Counseling Emerging Adults: A Phenomenological Investigation of Professional Counselors’ Lived Experiences

Matthew L. Nice, Arsh, Rachel A. Dingfelder, Nathan D. Faris, Jean K. Albert, Michael B. Sickels

Emerging adults (18–29 years) are at a vulnerable developmental stage for mental health issues. The counseling field has been slow to adapt to the evolving landscape of the specific needs of emerging adult clients. The purpose of this qualitative study was to investigate the experiences of professional counselors who primarily counsel emerging adult clients. Using interpretative phenomenological analysis, data was collected from 11 professional counselors to produce four major themes of their experiences working with emerging adult clients: parental pressures, self-discovery, transitions, and dating and attachment. The findings from this study provide insights regarding practices and preparation for professional counselors to work with emerging adult clients.

Keywords: emerging adults, professional counselors, experiences, phenomenological, qualitative study 

Emerging adulthood (18–29 years) is a distinct human developmental stage between adolescence and adulthood. Arnett (2000) defined emerging adulthood after interviewing hundreds of young adults around the United States about their developmental experiences over several years. It is a period of life that is both theoretically and empirically different than late adolescence and early adulthood due to the psychosocial factors that young adults experience during this time in their lives (Lane, 2020). It is a time when individuals often leave their parents’ or guardians’ home, enter college or begin a career, seek romantic relationships, and begin to make decisions independently (Arnett, 2004). Emerging adults no longer experience the restrictions from their parents/guardians or teachers and they are not yet burdened with normative adult responsibilities. These freedoms allow individuals to develop qualities (e.g., self-sufficiency, new adult roles, major responsibilities) that are required during adulthood (Arnett, 2004).

As a result of this shift in human development, individuals in their twenties are marrying and starting families later, changing jobs more frequently, and pursuing higher levels of education than they were in previous decades (Arnett, 2015). Thus, the developmental factors and needs of this age group have been increasingly shifting. Although emerging adulthood is the most well-studied theory of young adult development, it is not without limitations. The most notable of these is the applicability of emerging adulthood features to young adults in all contexts. For example, the college experience offers young adults new opportunities to explore their identities and to try new things that non–college-going young adults may not experience (Mitchell & Syed, 2015). Additionally, emerging adulthood may be a Western-centric experience that young adults in other parts of the world may not experience in the same way (Hendry & Kloep, 2010).

Emerging adulthood is distinguished by its five defining features: identity exploration, sense of possibilities, self-focus, instability, and feeling in-between (Arnett, 2004, 2015). These features indicate normative developmental affordances and challenges, as well as help to define the common experiences of emerging adulthood (Nelson, 2021; Nice & Joseph, 2023). Identity exploration refers to emerging adults’ process of self-discovery in education, careers, and romantic partnerships. Sense of possibilities refers to emerging adults’ tendency to look to the future optimistically, imagining the many avenues they may take in their lives. Self-focus, not to be confused with selfishness, is the normative process in which emerging adults have the opportunity to focus on themselves without parental constraints, and before the responsibilities of marriage or parenthood. Feeling in-between is the developmental limbo between adolescence and adulthood, when emerging adults do not identify as an adolescent or an adult. Lastly, instability refers to emerging adults experiencing unstable and frequently changing life conditions, such as change in romantic partnerships, transitioning to and from college, or moving in and out of living situations (Arnett, 2015).

Experiencing these normative developmental features often results in challenges to emerging adults’ mental health (Arnett et al., 2014; Lane, 2015a; Lane et al., 2017). Navigating identity exploration and new possibilities by experimenting with anomalous life roles and experiences may lead to distress and failure (Lane, 2015b). The subjective experience of not feeling salient in adulthood but being tasked with new adult responsibilities that were not present in adolescence may cause periods of identity crisis and various psychological difficulties (Lane et al., 2017; Weiss et al., 2012). The various transitions such as entering and leaving college, starting and ending careers, or moving out of the house of a parent/guardian and moving in with roommates or living alone may contribute to instabilities and significant distress (Murphy et al., 2010; Nice & Joseph, 2023). Additionally, the salience of emerging adults’ cultural identities affects the ways in which they experience satisfaction with their lives (Nice, 2024). Although not every emerging adult will experience all of these difficulties (Buhl, 2007), many will respond with significant distress that may affect the critical juncture in mental health development that occurs during the emerging adulthood years (American Psychiatric Association [APA], 2022; Lane, 2015a). The mental health needs of emerging adults is often overlooked, as society may only see the opportunities for new growth, fun, freedom, and promise of being a young adult, and may overlook the instabilities and distress that accompany this developmental period (C. Smith et al., 2011).

Although emerging adults are some of the most vulnerable of the age groups for developing mental health issues (Cheng et al., 2015), including being particularly prone to anxiety and depression (American College Health Association, 2019), the counseling field has been slow to adapt to the evolving landscape of these individuals. Many counselors are challenged with using outdated developmental models to conceptualize their work with emerging adult clients that do not adequately address the nuances within this age group (Lane, 2015a). During high school years, school counselors are often tasked with prioritizing students for college and career readiness, but not for their upcoming transition into emerging adults (Nice et al., 2023). Given these circumstances, counselors who work with emerging adult clients are uniquely positioned to foster resilience, wellness, and navigation of various challenges during this often tumultuous stage of human development (Lane, 2015a). Understanding the experiences of professional counselors who work primarily with emerging adult clients may be necessary to assess the unique needs and support that emerging adult clients can benefit from in the counseling setting. Although other studies have examined the lived experiences of counselors working with specific clients (e.g., Wanzer et al., 2021) and other phenomena (Coll et al., 2019), no studies have examined counselors’ experiences working with emerging adults.

Given that there is little systematic research exploring how counselors experience working with emerging adult clients, qualitative research is a warranted methodological approach to understanding these social phenomena. Conceptualizing this study using the theoretical lens of emerging adulthood (Arnett, 2000, 2004, 2015) and its five features can assist in exploring the experiences of counseling emerging adults through a developmental perspective that accounts for the current circumstances of young adults. The present research addresses this by investigating the following research question: What are the perspectives and experiences of professional counselors working with emerging adult clients?

Method

The present qualitative study used interpretative phenomenological analysis (IPA) by collecting data through semi-structured interviews. The IPA approach was selected as the methodology for this study in order to reveal the experiences of counselors working with emerging adult clients because it permits an abundant level of data collection and interpretation and allows for consideration of participant accounts within a broader context/theory (Hays & Singh, 2023). During the interviews, participants were given the opportunity to discuss their experiences of working with emerging adult clients in order to give voice to their thoughts, beliefs, and attitudes surrounding these experiences.

Research Team and Reflexivity
     The research team consisted of the first author and principal investigator, Matthew L. Nice; four research assistants, Arsh, Rachel A. Dingfelder, Nathan D. Faris, and Jean K. Albert; and an external auditor, Michael B. Sickels. Nice holds a PhD in counselor education and supervision and has studied and worked with emerging adults in various settings. Albert is a doctoral student in a counselor education and supervision program who has worked with emerging adults in a clinical setting. Arsh, Dingfelder, and Faris were master’s students at the time of this study who were enrolled in a clinical mental health counseling program and who indicated interest in counseling emerging adults after graduation. Arsh and Faris identified as emerging adults. Sickels served as the external auditor and is a counselor educator who holds a PhD in counselor education and supervision and has several years of clinical experience counseling emerging adult clients. Nice pursued this study as part of a research agenda that includes emerging adulthood mental health. Arsh, Dingfelder, Faris, and Albert were research assistants who worked on this study because they had communicated interest in collaborating on this topic and as part of their paid graduate assistantships. Both prior to and throughout the study, these research assistants were trained on the qualitative research process, conducting qualitative interviews, and data analysis.

We engaged in bracketing to minimize the ways in which our experiences, expectations, or any potential biases might influence the study. We discussed our experiences in relation to being or having been an emerging adult, our roles as scholars who have researched emerging adults and clinicians who have counseled emerging adults, and our overall commitment to the counseling profession. During these discussions we identified our experiences, acknowledged any biases that we may have had, and talked about ways to bracket while conducting interviews. We kept analytic memos and personal notes during the data collection and coding process. Sickels examined our reflexivity in relation to data collection and coding to provide us with critical feedback.

