Analysis of Webpages in CACREP-Accredited Counseling Programs

Yuh-Jen Guo, Shu-Ching Wang, Shelly R. Statz, Craig Wynne

Growing individual access to the Internet helps universities take advantage of academic webpages to showcase unique characteristics and recruit prospective students. This study explored how the Council for Accreditation of Counseling and Related Educational Programs (CACREP) accredited counseling programs have utilized their program webpages for similar purposes. Results indicate many deficiencies existing in the contents of webpages hosted by CACREP counselor education programs.

Keywords: CACREP, accreditation, webpages, internet, counselor education

The world is moving to the rhythm of the Internet at a very fast pace. Thirty percent of the world population connects to the Internet, 78.3% of the North American population is online, and the usage of the Internet has increased 480.4% in the past 10 years (Miniwatts Marketing Group, 2011). In 2010, the Internet surpassed the television as the “essential medium” (Edison Research, 2010), whereas social network websites connected 77% of the population 18–24 years old (Edison Research, 2010). Webpages have become the virtual venue of information inquiry and socialization.

The counseling profession also rode the surge in Internet technology. Sampson, Kolodinsky, and Greeno (1997) foresaw several potential uses of the Internet in counseling. The marketing and delivery of various counseling services online, as well as supervision and research were identified by these authors as emerging areas for online counseling practices. To date, career exploration (American College Testing, n.d.; Sampson, 1999) has been moved from traditional page flipping to web browsing. Counseling has been effectively practiced online in the specialties of career counseling (Gati & Asulin-Peretz, 2011), college counseling (Derek, 2009; Quartoa, 2011), supervision (Chapman, Baker, Nassar-McMillan, & Gerler, 2011; Nelson, Nichter, & Henriksen, 2010), mental health counseling (Heinlen, Reynolds-Welfel, Richmond, & Rak, 2003; Mallen, Vogel, & Rochlen, 2005), self-help groups (Finn & Steele, 2010), and counselor education (Benshoff & Gibbons, 2011; Rockinson-Szapkiw, Baker, Neukrug, & Hanes, 2010).

A prominent feature of the Internet is the information super highway that provides tremendous materials online for information searching and inquiry (Kinka & Hessa, 2008). Universities and colleges take advantage of the Internet and publicize institutional information online through their webpages (Middleton, McConnell, & Davidson, 1999). Students now have the opportunity to access facts about a prospective university and academic program in which they are interested (Poock & Lefond, 2001, 2003). The current functions of university webpages have been extended beyond the online showcase to the active role of public relations (Gordon & Berhow, 2009) and student recruitment (Kittle & Ciba, 2001; Poock & Lefond, 2001, 2003). However, there is a need to increase research on the actual effectiveness of university websites in satisfying the prospective users (Middleton et al., 1999).

Very little attention has been devoted to the study of the use of the graduate counseling programs’ webpages (McGlothlin, West, Osborn, & Musson, 2008), even though the use of the Internet has become popular in various aspects of counseling training and practices. McGlothlin, West, Osborn, and Musson (2008) noted the potential capacity of counseling programs’ webpages as online marketing tools and conducted a review of webpages for 187 CACREP-accredited counseling programs. Their results indicated various deficiencies, such as missing CACREP accreditation information. This study reviewed the webpages of all CACREP-accredited counseling programs in order to examine the essential published information and to explore possible deficiencies which may prevent these webpages from being effective marketing tools for prospective students.

Method

CACREP Webpages
All CACREP-accredited counseling programs listed on the CACREP directory page (CACREP, n.d.) were used in this study. It was important to point out that one counseling department could house multiple accredited counseling programs; hence these counseling programs would share the departmental webpages. Few universities had multiple campuses where independent counseling programs were operating. The review criteria was to count each set of webpages for one content review even though there might be two or three accredited counseling programs sharing the same departmental webpages. Counseling programs in different campuses were counted separately when they were listed as different accredited programs on the CACREP directory.

A total number of 220 departmental webpages were reviewed. Within these 220 departments, researchers reviewed webpage contents covering 528 CACREP-accredited counseling programs. There were 42 institutions with 66 CACREP-accredited programs not accessible either from the CACREP directory list or the main institutional webpages. During the research process, multiple attempts to access the webpages of these 66 counseling programs had failed, and these programs were subsequently excluded from this study.

Procedure
A list of CACREP-accredited programs was retrieved from the CACREP directory page (CACREP, n.d.) during the 2009–2010 academic years. This directory provided links to all CACREP program webpages. When the links on the directory were not accurate or up-to-date, online search engines, including Google and Yahoo, were used to access program webpages. This route took researchers to the institutional webpages or the departmental webpages. In some cases, researchers were able to find the counseling program webpages through institutional or departmental webpages. Some program webpages were not able to be located after multiple attempts.

Two graduate students were trained as webpage reviewers. They went over a couple of webpages with researchers to become familiar with the process of reviewing webpage contents and determining the major content categories. One reviewer took an academic semester to examine all program webpages. The first reviewer began with the contents of several program webpages to create a list of major content categories from those webpages. This reviewer then presented the categories, such as “program mission” and “current student,” to the researchers. The category presentation was held to verify the efficiency and accuracy of the reviewer. Throughout the review process, the reviewer remained in constant communication with researchers and discussed unclear webpage contents with researchers to determine how to categorize such contents. The second reviewer followed the exact same links to review all CACREP program webpages independently and she compared her review results with those of the first reviewer to verify the accuracy of the recorded data. The second reviewer took another academic semester to complete this task. Both reviewers continued to access the program webpages with broken links on CACREP directory. They tried to locate these webpages through the institutional and departmental webpages. Those inaccessible webpages of counseling programs were excluded from this study.

The major content categories were determined on those common webpage headlines and information grouped in sections or links for prospective users. The common headlines included topics such as program mission and program description. Essential information included sections such as program contact information and the links for current students or faculty and staff. Many universal terms, such as mission and department contact, were used across the majority of program webpages. When reviewers encountered webpage contents they were not certain about how to categorize, they brought these contents to discuss with researchers in order to determine the categories for these contents. Reviewers were counting what common headlines were published on any given program webpages. Either these common headlines were listed on webpages or they were not. Essential information might contain additional contents that reviewers needed to count the accessible numbers. For example, one program webpage could list seven full-time faculty members, but it only provided three links to access three faculty’s publication records. In this case, there would be a “7” on the faculty count and a “3” on faculty publication.

Data Analysis Process
As explained in the procedure and methods section, two types of data were eventually collected in the review process. A set of nominal data was generated from reviewers’ examination on common headlines or essential information in webpage contents. The nominal data was coded as “0” and “1” to represent whether or not one headline or information existed on a particular webpage. For example, when reviewers were able to see the mailing address on one webpage, they would mark a “1” on the category of program mailing address. Nominal data could be tallied for total numbers. Another set of data was the interval data acquired by counting the numbers listed under one category. A total of 28 major categories were compiled by reviewers.

A careful examination of these 28 categories allowed researchers to group them into three content domains: program, faculty, and students. Each of the three domains contained a number of categories delivering essential information for that domain. For example, the program domain would contain categories such as mailing address, e-mail address, and mission, which all related to what the program was about. Based on the different qualities of the two data types and the purposes of this study, a descriptive analysis (Creswell, 2008) was selected to describe the data sets. This procedure was used to depict the content quality of the webpages of CACREP-accredited counseling programs and reveal what could be the deficient areas on program webpages.

Results

The review process was able to access 220 program webpages (84%) from a list of 262 departments offering at least one CACREP-accredited counseling program. These 220 departmental webpages contained information for 528 CACREP-accredited counseling programs (88.9%) from 594 programs listed on CACREP directory. A total of 28 categories carrying the essential information were labeled. These categories were grouped into three domains of program, faculty and student based on the types of information presented in the categories. The program domain consisted of categorical information about the counseling program. Information in a program domain aimed to introduce a counseling program to prospective users. The faculty domain contained categorical information aimed to introduce counselor educators to prospective users. The student domain consisted of categorical information which counseling programs provided for prospective and current students, as well as alumni.

Figure 1 represents the results of our investigation on the essential information published on all accessible webpages of CACREP-accredited counseling programs. The data in Figure 1 indicated whether or not a type of essential information was displayed on program webpages and the numbers of counseling programs actually displaying the essential information.

Among the 28 major content categories, nine categories were placed under the program domain: (1) program mailing address, (2) program phone number, (3) program description, (4) CACREP accreditation information, (5) program e-mail address, (6) program director information, (7) program goals, (8) program mission, and (9) program vision. Eleven categories were grouped under the faculty domain: (1) faculty resources pages, (2) faculty roster, (3) faculty e-mail addresses, (4) faculty degrees, (5) faculty photos, (6) faculty research interests, (7) faculty webpages, (8) faculty credentials, (9) faculty publications, (10) faculty presentations, and (11) faculty vitas. Eight categories were placed under the student domain: (1) student resources pages, (2) prospective student pages, (3) current student pages, (4) university admission link, (5) alumni pages, (6) student organization page, (7) counseling resources pages, and (8) student employment information.

Among the 28 categories, two categories had a 100% accessibility rate (220 out of 220). The “student resources” and “program mailing address” were accessible on all program webpages. The category of “program vision” had the least accessibility with only 12% found on counseling program webpages. Many categories in the faculty domain appeared to have lower accessibility rates compared to those in program and student domains. Six out of 11 categories of faculty domain did not have high accessibility rates: research interests (65%), web pages (63%), credentials (63%), publications (45%), presentations (37%), and vitas (33%). Only the faculty resources pages had high accessibility (98%).

In addition to the descriptive analysis presented in Figure 1, interval data was collected and tabulated in Table 1. Table 1 displayed the counts on ten categories of the faculty domain. This table compared each category against the total number of counseling faculty listed by 528 counseling programs. There were 1,469 counselor educators listed on the counseling department webpages where the faculty was employed. However, the information in the ten categories of faculty domain did not show an equivalent accessibility across all counseling programs.

The list in Table 1 showed a ranking of faculty information available to online public access. Among the total of 220 program webpages, there were 191 webpages posting faculty rosters which could be used to count the full-time counselor educators in those departments. A total of 1,469 counselor educators were listed as full-time faculty members. Not all categories were available on all 191 program webpages. The third column displayed the numbers of program webpages allowing access to a particular category.

Among the 1,469 counselor educators, there were 1,254 e-mail addresses (85.4%) and 1,072 highest graduate degrees (73%) posted with the faculty names. Faculty photos were found on 1,004 counselor educators (68.3%), but only 875 faculty webpages (59.6%), which were used to present personalized information about counselor educators, were able to be found on program webpages. Counselor educators’ research interests were accessible for 702 faculty members (47.8%). A total of 522 counselor educators (35.5%) had displayed the professional credentials or licenses they held. The program webpages only posted the publication records of 514 counselor educators (35%) and professional presentation of 326 (22.2%). Faculty vitas were made available on 72 program webpages with a count of 337 counselor educators (22.9%).

