practices to facilitate counselor development has translated to professional literature identifying and describing approaches and strategies to facilitate the development of counselors who are reflective practitioners. Griffith and Frieden (2000) suggested four strategies that might be used to help nurture reflection. These strategies include Socratic questioning, journal writing, interpersonal process recall (IPR), and reflecting teams. Additionally, others have suggested that centering supervision on dilemmas encountered in fieldwork can serve as a useful strategy for encouraging reflective practices (Koch, Arhar, & Wells, 2000; Neufeldt, 1999). Finally, Ward and House (1998) described the use of reflective supervisory dialogue that focuses on themes that occur within or across counseling sessions in order to move students away from focusing exclusively on session content, and toward reflecting on the counseling process.

 

Conceptual Roots of DDR

Prior to a more detailed description of the process and uses of DDR, it is important to delineate its conceptual roots and describe how DDR emerged. The concepts and approaches that provided some of the theoretical and pragmatic foundation for DDR are: reflective journaling, dialogic reflection, IPR, and reflecting teams (see Figure 1).

 

Figure 1. Conceptual Roots of DDR

 

Reflective journaling. Reflective journaling seems to have had its origin in the teaching of English (Mills, 2008), but its use rapidly spread to other disciplines both within and beyond education. The designed purpose of reflective journals was to facilitate student self-awareness and professional and personal growth (Oxendine, 1988). Reflective journals have taken various forms. Among these are dialogue journals, in which teachers and students exchange entries in response to the other; response journals, in which students write their reactions, questions, and reflections regarding experiences or content; practice-based journals, in which students reflect on their field experiences; and collaborative and interactive journals, in which students exchange their journals with peers and create ongoing exchanges that build upon one another’s reflections (Lee, 2008).

Like many other counselor preparation programs and scholars (e.g., Bernard & Goodyear, 2014; Griffith & Frieden, 2000), we emphasized student use of reflective journaling, particularly as part of field experiences. We employed these journals for four primary purposes: (a) to deepen students’ reflections on their developing practices and professional identity; (b) to nurture students’ self-awareness; (c) to encourage a shift toward self-directed learning; and (d) to address the temporal limitations of supervision—that is, to create a process by which students might reflect on their experiences outside the limited time that students spend with their instructors during supervision.

Recently, we shifted toward the use of video reflective journaling. Our initial rationale for using digital video, rather than writing, as the means for reflection was based upon the notion that digital video might allow for more authentic responses on the part of our students. In addition, our transition to video journals grew from our recognition of our society’s familiarized use of digital video as exemplified by popular user-generated social media, such as YouTube, and the use of video “confessionals” within the context of reality television. In a previous qualitative inquiry (co-authored by Janson and colleagues) of student perceptions of the use of video journals, it was found that students perceived that video reflective journaling was a better support for their development as counselors, allowed them to reflect with greater authenticity, and presented compelling parallels to developmental issues related to counseling clients (Parikh et al., 2012). As a result of these promising findings, our continued use of digital video media to enhance the supervision experience and student counselor development led us to further explore how the use of digital video might facilitate even more significant reflective practices among our students.

Video reflective journals maintain the same process and content goals of traditional written journals, but they instead use digital video technology as the mode of reflection, rather than the written word. As with traditional approaches to handling counseling recording, DDR sessions are conducted upon obtaining signed consent, fully disclosing the limits of confidentiality and safety precautions, and providing guidelines for the disposal of recordings to supervisees and clients.

Dialogic reflection. Dialogic reflection involves the exploration of an event or experience through the construction of a dialogue with self that weighs different perspectives, approaches, and solutions (Moon, 2001). These dialogues encourage students to reflect from various vantages, thereby emphasizing the complex, interpersonal process of counseling. Dialogic reflection also can support students’ recognition of their own preconceptions and biases that enter into the counseling relationship and process. This approach to reflection honors the social constructionist perspective that knowledge is generated through discourse with others—even if those others are representations created by the students themselves. Within our program, we incorporated elements of dialogic reflection into student reflective journaling, specifically by encouraging self-dialogue in which conjectures and perceptions of client beliefs and attitudes were represented. However, as with IPR, we were searching for ways in which client perceptions and beliefs regarding the counseling process were not merely represented by our students, but were authentically provided through actual discourse with real clients.