Participants
     This study consisted of a purposive criteria sample of 11 professional counselors who met the following criteria: graduation from a CACREP-accredited counseling program, a minimum of 2 years of professional counseling experience post-graduation, and a full-time caseload of at least 60% or more emerging adults (ages 18–29) during their time as a professional counselor. Demographic data for each participant are displayed in Table 1. Pseudonyms are used for each counselor selected for the study to maintain confidentiality (American Counseling Association [ACA], 2014), along with their age, gender, race/ethnicity, highest counseling degree, years of experience as a counselor, and the type of work setting. We chose to require 2 years of counseling experience as inclusion criteria given that most states require no less than 2 years of experience to become a fully licensed professional counselor (e.g., Pennsylvania Department of State, 2024), which is a benchmark of demonstrating experience as a professional counselor. We chose not to require that participants hold licensure as a professional counselor, as we hoped to include college counselors in our study, many of whom may not seek licensure as a professional counselor, as many universities do not require counselors to hold licensure to work in counseling centers. We elected to require a full-time caseload of at least 60% of clients currently within the ages of 18–29 years to ensure that the experiences of the counselors working with this age group were substantial enough to provide generalizability.

Table 1
Participant Demographics

Pseudonym Age Gender Race/Ethnicity Education Total years as a professional counselor Type of practice
Judy 30 Female White MA 5 Private practice
Lorraine 31 Female White PhD 8 Private practice
Peter 48 Male White MA 10 College counseling center
Claire 40 Female White MA 16 Private practice
Christine 30 Female White MA 5 College counseling center
Patricia 48 Female White MA 20 College counseling center
Mark 32 Male White PhD 7 College counseling center
Theresa 30 Female White MA 5 Outpatient practice agency
Emily 39 Female White MA 2 College counseling center
Stephen 37 Male Asian MA 7 Community mental health
Sarah 27 Female Hispanic MA 3.5 Outpatient agency & private practice

Note. N = 11.

Procedures and Data Collection
     After we obtained university Institutional Review Board approval, participants were invited to participate through convenience sampling from agencies, private practices, and university counseling centers in the northeast region of the United States. We also searched online counselor directories for counselors who fit the criteria of our study. Upon completing interviews, we also recruited participants via snowball sampling by asking initial participants for recommendations for new potential participants to interview who also met our inclusion criteria. Given that many college counselors’ clients are almost all within the emerging adult age range, they served as valuable participants in our data collection. However, these counselors only see clients in the college context and do not see non-college emerging adult clients, an important and often forgotten population of emerging adults (Nice & Joseph, 2023). To assure the study focused on professional counselors, we limited our participants who worked in college counseling centers to account for less than half of our total participants (n = 5).

Interview questions were developed by the research team by first examining the extant counseling and young and emerging adulthood literature. Nice developed questions grounded by the literature and sent the questions to the research team for their suggestions, additions, and edits. The interview questions approved by the research team were sent to Sickels, who provided feedback for creating the final interview protocol. Prior to interviews, participants signed a consent form and completed a demographics questionnaire. Participants were also provided with a document outlining the five features of emerging adulthood (Arnett, 2004, 2015) that they were asked to review prior to the interview in order to better understand and answer the interview questions pertaining to these features. We conducted semi-structured interviews lasting approximately 60 minutes via Zoom over an 8-month span. Participants were offered a $20 electronic gift card as an incentive for participation. At the start of each interview, participants were reminded that questions pertaining to their clients only pertained to their emerging adult–aged clients, within the years of 18 to 29, and not any clients outside of that age range. Each interview consisted of eight open-ended questions (see Table 2). Participants were also asked follow-up questions for clarification. These questions were guided by Arnett’s (2000) theory of emerging adulthood, a well-studied and accepted understanding of the developmental markers and features that individuals experience during young adult development.

To understand participants’ experiences of counseling young adults during this developmental phase, we asked several questions pertaining to their experience of their clients’ developmental features of emerging adulthood (i.e., identity exploration, sense of possibilities, self-focus, instability, and feeling in-between) in counseling sessions. For consistency across participants, we asked each interview question in the same order during each interview (Creswell & Creswell, 2017). The pace of each interview was determined by the participant to allow for the development of richer data (Hays & Singh, 2023), with impromptu questions asked between established questions when elaboration was needed.

Table 2
Interview Questions

Question Number Question Content
1 What is your process for working with emerging adult clients?
1a Why do you choose to work with this population?
2 What developmental considerations do you make when working with emerging adult clients?
2a Can you provide an example or case using developmental considerations working with emerging adult clients?
3 To what extent does clients’ “identity exploration” factor into your counseling of emerging adult clients?
4 To what extent does clients’ “sense of possibilities” factor into your counseling of emerging adult clients?
5 To what extent does clients’ “feeling in-between” factor into your counseling of emerging adult clients?
6 To what extent does clients’ “instability” factor into your counseling of emerging adult clients?
7 To what extent does clients’ “self-focus” factor into your counseling of emerging adult clients?
8 When you look back on the process of counseling emerging adults, what other thoughts stand out which we have not discussed about the outcomes of counseling emerging adult clients?
8a How have those implications affected the outcome of the counseling process with emerging adult clients?
8b How did you respond to these outcomes as a counselor?

 

To enhance the trustworthiness, credibility, dependability, confirmability, and transferability of the data, we enlisted several procedures during data collection (Morrow, 2005; Prosek & Gibson, 2021). Field notes, researcher observations, and experiences pertaining to each interview were expressed and processed during research team meetings, which assisted in triangulation of data by confirming interpretations of interview data (Anney, 2015). Nice used member checking by sending each participant documents that outlined summaries of the emergent findings, quotes, themes, and data (Flynn & Korcuska, 2018). Of the 11 participants, 10 responded to member checking by confirming the accuracy of the documents to the best of their knowledge or suggesting new thoughts or ideas regarding the documents. To establish the confirmability of findings, analytic memos and a reflexivity journal were used to assist with objectivity in the interpretations during data analysis (Saldaña, 2021). Analytic memos were also kept to record thoughts around the meaning behind participants’ statements.

Nice used a reflexivity journal throughout the interviews and data analysis processes and made efforts to bracket assumptions as a professional in the counseling field (Hays & Singh, 2023). The purposive sampling method of clients based on their experiences of counseling emerging adults assisted in establishing transferability of the findings of the study (Anney, 2015). The trustworthiness and dependability of the study was assisted using an external auditor and peer briefer. Sickels served as the auditor throughout the study, reviewing interview transcripts, data collection, data analysis, themes, and overall processes, procedures, and coherence of the study (Flynn & Korcuska, 2018; Hays & Singh, 2023). Nice and Sickels met face-to-face or by phone to engage in peer-debriefing during all major points of the study, including Nice’s positionality, thoughts, emotions, and reactions to the procedures of the study.

Data Analysis
     Data was analyzed by following Pietkiewicz and Smith’s (2014) guidelines of data analysis. The process involves three stages: immersion, transformation, and connection. This process began with Nice listening to recordings of each interview to review the content as a whole and to mark any additional observations. Nice and the research team manually transcribed each interview. All transcribed interviews were reviewed by Nice concurrently with recordings to ensure accuracy of the transcripts and to create a deeper immersion into the data. During this process any new insights or observations were recorded in field notes and a reflexivity journal (Pietkiewicz & Smith, 2014). The rest of the research team also engaged in this three-stage process by reviewing each team member’s recordings and processing them in team meetings. Research team members participated in consensus coding team meetings after every two or three interviews, resulting in a total of five meetings. Prior to meetings team members all examined the materials for coding and submitted them to Nice. During meetings Nice led the discussions about each participant interview and the research team discussed how and why they arrived at specific codes. Intercoder reliability was maintained by Sickels, who examined each initial coding from all research members as well as the coding results from consensus coding meetings (Cofie et al., 2022).

Following IPA qualitative methodology, Nice and the research team reviewed and interpreted their notes regarding the transcripts in order to transform them into emergent themes using both hand coding and ATLAS.ti coding software (J. A. Smith, 2024). These initial themes were linked together by their conceptual similarities, which developed a thematic hierarchy (Pietkiewicz & Smith, 2014). Finally, Nice and the research team created a narrative account of each theme, which included direct quotes from the participants. The interpretations of these emergent themes and the overall interview content were reviewed by Nice and the research team in order to reach agreement on the final, distinct themes. Afterward, Sickels conducted an independent cross-analysis on the interview transcripts, notes, and emergent and final themes to ensure the accuracy and clarity of the final themes.