Discussion

Webpages have become a popular media for online information disclosure and exchange (Bateman, Pike, & Butler, 2011; Tapscott & Williams, 2008). The Internet is a crucial technological tool which counseling programs are utilizing. In this study, 84% of counseling departments were accessed and 88.9% of CACREP-accredited counseling program webpages were reviewed. This percentage was close to the number (86%) reported by a previous study (Quinn, Hohenshil, & Fortune, 2002). Most counseling programs, 90% or more, listed their contact information (mailing, e-mail, phone, and program director’s contact information) as well as program description (97.7%) and CACREP accreditation information (97.3%) on their webpages. Such findings concurred with results found in a previous study indicating that a high percentage (above 75%) of contact information could be detected on department webpages (McGlothlin et al., 2008). However, our findings endorsed improved display of CACREP information (an increase from 62% to 97.3%) and program description (from 75% to 97.7%). The accessibilities of program goals, mission and vision were all below 69%, with vision being the lowest (12%). Although our findings indicated that program vision was not a common item on department webpages, students should have easy access to contacting a counseling program and identifying whether or not a program is CACREP-accredited.

Regarding faculty information, the majority of counseling programs posted faculty resource pages (97.7%) and faculty roster (87%). It was noticed that some counseling faculty members were listed within the collegial faculty roster and without a tag to identify who was a member of the counseling faculty. Table 1 also indicated that not every counselor educator had his or her essential information online for public browsing. Among the 1,469 listed counselor educators, students would be able to access the information containing faculty e-mail addresses (85.4%), highest degrees (73%), photos (68.3%), individual faculty webpages (59.6%), research interests (47.8%), licenses and credentials (35.5%), and faculty publications (35%). The lowest percentages of accessibility on faculty information were faculty vitas (22.9%) and faculty presentations (22.2%).

Our findings confirmed the high percentage of faculty contact information and the low percentage of faculty descriptions reported by a previous study (McGlothlin et al., 2008). McGlothlin et al. (2008) reported that 87.7% of webpages contained faculty contact information and 46% contained faculty description. Our study further examined the contents of faculty description and found an uneven and inconsistent style of information disclosure. It was clear that not every listed faculty member displayed all of the following information online: (1) e-mail address, (2) highest earned degrees, (3) photos, (4) personal webpages, (5) research interests, (6) credentials or licenses, (7) publications, (8) presentations, and (9) vitas. These deficiencies may potentially pose difficulties for students who access program webpages for faculty information.

Clearly, counseling programs should provide essential information for past, current and prospective students. Our results indicated that counseling programs had primarily constructed webpages with information for current and prospective students, as well as alumni. These student pages included student resources (100%), prospective students (99.5%), current students (98.6%), alumni (96.3%), and student employment (86.8%). The high percentages of accessibility demonstrated that counseling programs focused more on maintaining webpage information related to students.

Our results concluded that most counseling programs considered the main function of their webpages as a tool to communicate with students due to the high percentage of student-related webpages. On the other hand, information about counseling programs themselves had not been valued equally. The introduction of counseling programs was less focused because the program contact information obtained a high accessibility rate, but the program missions and goals were often omitted. Faculty information appeared to have an even lower emphasis on program webpages. The low accessibility of faculty information was represented by the below 50% display rate of faculty’s research interests, licenses and credentials, publications, presentations, and vitas. Our findings suggest that CACREP counseling programs concentrate their web design efforts on enriching student-related pages, but devote less effort on the construction and maintenance of webpages displaying essential information on counseling programs and their faculty. However, this would be a debatable conclusion without further investigation on counseling students’ browsing preferences.

Implications

The use of webpages in counseling programs needs more thorough research to determine how to effectively disclose and exchange essential online information to students and the public. Several critical points and questions have been raised from our research that can assist future web design in counseling programs:

1. It is important to determine what essential materials should be disclosed and exchanged on program webpages. A proper web design and the quality of information disclosure are vital criteria for effective webpages (Maddux & Johnson, 1997). Counseling programs have to carefully consider how they want to be viewed on the Internet. Who are the potential viewers of department webpages? What specific information are viewers seeking? Will the information be useful to the viewers and benefit the programs?
2. Webpage marketing must monitor its dissemination of information and web design (Poock & Bishop, 2006). Information posted on webpages should attract viewers’ attention and satisfy browsing purposes. Careful consideration of web design can provide easy access to information sought by viewers.
3. Counseling programs need to consider the value of their webpages within the university web structures. When counseling programs do not have full control of their webpages, their information dissemination and design may lack integrity. Webpage viewers look for fast and effective access to desired information (Poock & Bishop, 2006), and when viewers access program information via college or university websites, they may be discouraged by the lack of quick access.
4. Awareness of cultural factors is necessary for the design of webpages in counseling programs. Maddux, Torres-Rivera, Smaby, and Cummings (2005) repeated a study (Torres-Rivera, Maddux, & Phan, 1999) regarding multicultural counseling-related websites and concluded there were deficiencies on the display of culturally related information. Considerations for the accessibility of disabled viewers are needed since counseling program webpages might contain obstacles that hinder disabled viewers’ free access (Flowers, Bray, Furr, & Algozzine, 2002). Since the webpages are reaching an audience beyond offices and campuses, they need to include cultural sensitivity.
5. In addition to online marketing, webpages carry departmental public relations into the virtual world (Gordon & Berhow, 2009). Hill and White (2000) indicated that webpages carry the images of the programs they are representing. It is certainly not a professional appearance when items and information are missing or partially displayed on program webpages. With limited resources, counseling programs need to construct their webpages in a professional manner and formulate the webpages to distribute high quality and thorough information.
6. In light of webpage usage, new features are constantly emerging in web design. Many popular forms of online media, such as Facebook and YouTube, may certainly enrich the contents of counseling program webpages. For example, the use of images (Vilnai-Yavetz & Tiffere, 2009) and video (Audet & Paré, 2009) on webpages achieves specific advantages for viewers. In addition to information dissemination, the communication feature of webpages also is important to web design (Gordon & Berhow, 2009; Kent & Taylor, 1998). This feature allows viewers to communicate with the programs and receive timely feedback (Kent & Taylor, 1998). Counseling programs should consider incorporating these advanced features into their program webpages to better reach viewers.

It is important to make sure that webpage viewers will be able to access desired information easily on departmental webpages. Future research efforts should focus on what essential information should be displayed on counseling program webpages, as well as the satisfaction of program webpage users.

Limitations

It is important for readers to realize the potential limitations for interpretation and generalization of these research results. Webpages are frequently changed and upgraded. Subsequent improvements and revisions may dramatically change the outlook of the reviewed webpages. Our assessment should be considered a “snapshot review” since our project intended to produce a “one-shot” quantitative measurement of counseling program webpages. Less attention was paid to the quality of contents and the methods and services for information disclosure, such as video clips, and information exchange, such as message boards. Further studies on the effectiveness of various web design tools and features among counseling program webpages should be able to provide more in-depth information on effective counseling program webpage designs.

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Yuh-Jen Guo, NCC, is an Assistant Professor at the University of Texas at El Paso. Shu-Ching Wang works at the Ysleta Independent School District, El Paso, Texas. Shelly R. Statz is a social worker at the University of Wisconsin Family Medicine Residency program. Craig Wynne is a doctoral student at the University of Texas at El Paso. The authors thank Drs. Rick Myer and Sarah Peterson at UTEP for their assistance in manuscript preparation. Correspondence can be addressed to Yuh-Jen Guo, University of Texas at El Paso, 705 Education Building, College of Education, 500 West University Avenue, El Paso, TX 79968, ymguo@utep.edu.

Cyberbullying Prevention: The Development of Virtual Scenarios for Counselors in Middle Schools

Vivian H. Wright, Joy J. Burnham

This study sought to develop meaningful and engaging virtual cyberbullying scenarios in digital environments that reflect the educational needs of today’s adolescents. In order to inform and script these scenarios, a three-stage study was implemented with middle schools. This paper describes how data collected in each stage informed the cyberbullying scenarios’ development. The authors share implications for educational use in middle school counseling.

Keywords: cyberbullying, technology, adolescents, middle school counseling, digital environments

Today’s adolescents are often referred to as the Net Generation (Tapscott, 1998) because they communicate with each other through a multitude of digital and electronic technologies, including the Internet, social networking tools (e.g., Twitter, Facebook, MySpace), cell phones, and online games. Because these digital and electronic tools function as the “lifeline to their peer group” (Keith & Martin, 2005, p. 226), adults can underestimate the importance of technology to adolescents. While the expansion and availability of technology offer many positive benefits to our youth (e.g., educational and social benefits), access to the Internet and mobile technologies have the potential to render negative effects, including increased incidences of cyberbullying.

Defining Cyberbullying

Cyberbullying is a form of bullying, yet unlike the traditional schoolyard bully, the cyberbully lurks in online spaces, often unseen and anonymous. Cyberbullies misuse technology (e.g., they impersonate others, share embarrassing information and photos, threaten, gossip, and fight online) (Willard, 2006). With the use of technology, the cyber landscape has expanded into easy and continuous access, and is described as operating like “the Wild West once did, where anything goes” (Hoff & Mitchell, 2009, p. 661). In this light, youth can engage in computer-related activities without boundaries or parental supervision.

While negative assertions about technology are disconcerting and cannot be ignored, online and mobile technologies continue to evolve and present positive and beneficial ways to teach the students of today and tomorrow. With the value of technologies in mind, the obstacles in cyberspace and the virtual world need to be addressed. Thus, for teachers, principals, and school counselors, an overarching challenge is presented by such questions as: (1) How do we teach students to protect themselves in digital environments and prevent negative interactions such as cyberbullying? and (2) How can technology be used as a vehicle to educate adolescents and to raise their awareness of cyberbullying?

The purposes of this study were threefold: (1) to use adolescent feedback to script and create cyberbullying video scenarios in a safe, virtual environment; (2) to offer free access to the videos for educational use; and, (3) to raise awareness of cyberbullying and to underline the need for prevention. This study focused on middle school students because the literature has shown a peak in cyberbullying during these school years (Beale & Hall, 2007; Cassidy, Jackson, & Brown, 2009; Hinduja & Patchin, 2008; Kowalski & Limber, 2007; Li, 2007; Pelligrini & Bartini, 2000; Williams & Guerra, 2007). Because few studies have recreated cyberbullying situations, assessing the effectiveness of such scenarios in the field of education is important. Addressing this gap can provide valuable, alternative educational methods to school counselors and other mental health professionals, as well as parents, school administrators and teachers (Carney, 2008; Wright, Burnham, Inman, & Ogorchock, 2009).

Review of the Literature

Virtual worlds, digital videos, and gaming can supplement education, making concepts that are abstract or difficult to understand interesting, relevant, and concrete through modeling and interaction (Williamson & Facer, 2004). Virtual technologies also provide students with a safe place that replicates the real world, allowing for ongoing educational interactions (Paperny & Starn, 1989). Yet, research on the use of virtual worlds, digital videos, and gaming to teach adolescents about cyberbullying is limited (Wright et al., 2009), even though technology has been effectively used to teach skills and train youth.