Interpersonal Process Recall. IPR (Kagan & Kagan, 1990) remains one of the most utilized methods of supervision. In its original use as a counseling training tool, the IPR process involved the examination of videotaped counseling sessions that were reviewed and processed by the supervisor and supervisee, and the client (Bradley, Gould, & Parr, 2001). There can be many areas of focus within the IPR process; however, one that was particularly influential in our development of DDR is the growth that occurs when counseling students learn how to better attend to and understand the communicated perspective of the client. This takes place most clearly through what is called a mutual recall session, during which the supervisee and the client watch a taped counseling session with the supervisor. Both the supervisee and the client are invited to share perceptions, thoughts, and feelings specifically around the interactional patterns of the other. The desired outcome of a mutual recall session is “to make covert communication overt” (Bradley et al., 2001, p. 103). The process and goal of IPR mutual recall sessions significantly influenced the development of DDR. However, the two are distinct in that IPR mutual recall sessions involve the examination of counseling sessions, whereas DDR involves a recorded discursive reflection on the counseling process between the supervisee and the client that can then be reviewed during supervision.

Reflecting teams. The reflecting teams grew out of Anderson’s (1990) work as a family therapist. Essentially, the reflecting team lifted the veil on the reflections and dialogue among a team of therapists regarding the clients’ family therapy so that the clients could hear, interact with, and benefit from those reflections. This radical restructuring of the roles and barriers among and between all involved in the therapeutic process—the therapist, the clients, and the reflecting team—represents a deep egalitarianism that honors all voices and acknowledges each with great inclusivity. Importantly, the family and the therapist benefit from the multitude of reflections, perspectives, conjectures, and solutions generated from various participants (Bernard & Goodyear, 2014). The development of DDR was strongly influenced by the reflecting team attributes of egalitarianism and attention to a multiplicity of perspectives.

Our efforts to develop DDR using reflecting teams were largely based on our intent to create an approach that demystifies the counseling process for our students and their clients. The use of DDR involves students and clients as partners who collaboratively contemplate counseling and reflective processes. Furthermore, DDR provides them with the perceptions and reactions of others beyond the supervisee in order for them to be better able to become more active participants in their own therapeutic process rather than relying on one sole “expert.”

 

Moving Toward DDR in Practice

DDR evolved from the programmatic use of other modes of developing reflective practitioners. It is the belief of the current authors that the narrative behind the evolution of DDR is important because it highlights and parallels the same collaborative-discursive reflection that we believe this approach embodies. Through collaborative-reflective inquiry into our own supervision processes, faculty and students in our field experience courses gradually developed reflective practices and modes that eventually became what we now refer to as DDR.

As described above, like many other programs, we utilized written reflective journals as a supervision tool for a few years. Our use of written reflective journals was initially motivated by our desire to encourage student development toward becoming more reflective practitioners as well as to address the temporal limitations of supervision. This was based on our assumption that reflective insights do not occur exclusively during supervision sessions with faculty, whether those supervision sessions are individual, triadic, or group sessions. By integrating written reflective journals within our field experience courses, we believe we create opportunities for students to reflect on their experiences and document those reflections virtually any time they occur. These written reflective journals can then serve as focal points during subsequent supervision sessions, or they can remain a method of written discourse between the faculty supervisor and the supervised student beyond the important time spent during more traditional face-to-face supervision.

The positive response that our faculty received regarding the use of written reflective journals, coupled with the enthusiasm students demonstrated for other tasks utilizing digital video, encouraged our faculty to explore the use of digital video as a mode for reflective journaling rather than writing. We also were motivated to explore the use of alternative media for reflective journals by challenges we perceived regarding the use of written reflective journals. Specifically, as a faculty, we were concerned that some students perceived written reflective journals as “just another written assignment” that they sometimes seemed to complete with too little reflective depth. Additionally, due to previous experiences having their writing evaluated in more traditional written assignments, some students related that although faculty emphasized the content and quality of reflection represented in the written journals and supported that emphasis through the use of rubrics also solely focused on content, rather than language craft, they still felt they spent more time focusing on language use rather than on deep reflection.