Results

     The data analysis process using IPA qualitative methods resulted in four distinct themes. These themes were identified and designated based on the meaning related with professional counselors’ experiences working with emerging adult clients. It should be noted that anxiety/stress was initially considered as a fifth theme; however, further coding and team meetings concluded that anxiety/stress is grounded within the other four themes and was not an independent distinct theme. Hence, the following four phenomenological themes emerged: parental pressures, self-discovery, transitions, and dating and attachment. The results of this interpretative phenomenological study are outlined in the following section.

Theme 1: Parental Pressures
     This theme indicates the expectations, criticisms, and imposed beliefs that emerging adult clients often process in the counseling session. Participants expressed that much of their experiences counseling emerging adult clients involved working on their clients’ relationship with their parents. Within this theme, participants expressed that their clients struggle with meeting their parents’ expectations, criticisms, standards, and imposed beliefs. Sarah shared:

A lot of people, whether they had good or bad relationships with their families, are learning how that looks now in their adulthood, like how they incorporate their family. So like creating more boundaries and what not, boundaries is a huge thing for this.

     Mark asserted: “Parents are always into the stuff [emerging adult clients] are doing and criticizing it, saying ‘no, do this or that instead.’ I think it pushes them into feeling like they are still this adolescent or kid.” Additionally, Stephen mentioned: “Clients might be going through, let’s say, gender identity. There’s this rejection of themselves from their parents when they were younger, and they struggle exploring who they want to be, because they were never fully accepted by their parents.” Participants largely expressed that although their emerging adult clients are adults, their parents still have a profound effect on them and what they bring to counseling sessions. Counselors experiencing their clients navigating their parental relationships is likely due to the individuation process (Youniss & Smollar, 1985). Individuation is an age-normative co-constructed process occurring in emerging adulthood in which young adults redefine their relationship with their parents after transitioning into emerging adulthood (Zupančič & Kavčič, 2014). This process often involves young adults’ fear of disappointing, seeking approval, and navigating parent intrusiveness (Nice & Joseph, 2023).

Theme 2: Self-Discovery
     The theme self-discovery refers to counselors’ experiences of assisting emerging adult clients in finding who they are, how they fit into society, and their exploration of being an adult. Judy expressed:

I just recognize that there’s a really great impact for folks during these [emerging adult] years to explore themselves and really get to know who they are, but in a space that feels comfortable and accepting. And, hey, however, you want to show up to session, you know that the counselor there has got your back.

     Similarly, Emily stated: “You know [emerging adult clients] are trying these identities possibilities on for size, you know, I could be this! What would that feel like? What would that be like?” Claire also had similar experiences working with emerging adult clients. She expressed:

Finding who they are is probably the biggest type of stress that I see [as a professional counselor]. What does it mean to be by myself? What does it mean to be outside of a family? What does it mean to be alone and not alone? But you know just kind of out there in the world.

     This theme likely speaks to the features of emerging adulthood, namely identity exploration and instability (Arnett, 2000, 2004). Exploring identities can be a stressful time for young adults, especially when some identities are marginalized (Pender et al., 2023). Participants expressed the importance of being a stable and safe place for clients as they explore who they are, who they want to be, and their place in society.

Theme 3: Transitions
     This theme highlights the worry and indecisiveness emerging adult clients struggle with as they transition to their new roles. Based on their experiences focusing on the transitions of emerging adult clients in therapy, participants identified and articulated the stressors and challenges to mental health experienced by clients facing frequent transitions. To this point, Theresa noted:

So there’s a lot of transitions that are happening within young adulthood that I find really helpful to not only manage within therapy, but just to help clients better understand themselves. It’s such a pivotal time to really test out the way in which they’re experiencing the world.

     Judy also experienced how transitions can be difficult with some of her emerging adult clients. She shared: “I had some [emerging adult clients] who have not had a traumatic background, but the instability and chaos of all these changes and transitions really threw them for a loop.” Christine noted some specific transitions she sees in her emerging adult clients:

There’s a lot of like hopping around with sort of short timelines, especially if they’re not living at home. Their room, their dorm, their apartment, whatever it is, is changing every year. A lot of students are transferring in or transferring to other schools. Their jobs are changing. They’re getting internships. Their classes are different every semester. And so the entire emerging adult experience is pretty much based on some level of instability with transitions . . . that plays into the work that I do, because I’m trying to give them a place that is stable and consistent, and somewhere that they can go and feel safe and comfortable.

     The frequent transitions and changes that occur in emerging adulthood often lead to instability and distress (Howard et al., 2010). Participants noted these transitions, their role in assisting clients with these transitions during emerging adulthood, and the importance of the counseling session providing clients with stability that they may not be receiving in other areas of their lives.

Theme 4: Dating and Attachment
     This theme signifies the instability of romantic relationships and learning healthy attachment styles that emerging adult clients bring to the counseling session. When discussing some of the most prevalent concerns emerging adult clients bring to counseling sessions, Lorraine indicated:

Dating is an interesting time in early adulthood. So I pay attention to that and I spend a lot of time on psychoeducation, paying attention to healthy, unhealthy attachment styles, unhealthy and healthy relationship characteristics, and what people would identify as like red flags. And then going into attachment styles and how they’re attaching to others is serving them or not serving them.

     On that note, Christine discussed a specific emerging adult client she is working with:

Someone I’m working with now is going through a breakup. She was with the same person for the past 3 years, and it recently ended. And so, a lot of the work that we’re doing now is processing who she is apart from the relationship and doing so in a way that feels safe for her.

Mark identified similar experiences working with emerging adult clients:

[Emerging adult clients say] “my dating relationships are nonexistent. So now I feel that I don’t have any worth because I know I can’t take somebody out on a date or go to the movies or whatever.” So I think that plays a huge role because it’s almost like something that clients that I work with experience. . . . like everything is just not stable.

     Dating and navigating romantic relationships in therapy has been widely researched in counseling scholarship (Feiring et al., 2018). Exploring these concepts with emerging adults in therapy may be especially crucial given that emerging adulthood is the formative stage in which individuals explore romantic relationships (Shulman & Connolly, 2013). Participants indicated that they process healthy and unhealthy attachment styles with clients as they navigate dating, which may be significant given the effects of emerging adults’ attachment styles on their overall mental health (Riva Crugnola et al., 2021).

Discussion

     Eleven professional counselors provided insight into their experiences and perceptions working with emerging adult clients in this study. Four phenomenological themes—parental pressures, self-discovery, transitions, and dating and attachment—were derived from participants’ perspectives. These findings support the available literature on the mental health needs of emerging adults (e.g., Cheng et al., 2015; Lane, 2015a) and extend this knowledge with increased direction.

The results of this study supported Arnett’s (2000, 2004, 2015) theory of emerging adulthood. Participants reported that their clients experience stress and anxiety from age-normative developmental experiences. The transitions and dating stress that emerging adults process in counseling can be linked to the emerging adulthood feature of instability (Arnett, 2004). The stress of self-discovery that is present in emerging adults’ counseling sessions is related to the emerging adulthood features of identity exploration, sense of possibilities, self-focus, and feeling in-between (Arnett, 2004). The parental pressure that counselors expressed are often prevalent when counseling emerging adults is consistent with individuation in emerging adulthood (Youniss & Smollar, 1985). Komidar and colleagues (2016) found that emerging adults often experience both a fear of disappointing their parents and feelings of parental intrusiveness in their lives while traversing the individuation process of redefining the parent–child relationship during emerging adulthood. The parental pressures that emerging adults process in counseling sessions is likely due to emerging adults individuating by establishing their own independence while sustaining a healthy level of connectedness with their parents (Nice & Joseph, 2023).

Participants’ experiences of their emerging adult clients expressing issues related to pressures from their parents stem from many contexts. These pressures came from parents exerting their expectations for their emerging adult children to choose specific education and careers and to perform well in them. Although emerging adults have newly entered adulthood and can explore their own belief systems, counselors still experienced their emerging adult clients feeling pressured to conform to the beliefs that their parents imposed on them. Emerging adult clients who were not meeting the specific expectations of their parents often expressed stress and anxiety from criticisms they received from their parents. These experiences are not to be confused with poor parenting. Mark reported that many parents are “helicopter parents” (Padilla-Walker & Nelson, 2012) who are overly involved in their emerging adult children’s lives; this increased involvement often results in their children experiencing stress and pressures.