Several published studies have illustrated the value of virtual technology. For example, Cobb et al. (2002) reported that completing tasks in a virtual social café helped adolescents and adults with Asperger’s syndrome improve their social skills. Similarly, Padgett, Strickland, and Coles (2006) reported success in using a virtual reality game to teach five children with fetal alcohol syndrome fire safety skills. In another study, Amon and Campbell (2008) used a virtual game to teach relaxation skills to children with attention-deficit/hyperactivity disorder (AD/HD). Researchers also have reported success in using virtual scenarios and simulations to raise awareness of concepts, including the development of professional skills in teacher education graduate programs (Collins, Cook-Cottone, Robinson, & Sullivan, 2004), improving attitudes for decreasing teenage pregnancy (Paperny & Starn, 1989) and coping with fears such as public speaking (Slater, Pertaub, & Steed, 1999) and flying (Krijn et al., 2007).

Using a Virtual Environment to Create Cyberbullying Scenarios

The virtual world environment was chosen for this study because of a significant need to provide access to factual and authentic cyberbullying scenarios in an environment that was safe and one that would not compromise the well-being, psychological health, or rights of youth. Studies have suggested that using a virtual environment can be a valuable and safer alternative for conducting research (Zoll, Enz, Schaub, Aylett, & Paiva, 2006) and may make collecting sensitive data more appealing in educational research. Further, researchers have reported that interactions in virtual environments “are governed by the same social norms as social interactions in the physical world” (Yee, Bailenson, Urbanek, Chang, & Merget, 2007, p. 119), making it possible to compare the virtual interactions with interactions in the real world. Finally, adolescents are often motivated to learn about issues and concepts through video or computer games rather than through traditional instructional methods (Ritterfeld & Weber, 2006). With these factors in mind, we reiterated an interest in using virtual world scenarios to raise awareness of cyberbullying and to simultaneously offer an “attractive, but also a potentially powerful means of getting the attention of adolescents” (Wright et al., 2009, p. 40). Having cyberbullying videos to prompt discussion among youth offers school counselors, as well as classroom teachers, additional ways to deal with the challenges they face with cyberbullying.

Choosing Second Life

Second Life (SL) was chosen as the virtual environment for this current study because it “dominates the virtual world landscape” (Warburton, 2009, p. 423) in education. Linden Lab launched SL in 2003. The immersive, three-dimensional (3-D) virtual environment of SL offers users an opportunity to create or re-create situations, interactions and experiences through the use of avatars, which are animated figures that represent real people. Complete communities, schools and businesses have been recreated in SL. Although educators have benefited from specific Linden Lab invitations to explore SL for teaching, learning and research (O’Conner & Sakshaug, 2009), SL and other virtual communities (e.g., Active Worlds, WebKinz) are considered new innovations on the technological landscape. In recent years, researchers have collected anecdotal and empirical data related to virtual environments including potential uses and effectiveness in role-play and student-centered learning (Inman, Wright, & Hartman, 2010).

Second Life Challenges

Second Life offers users the ability to create virtual content that replicates the real world, truly providing a “second life” (hence, the name). However, creation within SL is not without its challenges (O’Conner & Sakshaug, 2009). The challenges often faced with SL are multifaceted. First and foremost, there is a learning curve for a developer to overcome before creating objects and simulations within the SL environment (Luo & Kemp, 2008; O’Conner & Sakshaug, 2009). Warburton (2009) noted that “even simple things can take a long time” and may require “multiple skills” (p. 423). Furthermore, SL computing requirements are high; if developers are not using high-capacity computers (e.g., fast processors, graphics cards) and broadband Internet (e.g., cable or DSL connections or faster), they could experience difficulty with such problems as operating the SL software, intermittent freezes, and software system failure. Institutional financial support of SL-designed environments is advantageous, although not always available.

With the need for virtual environment scenarios to combat cyberbullying, this study included three stages of data collection with middle school students in one school district in the southeast. Data from the first two stages (i.e., a quantitative cyberbullying survey and a focus group, respectively) informed the scripts of the cyberbullying scenarios produced from this present study. The goal for each scenario was to most accurately reflect the students’ beliefs about and experiences in cyberbullying and address their perceived needs for cyberbullying education and prevention. The present study included the following steps: (1) scripting and building the cyberbullying scenarios, (2) using screen-capturing software to capture the videos, and (3) saving the videos as separate files. By following this plan, the researchers maintained a “safe” environment for the students by screen-capturing the scenarios created in SL, thus preventing the students’ need to go online to view the scenarios.

Method

Participants
After Institutional Review Board (IRB) and school system approval, the researchers worked with five middle school principals to conduct this study. Approximately 450 middle school students in Grades 7 and 8 (ages 12–14) were invited to participate in the quantitative study, which was the first stage of data collection. Of the invited students, 114 returned signed parental informed consents and assented to take part in the study. Of the 114 students, 50 were male and 64 were female; 73 were in 8th Grade, with the remaining participants in 7th Grade. The racial backgrounds included: 33 White students, 67 African-American students, 3 Hispanic/Latino students, 2 Asian-American students, and 9 who did not identify their racial background.

At the end of the survey, the respondents indicated a willingness to participate in subsequent stages of the study. From these, the researchers recruited a convenience sample of 20 students from two of the five middle schools (one high-poverty school; one low-poverty school) to participate in the qualitative study, stage two of our data collection. Of the invited, 13 students participated from two schools. School A included seven students (4 boys, 3 girls) and racial backgrounds were: 1 White student, 5 African-American students, and 1 Hispanic student. School B included six students (4 boys, 2 girls) and racial backgrounds were: 4 White students and 2 African-American students.

Lastly, two 8th Grade students (1 White male and 1 White female) who indicated willingness to participate in all stages of the study were recruited to view the pilot cyberbullying scenarios, which were scripted and informed by data collected in the first two stages of this research study. Both students viewed the scenarios individually and provided feedback to assist with final editing of the videos.

Instruments
For the first stage of the study, the researchers were given permission to adapt Li’s (2007) Cyberbullying Survey. Data included middle school students’ responses to various cyberbullying questions (e.g., “Have you been cyberbullied?” “Do you know a cyberbully?” and “Where did cyberbullying most often occur?”). Contextual examples were given in each question, such as for “have you been cyberbullied?” examples included e-mail, Facebook, cell phone, online video, chat rooms, and virtual games.

For the focus group stage, facilitators generated discussions between the participants about how they recognized, defined and responded to cyberbullying. For example, questions included: “If you or someone you know have been cyberbullied, how have you/they been cyberbullied?” “What did you/they do immediately after you/they were cyberbullied?” “Did you/they tell someone? Retaliate online?” After this stage, cyberbullying scenarios were developed based on the data gathered from this aspect of the study.

Following the development of the cyberbullying scenarios, the researchers sought to record participants’ reactions and comments as they watched the two video scenarios created as a result of data collected in the first two stages of data collection. Following the participants’ individual viewing of the scenarios, the researchers also asked specific questions (e.g., scenarios’ clarity, misinterpretations experienced, the setting of the scenarios, and perceived value of the scenarios in cyberbullying education for middle school students).

Procedure

The researchers worked at a major university in the southeastern U.S. where an effort to develop a teaching and research presence within SL was ongoing. The College of Education at the institution had “land” within SL and developed teaching and research spaces within the virtual environment. Several of the university’s computer-based honors students were involved in this development and partnered with university professors to conduct research while simultaneously receiving college credit. The researchers were assigned two honor students who were asked to develop counseling-related scenarios in SL.

To ensure cultural sensitivity, the researchers also consulted with an African-American colleague who works with high- poverty schools. Feedback from the colleague was sought to determine whether or not the language and scenarios were realistic and applicable. In addition, after the SL developers rendered the videos, two additional colleagues (a counselor with expertise in multicultural education and an instructional technology expert) reviewed the videos. These discussions helped to validate the scripting choices and ensure appropriateness and cultural sensitivity for use with middle school students.

The researchers triangulated the focus group and survey data (Stages I and II) to inform the development of the cyberbullying scenarios and to script the two scenarios. In order to achieve meaningful scenarios that reflected the educational needs of the adolescents, we drew heavily upon data from the focus groups to ensure that the scenarios reflected the students’ voices (e.g., language use), their actions (e.g., reactions to cyberbullying situations, linguistics), and the technologies they most used (e.g., social networking) while also providing the needed educational messages.

The data revealed a need for two separate scenarios (i.e., one with a behaviorally-based concept and one with an educational concept). Informed through the focus group data, the behaviorally-based scenario focused on “how gossip escalated into cyberbullying” as two girls wrote on each other’s “wall” on Facebook. Data from the first two stages of data collection indicated a need for adults and educators to better understand how to educate and raise awareness of cyberbullying prevention; therefore, the educationally-based scenario focused on a discussion between a school counselor and a middle school-aged boy who sought advice on how to cope with an online joke that “got out of hand” or escalated.

Once the two scenarios were completed and the videos rendered, we recruited two 8th Grade participants (one male, one female) from the pool of middle school students to participate in the current study. The participants viewed the videos in the presence of two faculty members and one graduate student. The researchers examined the students’ reactions and nonverbal behaviors as they viewed the scenarios. Following each student’s viewing, they were asked specific questions regarding the scenario’s clarity, its setting, the length, and any misinterpretations the students might have about each scenario.

Results

Scenario One
Scenario I, “Mark Goes to the Counselor,” was the educationally-based video (i.e., the school counselor listens to a student regarding a Facebook joke that escalated into a problem). Based on focus group feedback from adolescents, this educational scenario fulfilled a need for adults and counselors to be more aware of how to prevent cyberbullying.

While the students viewed “Mark Goes to the Counselor,” they pointed out minor problems with the rendered scenario. For example, the male participant (Rick) was distracted by the avatar’s movements. He stated that the counselor’s hand movements were “awkward.” Rick’s other major concern had to do with the buildings in the scenario, noting that they “looked too academic” as compared to a middle school setting. The female participant (Bridget) was not as distracted by the avatar’s movements. She noted that the scenario seemed “realistic” to her. From the researchers’ observations, the scenario engaged the participants. In the ensuing discussions following the scenario, both students noted the educational value of the scenario for their peers.

Because “Mark Goes to the Counselor” had an interactive segment at the end which posed questions related to cyberbullying, the students also critiqued this part of the video. Reponses from both students included information about the appropriateness and usefulness of the questions. The students believed that the questions would generate discussions about cyberbullying prevention and how to “deal with it (cyberbullying).”

Scenario Two
Data also informed the scripting of second scenario, “Aisha and LaTosha on Facebook.” This behaviorally-based scenario focused on two adolescent African-American girls who were involved in online gossiping (via Facebook) which quickly escalated into a cyberbullying incident. The social network, Facebook, was chosen for this scenario because it is recognized as the most popular social networking medium (see online data collection venues which monitor web traffic such as Nielsen, Compete, ComScore, and others) and remains popular among adolescents.

For this scenario, capturing the texting exchange between the girls was important to illustrate how the gossip escalated. However, a texting exchange presented problems for the scenarios’ developers. Basically, the initial text messaging exchange that was sought for the “Aisha and LaTosha on Facebook” video was illegible and difficult to understand on the first attempt. Thus, the scenario had to be reworked prior to the students’ viewing.