Our faculty’s concerns that some students were experiencing a disconnect between the intended purpose of written reflective journals and the act of writing them, as well as some of our students’ misplaced emphases on craft over content, are described and examined elsewhere. In regard to faculty concerns that some students were viewing the task of written reflective journaling to be largely procedural, previous scholars have noted that having adequate time is a crucial factor for facilitating reflective thinking through journal writing (Cowan & Westwood, 2006; Moon, 1999). Students engaged in field experiences may find it difficult to spend sufficient time writing reflective journals due to more pressing challenges facing them in their practicum or internship experiences (Greiman & Covington, 2007). The lack of adequate time to write reflective journals also may have been a barrier preventing some of our students from fully utilizing these opportunities to reflect. Additionally, other literature has identified the writing process itself as a barrier to journal writing. For instance, Moon (1999) wrote that the process of writing reflective journals is difficult for some students who viewed the activity as “alien” (p. 89). Likewise, the suggestion that some students are much more comfortable reflecting verbally (Cowan & Westwood, 2006) is supported by an empirical study in which participants expressed a clear preference for verbal reflections (Greiman & Covington, 2007). Notably, Greiman and Covington’s (2007) study found that students identified the process of writing as being a barrier to their reflection because it was not their preferred modality—verbal reflection was preferred. These findings paralleled results from a previous qualitative examination of students’ perceptions of their experiences with both written and video reflective journals, in which students had a clear preference for the use of video reflective journals (Parikh et al., 2012).

Based upon the previously described disconnect observed with our students in completing reflection assignments, we began to integrate the use of video reflective journals into our students’ practicum and internship experiences. Regarding the mismatch between many of our students’ preferred modalities for reflection and our exclusive use of written reflective journals, we found that DDR adequately allowed us to address the concerns of both our students and our faculty. Other professional literature has addressed the experiential results of written reflective journals compared to the use of alternative modalities. Although the use of video as a mode of reflection has been proposed within other educational disciplines (Greiman & Covington, 2007; Miller, Miller, & Kessell, 2002), there was no literature documenting its actual use at the time we began integrating it into our field experience curriculum.

Our use of video reflective journaling was met with enthusiasm from our students, and the preference for the use of video as a mode of reflection was demonstrated in a qualitative study that showed students perceived greater benefits to verbal reflections captured by video and then reviewed, discussed, and reflected upon within supervision sessions (Parikh et al., 2012). It was while using video reflections in group and individual supervision, however, that both faculty and students began to express interest in adding a significant element to our video reflective journaling process. While using the video reflections during supervision, much of the discourse perhaps predictably focused on what we imagined to be the perceptions and experiences of the clients whose cases we were discussing. These imaginings quickly coalesced around a natural possibility—recasting video reflective journals to include a crucial missing piece (i.e., participation of the clients themselves in reflective discourse on the counseling process).

 

DDR as a Tool for Developing Cultural Competence

The practice of DDR is particularly useful for the development of culturally competent counselors who serve racially diverse youth, where there is a greater likelihood of divergent cultural backgrounds between counselor and clients. Programs situated in urban settings will more often experience enrollment of counseling candidates with cultural backgrounds that are significantly dissimilar from the lived experiences of clients they will eventually serve. A portion of students enter such preparation programs with minimal, if any, practical cross-cultural and relationship-building skills that are needed to engage meaningfully with racially diverse groups and youth clientele. Even if students enter graduate programs with aptitude to intervene effectively with youth, they may lack the experiences in communicating with culturally diverse youth in a reflective and culturally responsive manner.

Preparing for DDR as a tool for developing cultural competence can include guided experiences such as (a) relevant critical readings; (b) group reflective exercises related to equity and social justice issues; (c) the faculty supervisor’s appropriate modeling of critical self-analysis related to cultural competence; (d) role playing of DDR among students; and (e) rapport building with clients prior to digital recording. The pre-recording phase of DDR is an ideal opportunity for faculty supervisors to reinforce, through discussions and modeling, the developmental and cultural considerations of communication and engagement between young people and school-based helping professionals. Thus, the DDR process supports the development of cultural competence and intergenerational communication skills of counselors-in-training.

 

Preparing for Reflective Discourse

The DDR process (see Figure 2) begins with collaborative-reflective discourse between a counseling student and a client. Student and client collaborative dialogue reflecting on the counseling process is likely enough of a departure from therapeutic conversation that it requires some initial preparation for both students and clients. As faculty supervisors, we need to first prepare students to shift their interactions with their clients so that the reflective dialogue, or discourse, between them is a collaborative exchange of reflections on previous counseling sessions and processes. In doing so, faculty supervisors need to emphasize that this is intended to be a collaborative-reflective conversation and not an interview, therapeutic or otherwise.