The self-discovery that participants experienced their emerging adult clients undergoing was related to emerging adults not only determining who they are, but who they want to be. Given that individuals may not feel comfortable exploring their identities in the high school setting (Palkki & Caldwell, 2018), emerging adulthood may serve as a safer time for young adults to explore who they are. Discovering who they are is a formative task that is often met with much stress and instability (Arnett, 2004). Participants found that emerging adult clients often experience stress and anxiety about learning what they want in terms of careers, jobs, family roles, and communities.

Several participants used the word “scared” when describing how their emerging adult clients express their feelings about the many transitions they experience. Counselors noted that their emerging adult clients are facing many transitions, such as entering and leaving college, entering and leaving jobs, moving out of their parents’ home, moving in with roommates or romantic partners, and changing friend groups. With these transitions, counselors reported that their clients expressed a level of indecisiveness in knowing if they are following the correct path. Many of these transitions come with an increased level of new independence that counselors noted their clients had difficulty navigating. In line with prior research (Leipold et al., 2019), counselors expressed that promoting resilience and fostering coping methods during these transitions is beneficial to establishing consistency, safety, and security for emerging adults in counseling sessions.

Internet dating applications have led to emerging adults being more aware of the characteristics and criteria for who they want to date (Sprecher et al., 2019). Participants expressed that emerging adults often feel distress from the ending of relationships, conflicts with romantic partners, navigating who they want to date, and traversing internet dating applications. Several participants mentioned that their emerging adult clients’ self-worth was tied to their relationship status or who they are in a relationship. Participants reported that their clients’ attachment styles often lead to issues in dating. Participants noted that in their experiences, psychoeducation about healthy dating and attachment is often necessary to assist clients with these issues in the counseling session.

Implications for Counselor Practice and Training
     The findings from this study provide valuable insights regarding counselors’ clinical experiences with emerging adult clients with several practice implications. Professional counselors can benefit from understanding the roles that emerging adults’ parental pressures, self-discovery, transitions, and dating and attachment have on their mental health. Counselors can benefit from asking about these four themes during the beginning of the counseling relationship to build rapport and immediately assist emerging adult clients with common developmental issues experienced by these clients.

To assist emerging adult clients with negative feelings regarding parental pressures, counselors can offer clients the opportunity to bring their parent(s) to therapy. Marriage and family counselors can also intentionally address and process parental pressures in applicable family systems. Attending to emerging adult clients’ issues surrounding self-discovery has potential implications for multicultural and social justice counseling (Ratts et al., 2016). For example, emerging adult clients who identify as gender diverse or as a sexual minority may be discovering themselves in new ways that can elicit transprejudice, discrimination, and stigmatization in society (Wanzer et al., 2021). Utilizing the Multicultural and Social Justice Counseling Competencies (MSJCCs; Ratts et al., 2016) in the counseling session provides a framework for emerging adults who are discovering and exploring their cultural identities (Nice, 2024). Counselors can use the MSJCCs to understand emerging adults’ specific intersections of their identities (e.g., race/ethnicity, sexual identity, gender identity, spirituality).

Counselors can assist clients with feelings of distress regarding self-discovery, identity, and fitting in by normalizing these developmental experiences and processing their values and life desires. Regarding transitions, counselors should be intentional to assure that the counseling session is a safe and stable environment for emerging adult clients. Given the stress and instability during emerging adulthood from frequently changing contexts in college, jobs, families, friends, romantic partnerships, and living situations, assuring that the counseling session remains stable and safe can provide clients with a sense of ease and security that they may be lacking in other areas of their lives.

Addressing dating and attachment in emerging adulthood can prove to be a difficult task, as some emerging adults may be seeking monogamous relationships while others may be more interested in hooking up or casual, no-strings-attached sexual encounters that are increasingly common during emerging adulthood (Stinson, 2010). Meeting clients where they are in terms of dating can be beneficial to supporting them in their specific needs. Given the relationship between dating and self-worth (Park et al., 2011), counselors may benefit from counseling modalities such as cognitive behavioral therapy to assist clients with cognitive distortions and feelings surrounding dating and their worth. Regarding attachment, counselors can consider using attachment theory (Bowlby, 1969) with emerging adult clients struggling with their attachment types in romantic relationships.

Lastly, findings demonstrated that counselors encounter unique developmental issues when counseling emerging adult clients. It may be beneficial for counselors to be instructed on these unique needs of emerging adult clients during their counselor education programs, given the vulnerability of this age group to mental health difficulties, and the needs that participants reported (Cheng et al., 2015). Counselor educators can implement case studies surrounding emerging adult clients struggling with parental pressures, self-discovery, transitions, and dating and attachment to prepare them for real-world scenarios that they are likely to encounter while working with this population. Information on Erikson’s (1968) stages of development, specifically aspects of identity achievement versus role confusion, can align with instruction on emerging adulthood. Counselor educators should also acknowledge that the majority of counselors-in-training may be within the emerging adulthood age range and consider developmental implications for these students during instruction and mentorship (Nice & Branthoover, 2024). The Council for Accreditation of Counseling and Related Educational Programs (CACREP; 2023) standards highlight lifespan development as a foundational counseling curriculum, with lifespan development standards addressing: “1. theories of individual and family development across the lifespan” and “7. models of resilience, optimal development, and wellness in individuals and families across the lifespan.” Counselor education should include training on the unique developmental needs and issues of emerging adulthood such as the themes found within this study in order to assist in meeting these standards.

Limitations and Future Research
     Given the subjective nature of qualitative research, we implemented multiple measures of trustworthiness to account for our influence and positionality on this study. Regardless, our influence should still be considered a limitation of this study (Hays et al., 2016). Although we limited the total number of professional counselors working in college counseling centers to less than half of the total sample (n = 5), those participants only experienced emerging adults within the college context and could not speak to experiences of counseling emerging adults who have never attended college, an understudied population of young adults (Seiffge-Krenke et al., 2013). The semi-structured interviews were grounded in emerging adulthood theory and asked specifically about the five features of emerging adulthood. These questions may have influenced participants’ thoughts and feelings about their experiences with this population and affected the overall findings of the study. Finally, some members of our research team were master’s students who did not have doctoral-level research design and qualitative research classes or training. To combat this limitation, several steps were taken to assure the research team members were appropriately trained for their participation in this study, such as online trainings, training from Nice, reflexivity journals, and numerous research team meetings between interviews.

The findings from the present study suggest future investigation concerning the practices for counseling emerging adults is warranted. Whereas this study provides a distinct contribution to the professional counseling and emerging adulthood literature, studies can use these findings to explore future methods for counseling emerging adults. Given that the present study is a phenomenological examination of counselors’ experiences of counseling emerging adults, future studies should use a grounded theory methodology to generate the best practices for working with emerging adults in therapy. Interviews from both professional counselors and emerging adults currently in counseling would assist in providing a complete perspective of the needs for emerging adults in therapy.

Quantitatively, the four themes from this study can be examined in relation to stress, anxiety, wellness, and life satisfaction in order to understand the levels of distress these factors have on the mental health of emerging adults. For example, survey research seeking to understand emerging adults’ levels of stress and wellness can include the Revised Dyadic Adjustment Scale (Busby et al., 1995) and the Short Version of the Individuation Test for Emerging Adults (Komidar et al., 2016) to examine dating and attachment (i.e., Theme 4) and parental relationships and pressures (i.e., Theme 1) in relation to stress and wellness scales.

Conclusion

Counseling with emerging adult clients presents professional counselors with a unique task that includes important developmental implications to address. Consistent with emerging adulthood theory (Arnett, 2000, 2004), counselors experienced their emerging adult clients demonstrating high levels of stress and anxiety from developmental phenomena exclusive to this age range. Specifically, counselors experienced their emerging adults consistently bringing issues to counseling sessions related to parental pressures, self-discovery, transitions, and dating and attachment. Applying these insights derived from professional counselors’ experiences of counseling emerging adult clients in clinical settings and counselor education training programs can support counselors to better serve the specific needs of this frequently served population and, consequently, better address the mental health of emerging adults in therapy.

Conflict of Interest and Funding Disclosure
The authors reported no conflict of interest
or funding contributions for the development
of this manuscript.

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Matthew L. Nice, PhD, is an assistant professor at Indiana University of Pennsylvania. Arsh, MA, is a doctoral student at Indiana University of Pennsylvania. Rachel A. Dingfelder, MA, is a professional counselor and a graduate of the clinical mental health counseling program at Indiana University of Pennsylvania. Nathan D. Faris, MA, is a professional counselor and a graduate of the clinical mental health counseling program at Indiana University of Pennsylvania. Jean K. Albert, MA, is a doctoral student at Indiana University of Pennsylvania. Michael B. Sickels, PhD, is a clinical assistant professor at Duquesne University. Correspondence may be addressed to Matthew L. Nice, 400 Penn Center Boulevard, Building 4, Suite 900, Indiana University of Pennsylvania Pittsburgh East, Pittsburgh, PA 15235, Mnice@iup.edu.