About two months later, the same male and female participants (n = 2) agreed to critique the second video. While viewing “Aisha and LaTosha on Facebook” on a laptop, the male participant (Rick) paused the video frequently, pointing out technical issues he noticed. For example, a few seconds into viewing he commented on “bad timing” between the sound of the avatars’ typing and the typing movements the girls made on the computers. Moments later, he paused again, this time pointing to a cursor which was located over the text. He noted how difficult it was to read one of the girl’s texts as she posted on the Facebook wall. Rick also believed that some of the text and punctuation was “too grammatically correct.” He remarked, “teens don’t use that” giving a specific example of using a “w” with a slash (/) mark (w/) versus typing the word “with” and that teenagers use “u” for you. He stated that we should make the “grammar more teen-like.” Rick also commented that it would be more likely for the two girls to have this type of conversation (i.e., depicted in the scenario) in “chat” versus “posting on each other’s wall in Facebook.”

Another video quality issue was resolved with participant feedback. While the second scenario was written to focus on the conversation of two girls and their gossip, a third girl (Sierra) also was present at the beginning of the scenario. Rick believed that Sierra’s presence was confusing and thought she should be removed.

Upon completion of the video, Rick had additional comments regarding the actual scenario production. After viewing, we asked if Rick believed the scenario made sense. He said “yes” and that he could “follow along.” We also asked Rick what message he received from the scenario. This question caused him some difficulty and after being prompted a second time, he stated that the scenario depicted how “gossip starts” and illustrated how students should not “jump to conclusions so quickly.” Lastly, we asked Rick his opinion regarding our choice to use Facebook in the scenario versus other social networking sites. Rick emphatically agreed that Facebook was the right choice. He stated, “…no one uses MySpace anymore.”

Bridget, also in 8th grade, watched most of the video without conversation. She had one comment while viewing the “Aisha and LaTosha on Facebook” video, but waited until viewing the video completely before making additional comments. Her initial comment concerned a portion of the script in which one of the girls threatened to get some people together to “jump you.” Bridget laughed quietly as she viewed that portion of the video and remarked, “I’ve heard people say that.” Bridget focused less on the technology in her analysis; however, she did comment that at times the video was “a little blurry” and that the avatars’ movements were “a little fakish.” She also put forth the idea that the video needed a transition at the end (i.e., the first version of the video ended abruptly).

Bridget inquired about how we came up with the idea and thought it was “neat.” Similar to Rick, Bridget also struggled to answer the question: “What was the message in this video?” Once more, we asked a series of questions before an answer was given. After several prompts, Bridget stated, “…students should not accuse people of stuff.” We also asked, would this scenario prompt you to discuss cyberbullying? She noted “maybe.” We asked, “Can teachers and/or counselors successfully use this scenario in a group setting with middle school students to discuss cyberbullying?” She answered “yes” and that the scenario seemed “realistic.” Bridget believed the scenario would be very helpful in education because acting it out in person “would be awkward.” She stated that this video “… has elements in it that kids see all the time.” When asked about technological distractions in the video, Bridget indicated that the television in the video needed a better screen, (i.e., “something natural on it”) and it would be nice to have some music in the background for the two girls.

The two students had some level of disagreement in their critiques. Unlike Rick, who indicated that the scenario was more appropriate for 6th grade, Bridget believed that it “sounded like an 8th grade conversation and would probably be good for 7th graders, but “6th graders talk differently.” Bridget also liked the wall-to-wall design in Facebook and did not agree with Rick that the girls’ conversation should occur, instead, through the Facebook chat tool. The way the text was typed was also okay with Bridget; although she noted how she “typed nicely.” Further, the appearance of Facebook was fine with her, and she believed that the attire on the girls was appropriate. She was in agreement with Rick about removing the girl, Sierra, from the video. Both saw her presence as confusing. She also aligned with Rick on the view that “all students used Facebook instead of MySpace.”

From this session, it was apparent that revisions were necessary with the “Aisha and LaTosha on Facebook” scenario. While Rick and Bridget affirmed that the scenario was realistic, when the video ended both were unclear of the overall message of the video (i.e., they needed prompting twice to articulate the message of the video). The interactions with the two middle school students made it clear that some questions added to the video would facilitate interactive discussions among youth. We discussed potential questions with both students. By incorporating the language from the data and student input after watching the videos, we developed the following questions: (1) Whose fault was this fight? (2) If someone is mean to you and spreading rumors, what could you do instead of doing what Aisha and LaTosha did? (3) How would you respond to Aisha? (4) When should you get an adult involved? Who can you turn to for help? And, (5) What are some other steps you could take to make sure this type of situation doesn’t happen to you?

After Rick and Bridget reviewed the video, a list of technical changes for the developers to make on the “Aisha and LaTosha on Facebook” scenario was assembled. They included:
1. Review the punctuation and grammar; make some modifications to better fit with punctuation and grammar that teens do and do not use. (Although the script was initially written using actual statements from adolescents who participated in our focus groups, we realized additional modifications could be made, such as using “w/” instead of with and “u” for you).
2. Revise the first part of the script, eliminating the character, Sierra.
3. The avatars frequently correct typing errors; change this to ensure that the typing text is more “teen-like” and less concerned with spelling errors.
4. Add questions at the end of the video for class or one-on-one discussions (i.e., an educational component for teachers and counselors).
5. Add music to the background at Aisha and LaTosha’s homes.
6. Put a realistic scene on the television.
7. Add a transition at the end; the scenario ended too abruptly—fade to black at the end and then bring up the questions.
The participants also discussed how the argument between Aisha and LaTosha should take place (i.e., via Facebook chat or “wall-to-wall”). While Rick seemed adamant about using chat features of Facebook, Bridget was not as concerned, believing that similar conversations do take place wall-to-wall. After much discussion, we decided to keep the text interaction between the two girls as wall-to-wall postings since the production in the virtual world would be clearer to read, based on previous problems experienced by the developers.

Discussion

As noted earlier, cyberbullying is a growing concern for today’s adolescents. The purpose of this study was to use data to inform the scripting of two counseling scenarios that could be used for cyberbullying prevention with middle school students. Using a virtual environment to “act out” the scripts and later capturing the scenarios for off-line viewing was intentional and purposeful. While research on using virtual environments to teach cyberbullying prevention is limited (Wright et al., 2009), the use of virtual worlds to teach other skills and concepts has been successful (Amon & Campbell, 2008; Cobb et al., 2002). Further, using virtual worlds can offer a safe place to conduct scenarios of sensitive content (such as cyberbullying) (Zoll et al., 2006) while allowing for real world replications that can be engaging (Paperny & Starn, 1989). Thus, the intent of developing the scenarios was to provide a safe, alternative educational method for counselors and other helping professionals, as well as parents, to use in cyberbullying education and prevention, while assuring that the well-being and rights of youth are upheld.

There were limitations to this study. First, this study focused on one school system in one state, thus generalizability to other middle schools is questionable. Second, video feedback from a more diverse population of students (e.g., African-American girl, feedback from 6th and 7th grade students) would have been helpful.

The data informed our production and scripting, thus allowing the students’ voices to emerge in these scenarios. We believe reflecting the students’ voices, their actions, and the technologies they most use throughout the scenarios’ development provides further engagement in what can be more “teen-like” and meaningful to this specific audience. In the future, another phase of this study is needed. Feedback from school counselors, teachers, and students in diverse school settings will inform the researchers about the usefulness of the videos and whether or not additional videos are merited. It will be important to evaluate the effectiveness of the videos in terms of capturing students’ attention and facilitating useful discussions about cyberbullying. If additional videos are made in the future, we would make modifications. For example, we would seek diverse school populations for each phase of the study and note the potential differences across students in grades 6–8.

We learned several lessons from this study that can inform future studies. (1) Iterations of the videos take time. Based on the data, both scenarios were reworked to reflect student participant input and concern; (2) Although working in a virtual environment presents challenges to researchers, we believe it can be a viable and safe medium to educate adolescents about cyberbullying prevention; (3) Creating fluid movements in SL can be problematic (e.g., awkward movements of avatars were sometimes distracting to the students); (4) By capturing the videos for off-line viewing, the scenarios can be utilized in multiple educational settings (e.g.. lecture, small groups, large groups, or individual viewing sessions); and (5) Videos offer “ice-breakers” to generate further discussions about cyberbullying prevention and intervention.

Implications for School Counselors
Cyberbullying-related deaths have continued to rise in recent years (e.g., Jesse Logan [Starr, 2009] and Hope Witsell [Inbar, 2009]) in 2009, Phoebe Prince in 2010 [McCabe, 2010], Tyler Clementi [Freidman, 2010], Natasha MacBryde [Loveland, 2011], and Britney Tongel [Leskin, 2011] and Amanda Cummings [Calabrese, 2012], in 2011 and 2012, respectively). With the fact that many of the given cases reached the point of suicide in high school underlines the need to focus on cyberbullying interventions in middle school, where literature has noted it peaks (Beale & Hall, 2007; Cassidy et al., 2009; Hinduja & Patchin, 2008; Kowalski & Limber, 2007; Li, 2007; Pelligrini & Bartini, 2000; Williams & Guerra, 2007). Reaching students before cyberbullying gets to the point that adolescents would consider suicide is critical.

This study is important because adolescents’ use of digital tools will continue to grow and evolve as technology tools (i.e., smart phones, mobile devices, social networking tools) become more accessible. Counselors, educators and parents cannot underestimate technology’s importance in adolescents’ lives. Instead, adults need to seek positive uses of technology for educational and social purposes, as well as prevention and intervention. We believe this study offers familiar technologies that students use everyday (e.g., videos in this study, Facebook) to raise awareness of cyberbullying and its consequences. Other commonly used tools also could be leveraged in similar educational endeavors (e.g., Facebook groups, Twitter) in the future, assuming the voices of adolescents are considered.

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Vivian H. Wright is an Associate Professor of Instructional Technology at the University of Alabama. Joy J. Burnham, NCC, is an Associate Professor of Counselor Education at the University of Alabama. Correspondence can be addressed to Vivian H. Wright, The University of Alabama, Box 870232, Tuscaloosa, AL 35487, vwright@bamaed.ua.edu.

Opportunities for Action: Traditionally Marginalized Populations and the Economic Crisis

Kevin A. Tate, Kathleen M. Fallon, Elaine J. Casquarelli, Laura Reid Marks

This study investigated the career and work life challenges faced by traditionally marginalized populations (e.g., women; historically oppressed racial/ethnic groups; people who identify as lesbian, gay, transgender, bisexual and/or queer; immigrants; individuals with mental or physical disabilities; older individuals; and those of lower socioeconomic status) in the United States during the troubled and lagging economy that began with the economic crisis in 2008. Further, this study was designed to explore action steps that could be used to address these challenges. The results of this study suggested that although marginalized populations face many significant challenges, there are actions that career development professionals can take in the near future to address these challenges. Implications for practice, training, theory, research, social justice and advocacy are provided.