In preparing for DDR within a field course, the faculty supervisor and students generate a list of questions to be used during the reflective conversations. These questions are by no means comprehensive, nor should they be rigidly adhered to, but rather provide a starting point for the reflective conversation between students and their clients. Additionally, faculty supervisors need to work with counseling students in order to prepare and train them to explain to their clients not only each of their new roles, but also the nature and purpose of the reflective conversation or discourse. One approach that can be applied to this preparation and training of counseling students is role-play, which can first be modeled by the faculty supervisors and then rehearsed among the student counselors themselves. Examples of questions might include: What did you expect when you entered into this counseling relationship? When was a time that you wish you had responded differently to something during the counseling process? And, how has this experience changed how you feel about counseling?

Following adequate preparation, counseling students can engage in reflective discourse with their clients. If they have not already done so, counseling students should first describe and discuss with their clients the shift in roles required for collaborative-reflective conversation, as well as its purpose. In order to further emphasize the democratic and participatory nature of the reflective partnership they are about to form and enact, we suggest that in doing so students provide clients with a list of possible reflection questions. Through this reflective partnership, the counseling student and client engage in conversation with an underlying purpose in some ways similar to that which Kagan and Kagan (1990) described for IPR: “The core processes rely on each participant’s teaching the other about the meaning of their interaction” (p. 439). This collaborative-reflective conversation between the counseling student and client is digitally recorded so that it can then be used as an artifact for further reflection, or double-loop learning in the parlance of Argyris and Schön (1978).

The digital video record, or DDR artifact, can now be used as a supervision tool during individual, triadic, or group supervision. The focus of this supervision should generally be on the collaborative-reflective practices represented in the digital reflection; however, this focus should also be flexible enough to highlight and explore any compelling content that emerges from each unique artifact. We suggest that faculty supervisors consider further enriching student counselors’ knowledge and perspectives on reflection before or during the review of these DDRs by introducing pertinent models, concepts, or theories of reflection. Some examples could be Bloom’s Taxonomy (Bloom & Krathwohl, 1956), Boud’s (1995) framework for reflection, or Gibbs’ (1998) reflective cycle.

Prior to embarking upon this mode of training, we recommend that counselor educators invest time in setting the context and philosophical underpinnings of using DDR among their collaborating colleagues and with supervisees. Within our preparation program, supervisees are assigned clients with whom they will engage for two consecutive field experiences: practicum and first internship. The first DDR exchange is preceded by an individual digital reflection by each supervisee during the initial stages of practicum. Having this first individual digital reflection experience can be effective in preparing supervisees for dialogue with clients in subsequent digital reflections. This step is observed to be of particular utility for supervisees that express discomfort in using digital technology in the learning experience.

 

DDR in Practice

Upon adequate preparation for DDR, the process continues by generating an artifact documenting collaborative, discursive reflection on the counseling process between an emerging counselor and a client. This artifact, the digital video of reflective discourse, is then used as a focal point of further reflection within the context of supervision. In doing so, the use of DDR moves the discursive reflection between a counseling student and a client from being an experience shared only by them in the moment, to a learning method that can further enrich and deepen not only their understandings of the counseling process and relationship, but also the reflective process through which they developed those understandings. The initial process of collaborative-discursive reflection then can become the focus of further reflection for not only the initial student and client, but for other counseling students and faculty supervisors as well.

This layered reflective process bears similarities to what Argyris and Schön (1978) referred to as double-loop learning. When engaged in single-loop learning, individuals modify their actions based upon differences between their expected and obtained outcomes. When engaged in double-loop learning, individuals question the underlying perceptions, assumptions, and values that initially led to those outcomes. Once individuals are able to perceive and examine those perceptions, assumptions, values, and processes, double-loop learning has occurred. So, just as double-loop learning is learning about single-loop learning, the method of DDR provides opportunities to reflect on the collaborative-discursive, reflective process itself.

 

Figure 2. DDR Process and Learning Types 

 

 

We employ DDR once during supervisees’ practicum and at least twice during a second internship experience. Thus, both the supervisee and the client experience DDR three times, while the supervisees have the added video reflection during the first year of training. The DDR process is integrated as part of the periodic self-assessments that graduate students complete that may occur during such benchmarks as midpoint evaluations or upon termination of counseling sessions. Our preparation model, situated in PK–12 settings, uses DDR during the termination of trainees’ first field experience (practicum), at the midpoint, and upon termination of subsequent field experiences within the training program. The trainees’ first DDR session allows students to become familiar with the technology and reflective method. By the time trainees participate in the last DDR, they are able to engage more meaningfully with their clients during sessions and among their learning peers during group supervision about dialogic reflection counselor identity development.