“They Stay With You”: Counselor Educators’ Emotionally Intense Gatekeeping Experiences

Daniel A. DeCino, Phillip L. Waalkes, Amanda Dalbey

Emotionally intense gatekeeping experiences can require counselor educators to engage in a complicated, time- and energy-consuming, and draining series of events that can last years and involve legal proceedings. Research related to counselor educators’ experiences of intense emotions while gatekeeping remains limited. The aim of this transcendental phenomenological study was to investigate counselor educators’ (N = 11) emotionally intense gatekeeping experiences. Five themes emerged from the data: early warning signs, elevated student misconduct, dismissal, legal interactions, and change from experience. By being transparent about their feelings and challenges regarding emotionally intense gatekeeping experiences, counselor educators may compel other faculty, counselors in the field, and doctoral students to be better prepared for emotional gatekeeping experiences.   

Keywords: gatekeeping, counselor educators, transcendental phenomenological, emotionally intense, experiences

 

Gatekeeping is an important role for counselor educators in order to uphold ethical standards within the counseling profession and to protect clients, students, and faculty (Homrich & Henderson, 2018). Allowing unprepared individuals to become counselors can impede positive client outcomes in therapy and even harm clients (Homrich & Henderson, 2018). The American Counseling Association’s ACA Code of Ethics (2014) defined gatekeeping as “the initial and ongoing academic, skill, and dispositional assessment of students’ competency for professional practice, including remediation and termination as appropriate” (p. 20). In addition, the Council for Accreditation of Counseling and Related Educational Programs (CACREP; 2015) standards require counseling program faculty to follow gatekeeping procedures in line with university policy and the profession’s ethical codes.

Previous researchers have explored gatekeeping procedures (Swank & Smith-Adcock, 2014), gatekeeping policy (Rust et al., 2013), models for evaluating student counselor competence (Lumadue & Duffey, 1999), and problematic student behaviors (Henderson & Dufrene, 2013). Although research has focused on gatekeeping in counselor training, how counselor educators experience emotions tied to gatekeeping practices remains relatively unknown. Faculty who have engaged in some gatekeeping practices (e.g., remediation and dismissal) have reported experiencing strong emotions that may negatively impact the gatekeeping process (Wissel, 2014). Therefore, the purpose of this transcendental phenomenological study was to illuminate counselor educators’ emotionally intense gatekeeping experiences. We defined emotionally intense gatekeeping experiences as multilayered, complex, time-extended events that counselor educators identify as emotionally memorable.

Emotions and Gatekeeping
     In more serious cases, gatekeeping can be a multilayered series of interactions with administrators, university appeals boards, and lawyers (Homrich & Henderson, 2018). Ziomek-Daigle and Christensen (2010) framed counselor educators’ gatekeeping in terms of preadmission screening, postadmission screening, remediation plan, and remediation outcome phases. In many cases, students and educators often proceed through Ziomek-Daigle and Christensen’s linear gatekeeping phases, but in other cases, gatekeeping is non-linear. In these non-linear cases, a student may be dismissed from their program, file an appeal, and be granted re-admittance. In these intense gatekeeping scenarios, a considerable amount of attention, time, and energy are often required of counselor educators. Although Ziomek-Daigle and Christensen’s phases are aimed to promote more structured gatekeeping practices, little is known about what phases, specific topics, or dimensions of counselor educators’ experiences with intense gatekeeping may exist.

A fear of legal consequences as a result of gatekeeping practices can influence counselor educators’ decision making (Crawford & Gilroy, 2013). Homrich et al. (2014) found that gatekeepers experience negative emotions, including fear and apprehension, surrounding student dismissals. Recently, Schuermann et al. (2018) utilized consensual qualitative research to reaffirm counselor educators are fearful of some gatekeeping outcomes (e.g., threats of lawsuits or legal consequences). Despite this potential for negative feelings, little is known about how counselor educators’ emotions may be tied to gatekeeping-related lawsuits and how these experiences are processed and managed.

Gatekeepers can pay an emotional price for gatekeeping students (Gizara & Forrest, 2004). In a collective case study of 12 counseling psychologist site supervisors, participants unanimously expressed that student impairment issues (e.g., when students acted unprofessionally at clinical sites) were the most painful events to confront with supervisees (Gizara & Forrest, 2004). Similarly, participants interviewed in Wissel’s (2014) phenomenological study on counselor educators’ experiences of terminating students for non-academic reasons (e.g., students causing harm to clients during practicum) reported these experiences were uncomfortable because of role dissonance and responsibility. Kerl and Eichler (2005) claimed counselor educators may experience a “loss of innocence” as a consequence of emotionally taxing, isolating, and professionally challenging gatekeeping experiences (p. 83). Kerl and Eichler also stressed that counselor educators should emotionally explore the meaning of their gatekeeping experiences to uncover how these feelings interact with their gatekeeping practices. Unless emotions surrounding gatekeeping are addressed, counselor educators may “remain stuck in a place that holds on to us with powerful and overwhelming emotions” (Kerl & Eichler, 2005, p. 84).

Because gatekeeping can generate intense emotions, counselor educators’ failure to understand and bracket their emotions could result in flawed decision making that serves their needs instead of the ethical codes of the profession (Brear & Dorrian, 2010). Providing specific insights and strategies to help counselor educators become aware of their emotions during intense gatekeeping experiences may help them protect themselves, other faculty, peers, and future clients. Yet, there is currently a lack of depth in our understanding of counselor educators’ emotions related to gatekeeping. Therefore, guided by Moustakas’ (1994) notion that transcendental phenomenological studies should seek to uncover the essential structure of a particular phenomenon, our study sought to answer two research questions: First, what are the common elements of counselor educators’ emotionally intense gatekeeping experiences? Second, what, if any, important insights did counselor educators gain from emotionally intense gatekeeping experiences?

Method

Phenomenological research generates descriptions of experiences that “keep a phenomenon alive, illuminate its presence, accentuate its underlying meanings, enable the phenomenon to linger, and retain its spirit, as near to its actual nature as possible” (Moustakas, 1994, p. 59). Therefore, we chose to use a transcendental phenomenological approach for this study to capture and share the essence of counselor educators’ lived experiences with emotionally intense gatekeeping (Lopez & Willis, 2004). Transcendental phenomenology allowed us to (a) explore how emotionally intense gatekeeping experiences affect counselor educators personally and professionally, (b) bracket our own assumptions about emotionally intense gatekeeping, and (c) understand the common elements of participants’ gatekeeping experiences.

Participants
     Participants qualified for inclusion in this study if they self-reported at least one emotionally intense gatekeeping experience and were currently employed as a counselor educator at a CACREP-accredited institution. Eleven counselor educators participated in this study, representing years of experience between 2 and 37 years (M = 19.8, SD = 11.58). Table 1 provides a snapshot of participant demographics.

 

Table 1

Participant Demographics

Name Gender Race or Ethnicity Rank Degree Major Degree Type Yrs. Exp. CES
Sue Female White Assistant CES PhD     0–5
Rosie Female White, Caucasian Full CP PhD 20–25
Rose Female White, Caucasian Associate CES PhD 15–20
Mike Male Caucasian Full CEs EdD 25–30
Mark Male White Full CES PhD 35–40
Maria Female White, Caucasian Associate CES PhD   5–10
Lila Female Multicultural Full CP PhD 25–30
Frank Male Caucasian Full CES EdD 20–25
Rita Female Hispanic Associate CES PhD 20–25
Herbie Female Asian Assistant CES PhD   5–10
Dan Male White Adjunct CES EdD 30–35

Notes. All participant names are pseudonyms. For gender, race, or ethnicity, participants’ responses were recorded verbatim. CES = Counselor Education and Supervision. CP = Counseling Psychology. PhD = Doctor of Philosophy. EdD = Doctor of Education. Yrs. Exp. CES = Years Working as a Counselor Educator and Supervisor.