 

Keywords: career development, marginalized populations, social justice, economic crisis, socioeconomic status

 

 

The current economic climate has taken a significant toll on millions of individuals in the United States. This economic climate was precipitated by the collapse of the housing market (Rothstein, 2012) and has significantly impacted the work experience and employment status of many individuals in the United States (Jacobe, 2012; U.S. Census Bureau, 2006, 2009, 2013). Although a broad range of populations have experienced such career development problems associated with this economic context, the economic circumstances have impacted traditionally marginalized populations more dramatically than others (Rothstein, 2012; U.S. Census Bureau, 2006, 2009, 2013). For the purposes of this study, the term traditionally marginalized populations was defined broadly to include many historically oppressed groups including women; certain racial/ethnic groups; people who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ); immigrants; individuals with mental or physical disabilities; older individuals; and those of lower socioeconomic status prior to the onset of the current economic climate (Constantine, Hage, Kindaichi, & Bryant, 2007; Savage, Harley, & Nowak, 2005; Vera & Speight, 2003).

 

While there is ample knowledge about marginalized populations regarding their overall career- and work-related challenges (e.g., Adams, Cahill, & Ackerlind, 2005; Badgett, Lau, Sears, & Ho, 2007; Blustein, 2006; Cook, Heppner, & O’Brien, 2002; Coombs & King, 2005; Gottfredson, 2005; Hackett & Betz, 1981; Lapour & Heppner, 2009; Schmidt & Nilsson, 2006; West-Olatunji et al., 2010), a gap exists in the literature concerning the particular challenges they face in the context of the current economic climate. This gap in knowledge leaves career counselors and counselor educators without an empirical foundation for addressing the particular career development needs of such populations in this troubled economic climate, making it difficult for counselors to respond to calls and implement concrete social justice interventions and actions (Hansen, 2003; Metz & Guichard, 2009; Pope, 2003). Such knowledge would make it possible for career counselors and counselor educators to take evidence-based action to address these problems and allow the field of career counseling to continue in its tradition of social action in solidarity with marginalized populations (Hartung & Blustein, 2002; Stebleton & Eggerth, 2012). As such, the purpose of this study was to investigate the career- and work-related challenges that traditionally marginalized populations face in the context of the current economic climate. Secondly, and more importantly, this study investigated actions that career counselors and counselor educators might take to address these challenges.

 

A unique challenge of investigating a fluid, dynamic context such as the current economic climate is the need to apply a research methodology that accounts for its time-sensitive, shifting nature. Given this context, the authors used the Delphi methodology (Linstone & Turoff, 1975; Skulmoski, Hartman, & Krahn, 2007; Vázquez-Ramos, Leahy, & Hernández, 2007). This approach to research was designed to integrate expert opinion about complex issues at the forefront of a field with experts’ forecasts about what might occur regarding such issues in the future. While there is no published research about the topic of this study, the authors connected with experts who have knowledge of this issue. Specifically, the authors asked experts to describe the experiences of traditionally marginalized populations in the context of the current economic climate and to provide suggestions for ways to address these challenges. Although there would be great value in directly asking members of marginalized populations about their career development, it would take an enormous amount of time to investigate the career development challenges faced by such a diverse range of individuals within the current economic climate. This poses a problem in that, by the time such a research agenda was completed, the economic climate might have already made a significant turn for the better, thus making such studies outdated in terms of their immediate applicability. The authors certainly recognize the worth and cultural relevance of interviewing marginalized individuals themselves about their lived experiences, but they also recognize the need to collect and analyze data in a way that allows for timely implementation of the results. Therefore, the authors chose the Delphi methodology in order to collect empirical evidence in a manner that will provide concrete suggestions for action before the economic climate has shifted beyond the scope of such evidence. Before addressing the current economic crisis, however, it is important to discuss first what is known about the career- and work-related challenges that traditionally marginalized populations generally face.

 

Career and Work Challenges of Traditionally Marginalized Populations

 

Although the United States provides vast opportunities for success in career and work pursuits, these opportunities are not and have not been equally accessible to all people (Blustein, 2006; Blustein, McWhirter, & Perry, 2005; Burns, 2009; Fouad, 2006; Metz & Guichard, 2009). Further, even when those who have been afforded less societal and cultural privilege are able to access such opportunities, their success and achievements may not be recognized in an equitable manner (Badgett et al., 2007; Coombs & King, 2005; Fouad et al., 2008; Juntunen et al., 2001). The following are examples that represent inequalities faced by traditionally marginalized populations throughout their career development process.

 

On a systemic level, social norms and structures shape traditionally marginalized individuals’ experiences of career and work in ways that disadvantage them in future career pursuits (Adams et al., 2005; Gottfredson, 2005; Lapour & Heppner, 2009; Martín-Baró, 1994; West-Olatunji et al., 2010). During childhood and adolescence, marginalized populations experience a lack of support and resources for pursuing higher education (Adams et al., 2005; Blustein, 2006; Deil-Amen & DeLuca, 2010) and are less likely to finish high school (Greene & Winters, 2005), which is problematic given the relationship between educational attainment and the likelihood of future employment (U.S. Census Bureau, 2006, 2009, 2013). Members of such populations who go on to higher education in pursuit of their career goals face further difficulties and barriers (e.g., sexism, racism, financial constraints, conflicts between their own cultures and the dominant culture; Fouad et al., 2008; Guiffrida & Douthit, 2010; Juntunen et al., 2001). During the job search, marginalized populations experience discrimination in terms of equal opportunity for employment (Stuart, 2006; Yakushko, Watson, & Thompson, 2008); and once employed, they face ongoing discrimination and barriers to success in the workplace (Badgett et al., 2007; Coombs & King, 2005; Werth, Borges, McNally, Maguire, & Britton, 2008). Such career-related difficulties have been explained through social cognitive career theory (Lent, Brown, & Hackett, 1994), which posits that contextual affordances (e.g., social networks and income) and personal inputs (e.g., gender and race/ethnicity) have a significant impact on individuals’ career development and choice process (Lent, Brown, & Hackett, 2000). For example, being female (personal input) may affect one’s ability to be considered qualified for traditionally masculine careers; and having a lower socioeconomic status (contextual affordance) may result in one lacking a professional network that provides adequate career networking options. While these examples and theoretical postulations do not capture the entirety of the career development marginalization that traditionally marginalized populations experience, they do illustrate the realities that such populations face in American society. These oppressive circumstances also are apparent within and exacerbated by the current economic crisis.

 

Traditionally Marginalized Populations and the Current Economic Climate

 

In December 2007, the United States experienced a significant economic contraction. Due to risky subprime mortgage loan practices, many banks had to be saved from bankruptcy; they utilized public and private funds, including a federal bailout under the Bush administration. Between 2007 and 2009, the gross domestic product fell over 5% and millions of individuals lost their homes and jobs. The United States economy continues to languish as a result of this economic crash (Rothstein, 2012). Among the many systemic implications of these events, the unemployment rate increased nationally from 4.4% to 10% between 2007 and 2009. While there is a gap in the literature regarding the ways that this crisis has affected traditionally marginalized populations’ career- and work-related experiences, national unemployment statistics (U.S. Census Bureau, 2006, 2009, 2013) provide partial illustration of such inequalities. For each ensuing population category, the unemployment rates will be depicted parenthetically as follows: (2006 annual rate, 2009 annual rate, March 2013 rate), in order to show the rates before the crisis began, the rates after the crisis began and the current rates in a compatible fashion. The overall unemployment rate (4.6%, 9.3%, 7.6%) masks stark contrasts in the rates for those who identified as White (4.0%, 8.5%, 6.7%), African American (8.9%, 14.8%, 13.3%) and Hispanic/Latino (5.2%, 12.1%, 9.2%), and those who reported having a disability (no data for 2006, 14.5%, 7.4%). The rates also are quite different among those who did not complete high school (6.8%, 14.6%, 11.1%), those with a high school diploma (4.3%, 9.7%, 7.6%), those who completed some college (3.6%, 8.0%, 6.4%) and those who completed a bachelor’s degree (2.0%, 4.6%, 3.8%). Finally, single mothers’ unemployment rate (7.1%, 11.5%, 10.7%) is much higher than that of women who report cohabiting with a spouse (3.1%, 6.3%, 4.7%). While one may assume that similar differentials might exist for LGBTQ individuals, immigrants and those of lower socioeconomic status, the United States Department of Labor does not report data in a manner that would allow such comparisons. Further, research has suggested that, in combination, such factors of identity and context as those listed above create further disparities in the unemployment rate (Ewing, Levernier, & Malik, 2005).

 

These patterns highlight significant concerns. There seems to be consistent disparity in unemployment rates across marginalized groups throughout the economic crisis, as evidenced by the statistics reported by the Department of Labor. Given that unemployment has a negative psychological impact on individuals (Blustein, Medvide, & Wan, 2011; Paul & Moser, 2009), this disparity in unemployment suggests the possibility that marginalized groups experience higher rates of mental health consequences. For example, Paul and Moser (2009) conducted a meta-analysis to determine what is known about the connection between employment status and mental health status. Their work revealed a significant connection between unemployment and poor mental health.

 

Although these data illustrate employment and work-related concerns of marginalized populations, the data fall short of providing knowledge that would offer particular direction to career counselors and counselor educators in service of improving the career development of traditionally marginalized populations. This gap in knowledge leaves professionals without empirical foundation for addressing the particular career development needs of these populations in this economic climate, making it difficult for counselors to respond to calls for concrete social justice interventions and actions (Hansen, 2003; Metz & Guichard, 2009; Pope, 2003).

 

Career Development Interventions for Traditionally Marginalized Populations

 

The National Career Development Association (NCDA, 2009b) has mandated that career counselors be competent in addressing the unique cultural and contextual challenges that their clients face. Furthermore, one of the founders of the career development and counseling professions, Frank Parsons, focused squarely on empowering poor and marginalized individuals (Hartung & Blustein, 2002), many of whom were recent immigrants (Stebleton & Eggerth, 2012), to find stable and meaningful work. Parsons desired to work with such populations given his belief that “wealth and power were unequally distributed throughout society” (Hartung & Blustein, 2002, p. 44). Many authors have proposed that culturally and contextually relevant career development practices be used with traditionally marginalized populations (Guiffrida & Douthit, 2010; Hansen, 2003; Pope, 2003; Trainor, Lindstrom, Simon-Burroughs, Martin, & Sorrells, 2008; West-Olatunji et al., 2010). For example, Blustein et al. (2010) suggested that “career development education programs include specific attention to issues pertaining to race, culture, and ethnicity” (p. 253). While such suggestions likely have merit and relevance within the current economic crisis, they have not specifically addressed the career- and work-related challenges of traditionally marginalized populations in this economic climate. As such, the purpose of the present study was to investigate ways in which the troubled economic environment in the United States has affected traditionally marginalized populations in the service of identifying action steps that career counselors and counselor educators might take to address such issues.

 

Methods

 

The present study followed the original guidelines for Delphi research (Linstone & Turoff, 1975; Skulmoski et al., 2007; Vázquez-Ramos et al., 2007), as well as the Delphi model offered by Fish and Busby (1996). This model includes recruiting experts in the target domain area and asking open-ended questions regarding their scope of expertise. In later stages of the Delphi process, participants rank the importance of each idea that the pool of experts have generated collectively. We, the authors, recruited individuals with expertise about the career development experience of marginalized populations and asked these experts to take part in the Delphi process.