Clearly, the DDR method for enhancing counseling student reflective thinking and practices represents a challenging degree of cognitive complexity. By using this method, we are nudging students beyond cognition to metacognition. In other words, we are encouraging them to reflect upon their reflective processes and to think critically about their thinking. Given the level of abstraction, faculty supervisors should consider techniques or approaches that could facilitate understanding of these metacognitive processes to make them more concrete. Faculty can draw upon therapeutic interventions in order to do so. For instance, faculty might facilitate student counselors’ creations of metaphors in order to make personal meaning and increase understanding of these reflective practices. The use of DDR within our program has yielded a list of prompts and questions that could be used to encourage student counselors’ reflexivity around their discursive reflection artifacts. Examples might include: What did you notice about the interactions between you and your client during your discursive reflection? How has reflecting influenced your development as a practitioner? And, what would you choose as a metaphor for your reflective process as demonstrated by your discursive reflection between you and your client?

 

Conclusion

The purpose of counselor supervision has evolved to include the development of students’ reflective thinking and practices. Not only does reflection time in supervision enhance supervisees’ professional decision-making and skill development (Bernard & Goodyear, 2014), but the development of reflective practices is thought to facilitate or mediate the cognitive (Kolb, 1984; Strong, 2003), intra- and interpersonal (Holloway, 1995), and sociopolitical foundations (Freire, 1970) that support the complex roles and practices of counselors. Numerous methods to facilitate the development of reflective practices and thinking have been identified by scholars and researchers within counselor education (Griffith & Frieden, 2000; Neufeldt, 1999; Ward & House, 1998) and still more exist within a variety of disciplines in our broader educational family. Given both the importance and complexity of reflection, a broad and deep repertoire of methods available to counselor education faculty is extremely important.

In this spirit, our recommendation of DDR as a method for developing counselor reflection and reflective practices is intended to contribute to the many fine approaches represented within counselor education. We believe it is important to recognize that DDR evolved from a process of reflective discourse among faculty and students with the purpose of improving and deepening our own reflective practices, particularly within supervision. In doing so, we recognize that DDR shares a conceptual pedigree with a rich family of reflection strategies and models as well as approaches to supervision. Nonetheless, the integration of two key features of DDR distinguishes it from other current methods within and beyond counselor education. First, DDR appears to be the only method for reflection that moves beyond examining only counseling experiences to reflection on the very process of reflection itself. We believe that although this extension of the reflective gaze appears complex and arduous, when implemented with adequate purpose and creativity, it can yield tremendous gains for our students, our profession, and most importantly our clients. Whether this iterative application of reflection is referred to as second order change or double-loop learning (Argyris, 1997), we believe it has the potential for profound systemic impact. In essence, reflection can ultimately differentiate learning that solves immediate problems from learning that explores the root causes of problems.

Second, DDR broadens the participation of reflection on the counseling process to include clients. This represents a significant departure from most other approaches, and if reviews of discursive digital reflections include the clients themselves, then it truly distinguishes DDR. In our own application of this approach, the inclusion of clients in the reflective process seems not only to have greatly enhanced the reflective capacity of our students, but also to have nurtured those of our clients as well. Additionally, our students who have participated in DDR have noted that they believe their engagement in collaborative reflection with their clients has provided considerable context and insight into some of the interpersonal variables of the counseling relationship—particularly multicultural ones. Thus, the use of DDR as described and demonstrated within our preparation model may be of particular interest for the cross-cultural and relationship skills development of counselors in urban settings where there is a greater likelihood of divergent cultural and racial backgrounds between counselor and client.

The DDR process has further implications for counselors who will work in youth-serving settings, where trainees are positioned in an intergenerational context. This is significant for the portion of trainees that may enter graduate programs with the aptitude to intervene effectively with young people, but may lack experiences in engaging with youth effectively. The DDR process is developmentally appropriate for the intergenerational context of school-based settings, predicated on relationship capital that most graduate trainees are able to acquire by the end of their field experiences in the PK–12 levels. During the preparation phase of DDR, faculty are encouraged to reinforce, through discussions, the ways in which adolescents communicate and engage with school-based adults.

The DDR process serves not only as a mechanism of dialogic reflection, but also as a tool of informal assessment of the counseling experience, which is directly informed by the relationship that has developed between the trainee and student. In addition to the required formal observations and assessments, we find that DDR enhances the training and supervision experiences for all parties involved as they make meaning during each phase of DDR.