 

Recruitment Procedures
     To seek out counselor educators with emotionally intense gatekeeping experiences (Miller et al., 2018), we recruited participants through three purposeful sampling and screening procedures. First, participants were recruited based on their authorship of at least one gatekeeping article published in a journal or magazine that noted their professional experiences with gatekeeping. Four articles addressing the authors’ personal experiences with gatekeeping were identified. Those authors were sent an email inviting them to participate in this study. Second, we used a purposeful sample of accredited counselor education programs listed on CACREP’s official website. This search yielded a total of 880 potential counselor training programs. We generated a stratified sample three times that resulted in three separate batches of 23 programs. Program coordinators were sent emails asking them to share the study invitation with their faculty members who may identify as having one or more emotionally intense gatekeeping experiences. Third, snowball sampling was used by asking all participants to identify other potential participants who fit our criteria for participation. To meet the study’s eligibility requirements, participants were required to (a) be employed at a CACREP-accredited counselor training program; (b) be instructors or adjunct, full, associate, or assistant professors (Schuermann et al., 2018); and (c) have been involved in at least one emotionally intense gatekeeping experience as a counselor educator.

Data Collection Procedures
Semi-Structured Interviews
     After the lead researcher obtained IRB approval, we collected interview data through telephone and Skype interviews. We contacted potential participants with a description of the study, including our definition of emotionally intense gatekeeping, and a copy of the informed consent form. Interested participants responded to our requests via email and the lead researcher scheduled a time to interview them. Semi-structured interview questions were designed from a review of the relevant literature on gatekeeping and our own professional experiences with gatekeeping as counselor educators to gather rich and thick descriptions of the phenomenon (Creswell & Poth, 2018). Interview questions, including “What do you remember most vividly about your emotionally intense gatekeeping experiences?”, were emailed to all participants prior to their interviews. Before audio recording began, all participants created a pseudonym to protect their confidentiality. All interviews were audio-recorded using Garageband. Interviews were between 24 and 45 minutes and were transcribed by Rev.com. Once interviews were transcribed, audio files were deleted.

Letter-Writing Activity
     Once interviews were completed, participants also were invited to complete a letter-writing activity based on their emotionally intense gatekeeping experiences. Letter writing can provide a concrete and lasting record of one’s experiences as opposed to spoken words, which usually disappear after they are spoken (Goldberg, 2000). We used this letter-writing activity to help triangulate the data. The letter-writing instructions asked participants to revisit their emotionally intense gatekeeping experiences, if other prior life events may have influenced their perceptions of gatekeeping, and what, if anything, they learned from these experiences. We received three letters, ranging from 94 to 2,027 words (M = 786).

Data Analysis
     We used Moustakas’ (1994) five-step transcendental phenomenological process to analyze the data. First, prior to reading the transcribed interviews and letters, the research team (composed of all three authors of this article) met and existentially bracketed (Gearing, 2004) their experiences with emotionally intense gatekeeping, identifying biases or presuppositions. Next, we read the transcripts and letters twice independently and began familiarizing ourselves with participants’ experiences. We reconvened to discuss our initial impressions of the data and engaged in horizontalization (Moustakas, 1994), or highlighting and clustering significant statements into groups with similar meaning. Forty-six initial codes were created and grouped into clusters to generate textural descriptions of the phenomena. We met three more times to discuss our emerging themes, reconcile any discrepancies in our analysis, and reach consensus on the findings. In between each meeting, team members independently reflected on the codes and emerging phenomena. We reconvened a fifth time and developed nine larger themes that were organized as textural and structural clusters, or meaning units (Starks & Brown Trinidad, 2007). Through this process of phenomenological reduction (Moustakas, 1994), we refined our themes and identified the crucial elements of participants’ experiences. At this point, two themes were discarded because of inconsistent support and a lack of consensus among the research team. Next, an external auditor, who was a counselor educator with qualitative research experience and numerous publications in counseling journals, reviewed the initial coding and theme construction and provided feedback to the research team. The auditor suggested the removal of one theme and the consolidation of two others. The research team discussed the external auditor’s feedback and incorporated their theme reduction suggestions to help clarify the meaning and representation of the data. Finally, we met one more time to discuss our final five themes and confirmed that our findings accurately represented the essence of participants’ experiences of emotionally intense gatekeeping.

Trustworthiness
     In this study, we used several measures to achieve congruent trustworthiness within the phenomenological research tradition (Flynn & Korcuska, 2018). First, in order to uncover the essence of our experience without completely detaching from the world, we bracketed our prior theories, interpretations, and assumptions of the phenomena through multiple team discussions (Gearing, 2004). To track our discussions during the data collection and analysis phases, the lead author kept a reflexive journal to help us account for our presuppositions and interpret the data accurately. Second, we offered participants a member check of their interview transcripts. Each participant was asked to review their transcript for accuracy and was provided an opportunity to elaborate further on their initial statements. Five participants elaborated on their thoughts to clarify meaning. Third, the lead author kept an audit trail detailing the times and dates of participant interviews, sampling procedures, and member checks, and a summary of the discussions between the researchers (Creswell & Poth, 2018). Fourth, the letter-writing activity yielded another data source to triangulate our findings (Merriam & Tisdell, 2016). Finally, the auditor in this study challenged the research team to revisit our prior assumptions of emotionally intense gatekeeping experiences to ensure monitoring of potential bias.

Reflexivity Statement
     The research team included two counselor educators employed as full-time faculty at two different midsized universities in the Midwest United States, and one graduate student with knowledge of gatekeeping and research experience at the first author’s university. The first author identifies as a White, able-bodied, middle-aged male and pre-tenured counselor educator. The second author identifies as a White, able-bodied, middle-aged male and pre-tenured counselor educator, and the third author identifies as a White, able-bodied, young adult female counseling graduate student. Our main assumptions before starting this study were that (a) emotionally intense gatekeeping experiences elicit only negative emotions from faculty; and (b) discussion of emotionally intense gatekeeping experiences is considered taboo for fear of litigation or unwanted attention. These assumptions stemmed largely from our own experiences as students in counselor training programs. Each of us experienced times when we knew faculty were engaged in gatekeeping. These experiences modeled gatekeeping for us and demonstrated how faculty balance protecting students from peers who may be engaged in problematic behaviors.

Results

We identified five themes from counselor educators’ emotionally intense gatekeeping experiences: (a) early warning signs, (b) elevated student misconduct, (c) student dismissal, (d) legal interactions, and (e) change from experience.

Early Warning Signs
     Most participants (n = 10) discussed behavioral and academic issues with students that, at first, appeared to be fixable through remediation and interventions. During these experiences, participants reported feeling shock, frustration, irritation, and sadness. For example, Rose shared how faculty noticed that a student was making poor choices and how they tried to intervene quickly:

She really had tried to push herself too far, farther than she was ready to go. . . . I just knew the person, in spite of the faculty repeatedly saying don’t push yourself too hard to where you’re not even able to show up at your practicum internship site on a regular basis. They ignored our advice. And when somebody is simply not showing up on a regular basis, that’s behavior that can’t go on.

In other examples, participants shared stories of students exercising poor boundaries. In these experiences, students displayed behaviors that were symptomatic of larger issues that would reveal themselves later. Dan shared:

This student was chronically late, and when the student arrived, instead of just sliding in quietly, the student would make an entrance. . . . After this became a chronic problem, there seemed to be resistance. The next semester was similar, except by now, I could see that the student was being avoided by many of his classmates.

Like Dan, participants discussed a variety of outcomes after their early interventions with students regarding their problematic academic and professional behavior(s). Often counselor educators’ interventions helped students remediate and correct their behaviors. In other cases, students continued to act inappropriately or committed more serious infractions.

Elevated Student Misconduct
     All 11 participants described a more serious student violation after initial warning signs. These violations required a higher level of faculty intervention. In these interactions, participants felt anger, betrayal, and confusion. Sue discussed her emotions and process surrounding discovering her students had cheated:

I had one earlier this year that was very emotionally intense, that affected me personally and professionally, that was around academic honesty and integrity. During one of my classes, I discovered that a group of students cheated on an examination—a group of five out of a classroom of 12, so a very significant percentage. It was really shocking at first. I really did go through the stages of grief now looking back.

For several other participants, more serious violations occurred during students’ practicum or internship courses. Mike described hearing about one student’s ethical violation from their practicum site supervisor: “She has taken it upon herself to recruit individual clients from her group to see on her own, at home!” These events brought out anxiety, despair, and anger in faculty members and required more direct interventions, including direct meetings with students, discussions of students during faculty meetings, or removal of students from a class or courses.