 

There is no definite technique for choosing experts within the Delphi method (Fish & Busby, 1996; Linstone & Turoff, 1975; Skulmoski et al., 2007; Vázquez-Ramos et al., 2007). Due to the need to account for both theoretical and applied aspects of this complex topic, the authors sought to recruit both scholars and practitioners who are experts on the career development of traditionally marginalized populations (Fish & Busby, 1996). Once the study received Institutional Review Board (IRB) approval for this study, the first step in the recruitment process involved identifying and contacting individuals who are considered experts in this area.

 

Expertise in this area was evidenced by 20 or more refereed publications about the career development of marginalized populations, as well as a clearly demonstrated commitment to improving the lived experiences of such populations (i.e., scholarship that is intended to improve community/client career development and work contexts). For example, one of the experts targeted for this study conducted studies about marginalized K–12 students’ career development, the process and results of which have direct benefits for this population. The authors chose a minimum of 20 publications for inclusion of participants in order to set a high bar for the experts, while also allowing for the inclusion of relatively new scholars in the career development field. Initial criteria were set very high because the next step in the recruitment process involved asking these experts to nominate other scholars and practitioners who also are experts in the target area. The authors used this nomination process based on the notion that such experts would be qualified to nominate other experts in their field (Fish & Busby, 1996; Linstone & Turoff, 1975; Skulmoski et al., 2007; Vázquez-Ramos et al., 2007). The authors identified four individuals who met the two inclusion criteria, and two of them agreed to participate in the nomination and data collection process. These two experts had a significant number of refereed publications (35; 54) that addressed the career development of traditionally marginalized populations. These experts consequently nominated 22 individuals, and 12 of those individuals who were identified agreed to participate in and completed this study.

 

Because the Delphi method relies heavily on expert opinion, the authors collected detailed descriptions of the experts’ backgrounds (the experts themselves provided the ensuing terminology for gender, race/ethnicity and professional identity). Experts had a mean of 23.17 and a median of 24 years of experience in the field of career development, with a range of 4–45 years. Experts’ racial/ethnic identification included two as African American, one as Hispanic, one as White/Polish American and eight as White/Caucasian. Ten identified as female/woman and two as male. Seven experts identified themselves as scholars, and five identified as practitioners. These experts’ research and/or service provision was focused on a broad range of populations and backgrounds including diversity in race, ethnicity, nationality, gender identity, sexual orientation, class, educational background, age and ability status. In terms of geographic regions, one individual worked in the South, two worked in the West, two worked in the Midwest, and seven worked in the Northeast. Two experts worked primarily in a suburban context, two worked in a rural/suburban context and eight worked in an urban context.

 

Data Collection and Analysis

As outlined by Fish & Busby’s (1996) use of the Delphi method, this study involved three rounds of data collection and analysis.

 

     Round one. The first round of this study was designed to capture qualitative data that reflected expert opinions. This data was collected electronically via an online survey platform. In order to create a refined data collection process, an initial survey was piloted with three individuals (a counselor educator with expertise in the career development of marginalized populations, a counselor education doctoral student who worked extensively with first-generation college students, and a counseling psychologist with expertise in the Delphi method and qualitative research). These questions were as follows:

 

  1. What are the most significant career development and work issues experienced by traditionally marginalized populations as a result of the current economic climate?
  2. What can career counselors and the career development profession do to effectively address these challenges?

 

The authors considered the data collected via this pilot survey and interviewed the three individuals about their experience taking the survey. Based on the feedback and responses from the pilot study, question 1 above was split into two questions, as the original question did not yield a clear differentiation between general career development concerns and career development issues related to the current economic climate. The following three items were generated based on this pilot testing process:

 

  1. In your own work, what are the most significant career development and work issues experienced by traditionally marginalized populations?
  2. Please discuss the issues you described in the previous question as they relate to the current economic climate.
  3. Please provide suggestions about how career counselors and the career development profession could effectively respond to the issues you have just described.

 

Given this new question format, question 1 provided a control to prevent confounding data collection, but also allowed the investigation of expert opinion about this topic.

 

The data collected from these three qualitative questions were analyzed using qualitative description (QD). Sandelowski (2000, 2010) described QD as a research design that stays close to the data. Researchers cannot really divorce themselves from interpretation in the analysis process; however, in QD, researchers seek low inference interpretations and use content analysis to develop thick descriptions of participants’ experiences and perspectives. In other words, researchers analyze the data with the intent to giving voice to the research participants, as opposed to interpreting the data through the researchers’ vantage point. As opposed to other qualitative methods such as Grounded Theory (Strauss & Corbin, 1990), the purpose of QD is not to analyze data with the goal of creating theoretical models. Rather, the goal of QD is to simply describe qualitative data in a way that is concise, rich and thorough. The authors specifically chose the QD method since their goal was to describe participants’ viewpoints rather than making theoretical inferences about their viewpoints. The authors also attempted to increase the trustworthiness of the analysis by arriving at a consensus about the results of the analysis at each stage as described below.

 

Three researchers (the first, second, and third authors) used QD to analyze data collected by round 1 participants, all of whom possessed both privileged and marginalized identities. Of these three researchers, two were female, one was male; one identified as heterosexual, two identified as lesbian; two were first-generation college students and one was formerly homeless. Each researcher read the raw data and created codes for each discrete idea that occurred within participants’ responses to the questions. These three researchers then met as a team to discuss and reach a consensus about how to delineate complete ideas and what codes should be associated with each of the ideas.

 

The end result was a list of codes that described each discrete idea that the respondents presented. These codes were then consolidated with other similar codes, which resulted in a list of categories. The categories represented a more complete description of the similar ideas presented across participants. Finally, these categories were organized into larger themes that better arranged the data for the purpose of review and description. No idea or category was given more or less weight in this process. Rather, the goal was to capture and describe all ideas that the participants presented with as minimal repetition of content as possible.

 

     Round two. The results from the qualitative analysis of question 3 (“Please provide suggestions about how career counselors and the career development profession could effectively respond to the issues you have just described”) were used to create a survey. The creation of such a survey is consistent with the Delphi method (Linstone & Turoff, 1975; Skulmoski et al., 2007; Vázquez-Ramos et al., 2007) and is intended to provide an avenue for experts to rate the relative importance of the issues they have put forward as a group. Questions 1 and 2 were not used to create a ranked survey because question 1 was used as a control question, and results from neither question 1 nor 2 would benefit from ranking (e.g., it is not beneficial to rank the relative importance of gender or racial discrimination). Consequently, the resulting quantitative survey consisted of 18 action items, which emerged from responses to question 3. These items represented action steps that the experts proposed as means of addressing the career development challenges that traditionally marginalized populations face in the context of the current economic crisis. Experts were asked to rate each item on a scale of 1 (long-term) to 5 (immediate). Long-term referred to items that should be addressed within 10 years and immediate referred to items that should be addressed within 1 year. These data were analyzed by calculating the mean and the interquartile range (IQR; i.e., variance) for each item, which were then used in the third and final round of data collection.

 

     Round three. The resulting analysis from round two was used to create a personalized survey for each of the expert respondents. Each expert received a form that gave the group mean and IQR for each action step item on the survey. This final step prompted the experts to reconsider their original answers in light of the average and variability of their expert peers’ responses. This stage of the Delphi method is intended to move experts towards consensus, while avoiding group pressures that might occur in a face-to-face format. The results of this round were once again analyzed to determine the mean and IQR.

 

Results

 

This study yielded two types of results. First, unranked qualitative categories and themes emerged based on expert opinions about the most pressing career development issues that traditionally marginalized populations face as a result of the current economic crisis. Second, ranked qualitative categories and themes were developed based on experts’ suggestions for action steps to alleviate those career development issues.

 

Questions 1 & 2 – Career Development Challenges

Based on the authors’ qualitative analysis of questions 1 and 2, the responses to both questions fell into one of five themes: Systemic—General, Systemic—Population-Specific, Systemic Impact on the Individual, Individual—General or Individual—Population-Specific. The one exception to this pattern is that no data from question 2 fell into the Individual—Population-Specific theme. These themes and associated categories are detailed in the Appendix. The Systemic—General theme was characterized by career development issues that are embedded in systemic structures and dynamics. The Systemic—Population-Specific theme included categories that were systemic in nature, but referred to a particular population or group. The Systemic Impact on the Individual theme represented categories that detailed the effects that systemic dynamics have on individuals. The Individual—General theme contained categories that described career development challenges that individuals from all marginalized populations face. The Individual—Population-Specific theme was characterized by career development challenges that particular groups or populations face. While we could give significant time and space to analyzing these themes, the purpose of this study is primarily to inform possible action steps. As such, these results are provided in summary form (see Appendix) as context for the action steps that the experts suggested. Specifically, the reader may use them to evaluate the viewpoints, mind frames and knowledge sets of the participants who recommended these actions.

 

Question 3 – Action Steps

The authors’ qualitative analysis of question 3 yielded four action step themes: Practice, Training, Theory & Research and Advocacy. There were a total of 18 categories across all of these themes, which we transformed into items to create a survey for experts. As detailed in the Methods section, this survey was sent out over two rounds of data collection to determine experts’ collective rating of these items and to attempt to create a consensus among these experts. In addition to the ranked items, experts also ranked the relative importance of the four themes (Practice, Training, Theory & Research and Advocacy) that emerged from the authors’ qualitative analysis of question 3. The resulting list, ranked by importance in terms of time-to-action on a scale of 1 (long-term, considered less urgent) to 5 (immediate, considered more urgent), is presented in Table 1. This table also includes averages and variations of participants’ responses from both rounds of data collection. Beyond the relative importance that experts placed on these items, some interesting patterns should be noted about the final rankings. Six of the top 11 items were Practice items, which is consistent with the top ranking of the Practice category overall (see Table 2). Training-related actions were ranked first and second on the list, which suggests the high importance of training future career counselors about the plight of traditionally marginalized populations in the context of the current economic climate. While not prevalent at the top of the list, the highest ranked Advocacy item suggested that the career development profession take an inward look at its history in service of informing future actions. As one expert stated, “I often think that paying attention to the roots of the career counseling profession in terms of the social reform movements of the last century would help the current field find its passion and mission for advocacy.” Theory & Research items also were not prevalent at the top of the list. Interestingly, though, the highest ranked item of this category was not about a particular theory, but rather was a suggestion to expand all theories to include traditionally marginalized populations’ lived experiences. Finally, the lowest ranked item on the list had a mean of 3.45. Given the scale (1 [long-term] to 5 [immediate]), experts believed that all 18 of the items should be addressed at some point by the career counselors and counselor educators.

 

 

Table 1

Ranked Action Steps

 

 

Action Items

Theme

Round 2

Round 3

M

IQR

Rank

M

IQR

Final Rank

Increase knowledge, awareness and counseling skills in regard to contextual and cultural factors’ influence on the career development of traditionally marginalized populations.

Training

4.82

0

1

4.91

0

1

Career counseling and programming should be culturally and contextually relevant to various traditionally marginalized populations (e.g., involving networking, mentor development, career knowledge and experiential learning) and should be developed in partnership with these populations when possible.

Practice

4.73

0

2

4.73

0

2a

Increase knowledge of economic systems and their effect on clients’ career development.