This article is our initial effort to describe the origin, development, and use of DDR as a method of enhancing counselor supervision and training with the purpose of cultivating reflective and culturally competent practitioners. The conceptual nature of this method, while applied within our own counselor preparation program, would be enriched by scholarly investigations and research as to its impact on the development of counseling students and, ultimately, their clients. Additionally, research within counselor education programs might focus on whether experiential courses are the best place for methods and approaches intending to develop student critical thinking and practices. Nonetheless, we believe that through the development and application of DDR, this method holds significant promise for counselor preparation.

 

Conflict of Interest and Funding Disclosure

The authors reported no conflict of interest or funding contributions for the development of this manuscript.

 

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Christopher Janson is an associate professor at the University of North Florida. Sophie Filibert is an associate professor at the University of North Florida. Correspondence can be addressed to Christopher Janson, 1 UNF Dr., Leadership School Counseling and Sport Management, Bldg. 57/3436, Jacksonville, FL 32224, cajanson@gmail.com.

2017 TPC Outstanding Scholar Award Winner – Concept/Theory

2017 TPC Outstanding Scholar Award Winner – Concept/Theory

Alexis N. Miller and Jennifer M. Cook


Alexis N. Miller and Jennifer M. Cook received the 2017 Outstanding Scholar Award for Concept/Theory for their article, “The Adolescent Substance Use Risk Continuum: A Cultural, Strengths-Based Approach to Case Conceptualization.

Alexis N. Miller, MS, LPC-IT, SAC-IT, is a professional counselor for the Dual Diagnosis Partial Hospitalization Program at Rogers Memorial Hospital in Madison, Wisconsin. Through her education at Marquette University, Ms. Miller developed a multicultural-focused and strength-based approach to working with clients. In her current position, she is able to incorporate the skills she learned through her education and research into serving the clients with whom she works. The Adolescent Substance Use Risk Continuum has been beneficial for assessing the risk and protective factors for the clients with whom she works, and she uses that information to better serve her clients. Ms. Miller is passionate about using her client’s strengths in their recovery.

Jennifer M. Cook, PhD, NCC, ACS, LPC, is an assistant professor of counselor education and counseling psychology at Marquette University, in Milwaukee, Wisconsin. She is a passionate, multiculturally focused counselor, educator, supervisor, and researcher who infuses advocacy and strength-based perspectives throughout her work. Dr. Cook has served clients, particularly underserved populations, in private practice and clinical mental health settings, and supervised clinical mental health and school counselors-in-training. Her research focuses on counselor preparation and counselor multicultural development, with emphasis on issues related to social class and socioeconomic status. Dr. Cook’s peer-reviewed publications and her peer-reviewed international, national, and regional presentations have focused strongly on the aforementioned areas. Currently, Dr. Cook engages in professional service with the Association for Counselor Education and Supervision, the North Central Association for Counselor Education and Supervision, and the National Board for Certified Counselors Minority Fellowship Program.

Read more about the TPC scholarship awards here.

2017 TPC Outstanding Scholar Award Winner – Quantitative or Qualitative Research

2017 TPC Outstanding Scholar Award Winner –
Quantitative or Qualitative Research

Stephanie T. Burns and Daniel R. Cruikshanks


Stephanie T. Burns and Daniel R. Cruikshanks received the 2017 Outstanding Scholar Award for Quantitative or Qualitative Research for their article, “Evaluating Independently Licensed Counselors’ Articulation of Professional Identity Using Structural Coding.”

Dr. Stephanie T. Burns is an assistant professor at Western Michigan University, where she is the coordinator of the Clinical Mental Health Counseling Program. Dr. Burns is a Licensed Professional Counselor in Ohio and Michigan, and a National Certified Counselor. Her research areas of interest include counselor professional identity, ethics, career development, the psychometrics of career interest inventories, student learning outcomes, counseling outcomes, program evaluation, and supervision.

Dr. Daniel R. Cruikshanks is a professor in and chair of the Psychology and Counselor Education Department at Aquinas College, where he is also head of the Clinical Mental Health Counseling Program. He is a Supervising Licensed Professional Clinical Counselor in Ohio and a Licensed Professional Counselor in Michigan. His research interests include counselor professional identity, ethics, supervision, and ADHD.

Read more about the TPC scholarship awards here.