Student Dismissal
     Participants (n = 9) reported feeling many intense emotions in their experiences when dismissing students. Most expressed extreme sadness and frustration with students. Students were usually dismissed after failing to comply with remediation plans (e.g., retaking an ethics course, attending personal counseling) within the time frame allotted. Some remediated students chose to leave the program on their own account. Some participants questioned if they were acting in the best interests of the profession, program, and university. For example, Rose reflected on her personal feelings and professional responsibilities with emotionally intense gatekeeping:

I would say that [gatekeeping experiences] took a lot out of me, emotionally. It was exhausting. Even today, I don’t feel the intensity that I felt at the time. But there’s still emotion. There’s still kind of a sadness and disappointment that we had to have conversations. And certainly, I’m very hopeful that . . . the people who were removed from the program have found something else to do where they can be successful.

Participants’ decisions to dismiss students also impacted them unexpectedly. Lila explained:

Once in a while it’s also very sad because you see people with a lot of potential, good people, that because of what’s happening in their lives might make poor choices. And the sad part is to see somebody with so much potential getting themselves into trouble because of personal issues. And then the investment they have made in their education and all this money they have put into it, it comes to an end because they made poor choices. It’s very sad to see something like this. It stays with you. Those are the things that sometimes will wake me up at three, four in the morning and think, “Ah, I wish things were different.”

Legal Interactions
     Among the most disruptive and emotionally intense phase of many participants’ (n = 7) gatekeeping experiences were legal proceedings. These moments were often physically and emotionally taxing, confusing, and disruptive on personal and professional levels. Participants frequently second-guessed their thoughts and behaviors. Usually this phase started with notification of a lawsuit that was filed on behalf of the student against the faculty, program, or university. Mark shared his feelings after discovering he was one of the primary people named in a lawsuit:

I was the department chair, and I had to deliver the news. I was named in the lawsuit along with the dean, and the Board of Trustees, and one other faculty member. . . . I questioned whether I had done things properly. I felt vulnerable. I felt like that my reputation might be compromised.

Legal proceedings involving participants (n = 6) were jury and judge trials in either civil or criminal court and sometimes generated publicity outside of their institutions. Several participants shared that legal proceedings came with an emotional cost to them and their respective programs. For example, Dan felt emotionally exhausted with his lengthy involvement with the legal system:

Along the way, there was tremendous amounts of angst, and time, and energy, and aggravation spent on this student, and on the trouble that he generated, and the accusations that he was making . . . 12 or 18 months later, we were notified that he had hired an attorney, and that he was going to sue the college. Depositions followed, hours of depositions. Because I was the faculty member that had the most time with him, I was deposed for about a day and a half, where his attorney asked me every imaginable question six different ways from Sunday. It was not a pleasant experience. Anyway, there would be many, many months that would go by without hearing anything, and then we’d be told that, “Okay, we’ve been scheduled for a trial.” Then we get up to the trial and there’d be some continuance, and the can would get kicked down the road again. From the time the student was expelled from the program to deposition, it was four years. From the time of the actual jury trial, it was 10 years.

Most participants were surprised and saddened by students’ efforts to win legal proceedings. Participants were aware of the importance of their legal encounters, yet also unsure how to balance them with multiple professional responsibilities. Lila expressed:

This was a student that was terminated and the student sued, started a lawsuit. . . . The student re-mortgaged their home so they could hire that attorney and take the university to court, take us to court. It was disruptive to our teaching because . . . the trial was happening about an hour and a half away. So we would have to find somebody to cover our class. We would get there, there would be delays, so we would be asked to go again the next day. . . . And we won the case because we had followed the policy and the student had refused to remediate . . . so the student lost their home. I mean it was a really sad situation.

Change From Experience
     All participants in this study shared what they learned from their emotionally intense gatekeeping experiences. In this theme, participants offered advice and wisdom for other counselor educators.

All participants shared that their emotionally intense gatekeeping experiences reinforced their commitment to ethics, program standards, transparency, and fairness. Despite their feelings of guilt and humility resulting from their experiences, participants wanted to be more proactive and clear with their gatekeeping processes. Dan shared:

It was a learning, not just for me, but for our entire faculty that we need to be really clear every step of the way, about who we are as a program, what do we stand for, what expectations do we have? And that when those expectations are in some way violated or are bent, we need to be very clear with the student about what’s going on. And when or if we ever arrive at a place where we see a student who is having this kind of a problem, we need to take action sooner.

Every participant expressed a commitment to engage in future gatekeeping practices more effectively. Several expressed feeling unsure about gatekeeping initially but eventually replaced vacillating feelings with more confidence and greater self-efficacy. Herbie noted:

I think initially there was much more apprehension and dread. Just a lot of uncertainty and a lot of ambiguity about like, okay, how is it going to go? What do I need to say? How can I be clear? How am I wrapping up this conversation and their understanding of the message I’m trying to communicate? Well, at the same time as, you know, like being a counselor, like how can I be like positive and supportive at the same time, which is a hard place to be in when you’re also being the disciplinarian. And I think now because I’ve had many more experiences with gatekeeping, and having those tough conversations, it’s much clearer to me. I go in and I have in my mind a plan that I need to follow.

Nine participants shared how bracketing their personal beliefs, emotions, and opinions of students helped them become more effective and ethical gatekeepers. Frank commented:

I was less aware of my emotional triggers years ago. And realizing that there are lots of different values, beliefs, knowledge, and skills that I bring in that I use to judge a situation. And in doing so I have to remember to bring it into the present. That I have to be able to separate what my values and beliefs, skills, and competencies are and what is expected of the profession, especially as delineated in the code of ethics.

Most participants also discussed how their programs and departments changed as a result of their intense gatekeeping experiences. Changes often occurred at multiple levels. For example, Sue shared, “I tightened my syllabi. I went back through the code. I actually advocated and we re-wrote all of the syllabi for my entire university in grad counseling.”

     All but one participant (n = 10) offered current and future counselor educators advice on emotionally intense gatekeeping experiences. Eight participants specifically mentioned that counselor educators should rely on trusted and supportive colleagues to help navigate emotionally intense gatekeeping. Dan said:

I want to say how critically important it is to make sure that you build a team of faculty, not just for the day when you’re going to have to engage in a gatekeeping process, but for all kinds of reasons. Building a team where there’s real trust, where there’s emotional vulnerability, and where differences about ideas . . . can be addressed is so very important.

In other examples, participants shared how each faculty member in their program developed a role. These roles helped faculty share responsibility with gatekeeping duties while also promoting due process and professionalism. Rosie commented:

We look at [gatekeeping] in a behavioral way, but certainly with a respect for the student’s interpersonal processes and personality style. . . . We’re always good at keeping each other (faculty) accountable. . . . We balance each other out. Then, when we do meet with the student as a faculty, if on one of those occasions we think that is necessary, we take different roles. We decide who’s going to be what person in that process.

Several participants offered tips for working with administrators (e.g., deans, human resource representatives, university lawyers, provosts, presidents), including how faculty may need to explain ethical codes, program policy, and gatekeeping philosophies to them. Lila shared, “Be prepared outside of the department, there are appeals committees. They may see it differently than you and your faculty see it.” Maria offered more proactive advice:

At the beginning of a semester, reach out to deans or upper administration, that, “we are looking to tweak or update our gatekeeping policy; we’d like to run it by you and get your feedback, and we’d also like to run it by legal counsel through university.” And that helps everybody be informed up front, and things tend to go much better when everybody knows what to expect and what our obligations are as gatekeepers.

Finally, all participants talked about ways in which counselor educators and counselor programs can better prepare doctoral students and support early career faculty for emotionally intense gatekeeping experiences. Herbie offered:

[The] messages I received and modeling that I saw were really helpful in me understanding the need for gatekeeping. Because the parameters that were set forth in both my master’s and my doctoral program, were just really clear on what’s okay and what’s not okay. And then having a cohort family . . . and having that support network and being able to talk about experiences that I was observing . . . within a safe container was really helpful.

Discussion

To ensure the counseling profession is composed of qualified, competent, and ethical counselors, counselor educators must gatekeep even if they may experience intense emotions. The emotions stemming from participants’ intense gatekeeping experiences included dissonance, discomfort, guilt, anger, and role confusion, as well as empathy, compassion, and sensitivity for students. These emotions were similar to those reported by participants in other studies (Gizara & Forrest, 2004; Wissel, 2014). Regardless of the type (i.e., professional or academic) and the level of severity of gatekeeping counselor educators experienced, participants’ experiences were persistent and draining. Counselor educators engaged in intense gatekeeping should prepare for exhausting, emotionally layered events that will impact them professionally and personally. In addition, the time-intensive nature of emotionally intense gatekeeping is noteworthy. Several counselor educators reported that numerous years (the longest being 10) were needed for due process (i.e., academic appeals and legal proceedings).