Training

4.73

0

2

4.73

0

2a

On college/university campuses, provide career services to marginalized students and alumni by collaborating with student and alumni organizations.

Practice

4.64

1

4

4.64

1

4

Expand the vision of theory and research in the field of career development to include those who have been typically left out of the career development narrative.

Theory & Research

4.36

1

5

4.55

1

5a

Advocate for the career development field to reengage with its roots in social justice through practice, training, research and theory.

Advocacy

4.36

1

5

4.55

1

5a

Career counseling and programming should be focused on increasing self-efficacy, resilience, and client strengths, and building skill sets to overcome systemic barriers (e.g. racism, sexism, educational access).

Practice

4.18

2

10

4.45

1

7

New and effective interventions should be developed in order to increase critical consciousness and skill development among marginalized clients.

Theory & Research

4.27

1

7

4.36

1

8

Increase clients’ knowledge of, and reframe beliefs about, various career paths and fields.

Practice

4.27

2

7

4.27

2

9a

Career development professionals from marginalized groups should be represented in career services organizations.

Practice

4.27

2

7

4.27

1

9a

Become knowledgeable about resources used to address systemic barriers (e.g., financial assistance, legal rights), as well as developing multilingual methods for communicating these resources to clients (e.g. having Spanish language materials for ESL clients).

Practice

4.18

2

10

4.18

1

11

Advocate for increased access to, and support for, educational opportunities for traditionally marginalized populations.

Advocacy

4.00

2

12

4.09

2

12

Advocate for legislation and public funding that addresses unfair structures and practices related to the career development of traditionally marginalized populations, and do so collaboratively with such populations when possible.

Advocacy

3.91

2

13

4.00

2

13

Advocate in general at the national and community level for the importance of work in the lives of all people.

Advocacy

3.73

3

14

3.82

3

14

Increase knowledge of legal regulations and protections that apply to traditionally marginalized populations.

Training

3.64

1

16

3.73

1

15a

Develop new delivery models in order to make up for a shortage of career development professionals.

Theory & Research

3.73

1

14

3.73

1

15a

Advocate that employers increase awareness (e.g. the value of marginalized workers), implement training (e.g. challenging occupational stereotypes and implicit biases), and develop policies that increase access and equity for traditionally marginalized populations.

Advocacy

3.45

2

17

3.55

2

17

Reestablish and create more programs for career counselors throughout the country; further, these programs should be designed to train future professionals to meet the unique needs of traditionally marginalized populations, particularly in relation to the local contexts of the clients being served by program graduates.

Training

3.36

3

18

3.45

3

18

aItem has an equivalent mean score with another item, and therefore is held equivalent in the final ranking.

 

 

Table 2

 

General Theme Ranking

 

Themes

Round 2

Round 3

M

IQR

Rank

M

IQR

Final Rank

Practice

4.82

0

1

4.82

0

1

Training

4.64

1

2

4.64

1

2

Advocacy

4.00

2

3

4.00

2

3

Theory & Research

3.64

2

4

3.64

2

4

 

 

Discussion

 

The first discussion point surrounds the experts’ view on the career development challenges that traditionally marginalized populations face, both in general and in the context of the economic crisis. Experts expressed the opinion that the career development challenges that traditionally marginalized populations face occur at both individual and systemic levels. Furthermore, they suggested that there are issues relevant across all marginalized populations, as well as issues unique to particular populations. When considering these findings in tandem with the experts’ broad range of research/practical experience working with diverse populations, one may assume that the action steps the experts proposed are based on wide-reaching and comprehensive understandings of the career development of marginalized populations. Furthermore, these findings align with professional understandings of career-related cultural competence (NCDA, 2009a, 2009b) and the systemic nature of social justice and social inequity issues (Lewis, Arnold, House, & Toporek, 2002).

 

In order to provide context for interpreting experts’ suggestions for action, it may be helpful to reflect on how they viewed the nature of the current economic crisis in terms of the career development of traditionally marginalized populations. All of the participants believed that the current economy has exacerbated the challenges that this population faced before the crisis began. One expert reflected as follows:

The current economic crisis has made each of these issues [that were present before the crisis] more pronounced. Resources within education systems are stretched thinner. Support programs are triaged. Teachers are dealing with larger class sizes and fewer possibilities for connected interactions with students. Parents are stressed and anxious; many work longer hours and thus are home supervising less and have little time to advocate for their children’s educational needs. Others face the health and mental health consequences of unemployment and are less able to support their children emotionally and intellectually, as well as financially.

 

In addition, some experts believed that the economic crisis also has resulted in unique challenges for marginalized populations that were not necessarily present before the crisis began. For example, one expert stated the following:

The realities of constrained budgets are juxtaposed with efforts to use the current situation to carry out anti-immigrant agendas in the name of preserving quality and, more outrageous, “preserving unity” (I refer to Arizona’s efforts to ban Chicano and Latino studies because they are “separatist” and “foment hate”).

 

Another expert suggested the following: “There is increased discrimination against all marginalized populations, especially those individuals of color and older workers … Scarcity of [employment] opportunity breeds hatred, blame, resentment, distrust.”

 

Given the apparent credibility of these experts’ opinions, as well as their acknowledgement of general and unique features of this economic climate, the authors now turn to their opinions about action steps. Upon reviewing this list, it seems that many of these items would be relevant both before and after the economic crisis, while others may have a unique purpose within the crisis. For example, the top ranked item (“increase knowledge, awareness and counseling skills in regard to contextual and cultural factors’ influence on the career development of traditionally marginalized populations”) might be considered best practice based on common training standards (Council for Accreditation of Counseling and Related Educational Programs [CACREP], 2009; NCDA, 2009a, 2009b) at any time; while one of the items tied for second (“increase knowledge of economic systems and their effect on clients’ career development”) might be considered a suggestion specific to the current economic crisis. As one expert asserted, “Career professionals need to be trained in macroeconomics and global business so they understand trends and can adequately train/inform their clients throughout the course of their career development.” This call for an understanding of economics is certainly not new in the career development literature (Blustein, 2006), but is not present in training standards for counselors (CACREP, 2009) or career counselors (NCDA, 2009a, 2009b).

 

In terms of the ranking of the general categories, it is of interest that Theory & Research was ranked lowest of the general categories. While this is speculation, the experts in this study may have believed that current theory could be expanded to include the plight of marginalized populations (the highest ranked item in this category indicated as much), and that efforts would be more appropriately focused on using current theory to better train career counselors and serve clients. For example, Social Cognitive Career Theory certainly is “flexible” enough to address this topic through the concepts of contextual affordances and personal inputs (Lent et al., 2000), and a large body of existing research does just that. So it seems that experts are more focused on putting research and theory into practice than on developing new theories and findings.

 

Suggestions for Action

 

The remaining question is how this list can best be used to take action. In a general sense, this question might be better framed in terms of professional and organizational strategic planning. Given the purview of one’s career counseling practice or educational influence, how might this list aid in strategically choosing actions that can support the career development of traditionally marginalized populations? For example, career counseling centers in higher education settings might consider the Practice and Training items the most relevant and accessible items from this list. Private practice counselors working in geographic areas where English is not the most common language might act on the item suggesting that it is important to have multilingual methods for communicating these resources to clients (e.g., having Spanish language materials for English as a Second Language clients). Specifically, one expert suggested that those in private practice should “develop a library of Spanish language resources, websites, etc. relevant to educational and vocational development, options, etc.” Board members of organizations such as the NCDA might view this entire list as a model for strategically addressing the needs of traditionally marginalized populations by deploying its resources and networks to correspond with the ranking of the four thematic categories (Practice, Training, Theory & Research and Advocacy).

 

While this list can be used to generate actions unique to organizations and practice areas, it may also be helpful to return to some specific suggestions that experts made within these 18 categories. For example, in regard to the top ranked item (“increase knowledge, awareness and counseling skills in regard to the influence of contextual and cultural factors on the career development of traditionally marginalized populations”), one expert suggested the following:

More education and professional development for career counselors and practitioners is also useful, especially dissemination of research and practice implications related to the specific populations. For example, many counselors or others in the field know little about the career or work issues of transgender people (especially in the context of more competition for fewer jobs, as well as increased competition once hired), and would be better able to serve and advocate for them if they themselves were more informed.

 

In regard to one of the items tied for second place (“career counseling and programming should be culturally and contextually relevant to various traditionally marginalized populations [e.g., involving networking, mentor development, career knowledge and experiential learning] and should be developed in partnership with these populations when possible”), one expert said the following:

 

At the community level, counselors may be involved in public education—in facilitating communities in identifying needs and accessing resources that may be used by the whole community, including but not limited to facilitating a forum for the voices of communities to reach policy makers as well as influence services, programs and grants.

 

In relation to the Training item addressing the legal rights of marginalized groups (“increase knowledge of legal regulations and protections that apply to traditionally marginalized populations”), one participant focused on training for both counselors and employers:

 

Career counselors need to be well educated about the regulations governing people in these groups and the kinds of protections the laws offer. Employers definitely need to be better educated about the laws as well as provided with examples of how international or disabled candidates are valued employees.

 

This quote also refers to another action item calling for advocacy in relation to educating employers about the value of marginalized populations.

 

In any case, this list should be interpreted in light of how any one individual or organization is able to address the population(s) being served. Each professional and organization has a unique array of opportunities, social networks, skill sets and constraints. Given that all items on this list were ranked to reflect relatively high importance, there is no “wrong” item from this list on which to act. Rather, by working together across contexts and organizations, it may be possible for counselors to enact all of these items by using their unique resources and talents.

 

Limitations of This Study

 

This study has several limitations. First, by asking career development experts instead of directly asking marginalized populations, this study is skewed toward expert-based models of understanding and their collective assumptions. This may exclude important nuances for particular populations. Second, the majority of the experts identified as White and female, which may bias the results of this study due to factors of personal identity. Finally, the majority of the experts worked and focused their research primarily in urban contexts, and most of them worked in the Northeast. This factor may bias the results in terms of geographic region and context due to unique family or social norms.

 

Areas for Future Research

 

Areas for future research can be found in the Theory & Research action items suggested in this study. First, experts recommended “expand[ing] the vision of theory and research in the field of career development to include those who have been typically left out of the career development narrative.” This suggestion is an echo of previous authors’ assertions that career development theories are biased toward more privileged populations (Gysbers, Heppner, & Johnston, 2003). Models such as Blustein’s (2006) or Byars-Winston and Fouad’s (2006) might be considered efforts on this front, and researching such models is one possible method of acting on this suggestion. These models call for career counselors to place in the fore issues of context and culture, rather than considering culture an afterthought to traditional career counseling methods.