The findings from this study also extend the concept of gatekeeping beyond the boundaries of what happens within a counseling student’s program and institution. Ziomek-Daigle and Christensen (2010) noted that unsuccessful remediation efforts may yield either students leaving their program voluntarily or being dismissed. This study highlights that when students challenge dismissal decisions, the dismissal process can involve legal proceedings that can last for numerous years. Over half of the participants in this study discussed legal encounters of some kind related to intense gatekeeping, and this may indicate that legal encounters related to gatekeeping may be occurring more frequently among counselor educators (Homrich et al., 2014; Schuermann et al., 2018).

Most participants expressed that their gatekeeping experiences fostered their professional growth, but also came with personal emotional costs. Many participants said that their intense gatekeeping experiences unexpectedly affected them personally. Some participants indicated they felt trapped because they could not share details of their emotionally intense gatekeeping experiences with partners, family, or others outside their department because of student confidentiality constraints. This finding aligns with Kerl and Eichler’s (2005) assertion that unless faculty actively take steps to process emotionally intense gatekeeping experiences, the experiences themselves may hold power over faculty until they are properly addressed.

Finally, as a result of their intense gatekeeping experiences, many participants took more preventative and systematic approaches to protect the counseling profession, students, and future clients by preparing for future intense gatekeeping encounters. Participants reported processing their feelings about gatekeeping as well as reassessing individual responsibilities plus program and university polices to better align with the ACA Code of Ethics (2014). Homrich (2009) suggested that faculty, including adjunct instructors and clinical supervisors, should plan for challenges that may arise when gatekeeping students. Multiple faculty stressed that their admissions decision making and criteria for new students were improved as a result of their emotionally intense gatekeeping. For instance, faculty reported recognizing rigid beliefs and concerning behaviors more quickly during admissions interviews and when students were starting their graduate training (Swank & Smith-Adcock, 2014.) Participants also reported how changes in gatekeeping practices at the individual (e.g., confronting problematic behaviors quicker), institutional (e.g., discussions with provosts and deans about professional ethics and gatekeeping practices), and professional (e.g., publishing articles) levels often took time and focused effort to change perceptions among stakeholders and others connected to their programs.

Implications for Counselor Educators and Counselors
     Based on our findings, we noted several implications for counselors and counselor educators. First, counselor educators should consider how doctoral training programs can facilitate learning related to emotionally intense gatekeeping experiences that include discussion of students’ potential emotional reactions to gatekeeping. Doctoral students may benefit from more transparency among current counselor educators in discussing their emotionally intense gatekeeping experiences. Discussions may help normalize how maintaining professional relationships with students and navigating intense emotions can be useful learning experiences during their doctoral training. Doctoral student gatekeeping training may inadvertently create dual relationship conflicts between master’s students and doctoral students if there are pre-existing relationships. Although a faculty mentor’s sharing of a student’s gatekeeping context may help doctoral students learn, faculty should balance this with the need to maintain the student’s confidentiality (Rapp et al., 2018).

Furthermore, more mentorship for future and beginning counselor educators regarding emotionally intense gatekeeping experiences may help alleviate adverse feelings. Departmental discussions of gatekeeping policies, a culture of openness, and mentorship from senior faculty (Homrich, 2009) can help reduce feelings of isolation, anger, sadness, betrayal, and other negative emotions for future and inexperienced faculty. Over half of participants mentioned mentorship from experienced faculty as support that helped them manage feelings of stress, anxiety, and fatigue during emotionally intense gatekeeping experiences. In addition, several participants in this study, regardless of prior experience with emotionally intense gatekeeping, sought consultation and comfort from other faculty within their departments. Counselor education programs should have a designated mentor for faculty who may feel overwhelmed with an emotionally intense gatekeeping experience and keep open lines of communication for all faculty (Homrich & Henderson, 2018). Of note, two participants expressed that they were aware of colleagues at other institutions who were unable to find encouragement and mentorship while imbued in intense gatekeeping, and those faculty either found other jobs or left the profession entirely.

Third, participants in this study experienced challenging and intense emotions surrounding legal proceedings. Counselor educators and clinicians should consider that lawsuits related to gatekeeping, impairment, and professional competence are on the rise (Schuermann et al., 2018). Counselor educators and counselors in the field should be better prepared for lawsuits and retain legal counsel, consult with colleagues, utilize personal counseling, and take other protective and therapeutic measures (Gaubatz & Vera, 2002). In addition, counselor educators and counselors may want to utilize self-care strategies to help bracket and monitor their emotions to allow for clear thinking and more ethical and intentional decision making if confronted with a lawsuit (Dugger & Francis, 2014).

Limitations
     This study has three limitations. First, only three participants had less than 10 years of experience. Because perspectives, practices, and philosophies on gatekeeping can differ with experience (Schuermann et al., 2018), early counselor educators may have different experiences of emotionally intense gatekeeping. Second, only one participant in this study identified as an adjunct instructor. As institutions of higher education increase the number of their courses taught by non–tenure-track faculty, perspectives from adjuncts, lecturers, instructors, and other non–tenure-track training professionals, who are held to the same ethical standards and gatekeeping expectations, may be warranted. Likewise, site supervisors can play a vital role in the gatekeeping process and their perspectives on gatekeeping are important as well. Finally, given the complex and ongoing nature of emotionally intense gatekeeping experiences reported by participants, another data source (e.g., follow-up interviews) and more letters from participants might have provided a more thorough understanding of emotionally intense gatekeeping experiences.

Implications for Future Research
     This study was a first step in describing counselor educators’ emotionally intense gatekeeping experiences. Researchers of future studies might explore faculty groups’ collective emotionally intense gatekeeping experiences through focus groups. More understanding of how counselor education programs collect and document student information, make gatekeeping decisions, develop gatekeeping policies and procedures, and rely on gatekeeping-related ethical codes and standards are needed. Additionally, insights from adjunct instructors and clinical site supervisors who have experienced emotionally intense gatekeeping or students who have successfully completed remedial plans may provide unique perspectives on gatekeeping. Understanding how students navigate remediation plans and their emotional reactions to them may inform counselor educators and the profession as to what matters most to students and how to better reach them (Foster et al., 2014). Similarly, site supervisors often have more knowledge of students’ work with clients than counselor educators and may be an underutilized resource in gatekeeping practices. Finally, more research on counselor educators’ experiences with legal proceedings are warranted. Although several legal cases have generated considerable attention (see Plaintiff v. Rector and Board of Visitors of the College of William and Mary, 2005; Ward v. Wilbanks, 2009), this study seems to be the first that qualitatively explored counselor education faculty members’ experiences specifically with legal encounters. How counselor educators balance lawsuits and professional responsibilities, the prevalence of lawsuits against counselor education faculty for gatekeeping practices, and counselor educators’ levels of legal preparedness are rich topics for future study.

Conclusion

In conclusion, findings of this transcendental phenomenological study reveal the intense emotions counselor educators may experience when gatekeeping. In support of others’ research (Kerl & Eichler, 2005; Wissel, 2014), participants felt intense emotions such as anger, sadness, frustration, and vulnerability, as well as empathy for the affected students. Emotionally intense gatekeeping experiences seem time-consuming, usually involving multiple faculty members and administrators, as well as sometimes requiring legal counsel. The findings reveal how faculty should moderate their emotions and uphold ethical standards while engaging in emotionally intense gatekeeping. Finally, emotionally intense gatekeeping experiences can inspire counselor educators to revise their program policies, syllabi, and approaches to gatekeeping practices.

 

Conflict of Interest and Funding Disclosure
The authors reported no conflict of interest
or funding contributions for the development
of this manuscript.

 

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Daniel A. DeCino, PhD, NCC, LPC (Colorado), is an assistant professor at the University of South Dakota. Phillip L. Waalkes, PhD, NCC, ACS, is an assistant professor at the University of Missouri–St. Louis. Amanda Dalbey, MA, graduated from the University of South Dakota with a master’s degree in clinical mental health counseling. Correspondence may be addressed to Daniel DeCino, 414 E. Clark St., Vermillion, SD 57069, daniel.decino@usd.edu.