 

     Second, experts suggested that “new and effective interventions should be developed in order to increase critical consciousness and skill development among marginalized clients.” Increasing critical consciousness is a particular suggestion that invokes the need to raise clients’ awareness of their sociopolitical position in society (Freire, 1970; Martín-Baró, 1991, 1994), and therefore is a call to develop interventions which attend to clients’ lived experiences of marginalization and discrimination. Research methods such as participatory action research (PAR; Creswell & Plano Clark, 2007; Kidd & Kral, 2005) may be particularly well-suited for such efforts, given this method’s combination of intervention and action in collaboration with clients. PAR is different from traditional research in that research participants take part in developing research questions, collecting data, analyzing data and using the results to make substantive changes in their context. For example, in a community where African American unemployment is very high (Levine, 2012), career counselors or researchers could pursue such individuals in a practice of investigation that engages them in the research process. Such a study might begin by facilitating a discussion around a question such as, “What questions should we be asking to figure out how to improve your chances for employability in this community?” A researcher might form concrete research questions to shape the study, but community members would drive the focus. All those involved would then collect data, analyze it and see what could be done with the answers to effect change.

 

Finally, experts suggested that “new delivery models will need to be developed in order to make up for a shortage of career development professionals.” This is a very pragmatic suggestion that may be necessary to fulfill the needs of clients in both this and any future economic crises. As such, researchers, scholars and professional counseling organizations should consider methods for collaboration in service of meeting this call. Although there has been recent collaboration in the counseling profession on this front (Hansen, 2000), there remains much work to be done. In addition to collecting experts’ suggestions, further research should be carried out that captures the voices and experiences of traditionally marginalized populations. Although asking experts about such topics provided an efficient and systematic method of inquiry within a fluid and changing context, future researchers should collect data directly from these populations.

 

 

 

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Appendix

 

Career Development Challenges Faced by Marginalized Populations

 

Theme: Systemic—General

Generalized challenges

  • Systematic discrimination and stereotyping occur in terms of issues such as (but not limited to) education, training, hiring, promotion and compensation, some of which are more pronounced in certain career fields and/or geographic areas.
  • Marginalized populations experience lack of, and barriers to, support and access for completing educational goals, obtaining quality healthcare and achieving career goals.
  • Economic challenges, including meeting one’s basic needs, are exacerbated by systemic discrimination and the growing gap between haves and have-nots.

 

Challenges specific to the economic crisis

  • Traditionally marginalized populations tend to be employed in situations with poor job security, pay and benefits; be at higher risk for layoffs; and have insufficient supports to deal effectively with losing work.
  • Amplified discriminatory hiring, promotion and compensation practices may occur due to scarce resources and increased competitiveness in the job market.
  • Public funding and policy do not effectively address the career development problems that traditionally marginalized populations are facing in this current economic climate.
  • Overall, the economic crisis has further limited access to education and employment for traditionally marginalized populations, increased the gap between the haves and have-nots, and increased the number of people experiencing economic hardship.

 

Theme: Systemic—Population-Specific

Generalized challenges

  • Women face sexism and workplace patriarchy in regard to pay, promotion, family decisions, relational approaches to working and challenges related to other intersecting identities (e.g., race, sexual orientation).
  • LGBTQ populations experience geographic discrimination, consider when to “come out” and navigate hostile work environments.
  • Latina/o adolescents and young adults experience educational inequity, barriers to accessing higher education (particularly for undocumented individuals) and fewer career development opportunities in general.
  • Immigrant refugees face language proficiency challenges, lack of professional networks and inadequate career development support.
  • Low-income, first-generation college students lack access to financial resources, professional networks, mentors and an understanding of available career development resources; additionally, these students may receive poor financial aid counseling and subsequently enter into unnecessary debt.
  • International students often face foreign cultural norms, pressure from family and potential employers’ insufficient knowledge about their employability.
  • Individuals with disabilities, particularly hidden disabilities such as mental illness, may encounter problems related to discrimination, disclosing their conditions and articulating strengths.
  • Individuals from a low-socioeconomic status background may face significant challenges including a lack of housing, childcare, financial security and adequate educational preparation.
  • College students of nontraditional ages face discrimination, particularly when there are gaps in employment or significant career field changes involved.

 

     Challenges specific to the economic crisis

  • Immigrants face increased difficulties in finding work, particularly in places where immigrant employment legislation has been reenforced or newly created during the economic crisis.
  • Due to increased competitiveness, there is increased discrimination for people of color, older workers, those with nontraditional sexual identities, and those with disabilities.
  • Unemployment rates in the current crisis are significantly higher for African Americans and Latinos in comparison to Whites.

 

Theme: Systemic Impact on the Individual

Generalized challenges

  • Facing significant career development barriers may lead to despair and lowered expectations for the future.
  • Conflicts between an individual’s culture of origin and work culture may lead to internal conflicts, including feelings of selling out.
  • Being marginalized results in negative thinking, which becomes embedded in one’s self-concept and decision-making processes.

 

Challenges specific to the economic crisis

  • Scarcity of opportunity fosters negative mindsets and beliefs among and about these populations (e.g., hatred, blame, resentment, distrust) and makes the process of finding work more difficult.

 

Theme: Individual—General

Generalized challenges

  • Lowered self-esteem, self-efficacy and outcome expectations in traditionally marginalized populations can create significant problems for career development.
  • These populations tend to have reduced knowledge and perception of possible career/occupational pathways.

 

Challenges specific to the economic crisis

  • Marginalized populations are more afraid to change jobs or transition their careers in this economic climate.
  • Feelings of disempowerment and loss of identity in an increasingly impersonal climate, as well as a lack of creativity in conceptualizing possible career options, have a negative effect on individuals’ ability to pursue, secure and maintain work.

 

Theme: Individual—Population-Specific

     Generalized challenges

  • Individuals with disabilities may have lower self-efficacy, be overly dependent on others, have unrealistic expectations and be wary of disclosing disability despite possible benefits.
  • Immigrant refugees may have different notions of time and professionalism, lack important skill sets, maintain career goals that are incompatible with the U.S. job market and be more likely to take lengthy trips back to their home country that interfere with job success.
  • Individuals over 30 may lack adequate understanding of technological career development resources.

 

     Challenges specific to the economic crisis

N/A

 

 

 

 

 

Kevin A. Tate, NCC, is an Assistant Professor at Marquette University. Kathleen M. Fallon, NCC, is an Assistant Professor at the College at Brockport, SUNY. Elaine J. Casquarelli, NCC, is a doctoral student at the University of Rochester. Laura Reid Marks is a doctoral student at Purdue University. The authors would like to acknowledge the support of the National Career Development Association Leadership Academy Program for this study. Correspondence can be addressed to Kevin A. Tate, P.O. Box 1881, Milwaukee, WI 53110, kevin.a.tate@gmail.com.

 

Animating Research with Counseling Values: A Training Model to Address the Research-to-Practice Gap

Kristi A. Lee, John A. Dewell, Courtney M. Holmes

The persistent research-to-practice gap poses a problem for counselor education. The gap may be caused by conflicts between the humanistic values that guide much of counseling and the values that guide research training. In this article, the authors address historical concerns regarding research training for students and the conducting of research by faculty, and report on an effective research education model animated with values that guide clinical, supervisory and pedagogical identities within counselor education. 

Keywords: research-to-practice gap, research training, counselor education, research education, master’s-doctoral collaborative research group

 

Research is a fundamental part of counseling and counselor education (Huber & Savage, 2009). The structure of the scientist-practitioner model embraced by counseling and other social science fields endeavors to create a useful dialogue between research producers and research consumers that leads to effective evidence-based practice (Lambie & Vaccaro, 2011). Unfortunately, there is evidence to suggest that this dialogue is not actually occurring (Murray, 2009). The breakdown in productive dialogue has roots both in the types of research being produced and in practitioners’ ability to utilize published research (Bangert & Baumberger, 2005; Murray, 2009). This disconnect has resulted in rising concern about the utility and efficacy of research conducted within counselor education for those in practice. Termed the research-to-practice gap, it is a conspicuous problem for the field of counseling at a time when demand for a research-informed evidence base to guide clinical practice is increasing (Moran, 2011).

Furthermore, research in counseling seems disconnected from the essential values that have guided the field (Sperry, 2009). This may be due to a fundamental divide between the values that shape counseling and those that shape research. Mariage, Paxton-Buursma, and Bouck (2004) have suggested that using values as a lens to approach research and practice will serve to “animate” (p. 534) these processes in new ways. Animating both the content and the process of research with counseling values may produce results that are more meaningful to both counselor educators and counseling practitioners. Ideally, the result will be coherent and systemic research designed to solve today’s complex problems.

The research-to-practice gap is acknowledged as a problem throughout the helping professions (Vanderlinde & van Braak, 2010). In counselor education, the gap appears to be amplified by the tenuous nature of the relationship that both practitioners and academics have with research. For practitioners, research is often seen as irrelevant to day-to-day practice and incapable of addressing the complexities of real-world work (Murray, 2009). This perspective is reflected in the conclusion of a methodological review of research articles published in the Journal of Counseling & Development (JCD) between 1990 and 2001, which states that “many ACA [American Counseling Association] members will most likely find it difficult to comprehend and evaluate the usefulness of much of the research published by JCD” (Bangert & Baumberger, 2005, p. 486). Murray (2009) has concluded that most practitioners view research and practice as two entirely unrelated arenas.

 

For counselor educators, the relationship with research also appears tenuous. Faculty members are charged with two primary tasks relating to research: (1) training practitioners who are capable of utilizing research, and (2) contributing to the counseling knowledge base through publishing original research. The effectiveness and productivity of counselor educators with both of these tasks is in question. A recent study highlighted that faculty do not appear to consistently demonstrate productive engagement with their own research. From 2004–2009, almost 50% (47.9%) of faculty in programs accredited by the Council for Accreditation of Counseling and Related Educational Programs (CACREP) published two or fewer articles in refereed journals, and almost 20% (18.5%) published none (Lambie, Ascher, Sivo, & Hays, 2014). The relationship that both counseling practitioners and counselor educators have with research appears to be unproductive. Given the current climate of increasing need for mental health care and dwindling resources, the research-to-practice gap must be addressed. A critical examination of the way research is woven into both the professional identity of counselor educators and counselors as well as the counselor-training environment is warranted.

 

Research and Academia

 

Research in counselor education is often conducted within academia where, historically, the dominant discourse values positivistic ways of knowing and prioritizes measurable academic products (McLeod & Machin, 1998; Moran, 2011). Central to this discourse is the perspective that value-neutral researchers can acquire knowledge through reducing complex human experiences to isolated variables that are discrete and measurable. Additionally, the last several decades have seen an intentional shift in academia away from emphasizing quality teaching and research toward basing tenure and promotion on the quantity of refereed articles published (Lambie et al., 2014). This shift is undergirded by administrators’ view that measurable academic products are necessary to enhance the field’s reputation, and as a result, the “publish or perish” mentality has become commonplace (McGrail, Rickard, & Jones, 2006). Working within this framework appears to position many counselor educators’ research selves in direct conflict with the values that have historically supported counseling, supervisory and pedagogical orientations.

 

Research and Counselor Educator Identity

The field of counseling has historically been a practitioner-oriented field focusing on “individuality and human potential” instead of reducing “clients to pathological entities” (Hansen, 2005, p. 406). As a result, training programs are primarily concerned with preparing counselors for practical work. In contrast, other fields stress positivistic research that relies upon reductionist discourses, controlled conditions and ways of knowing that are removed from the complexity of life (Mariage, Paxton-Buursma, & Bouck, 2004). This positivistic perspective is often seen as limited in its practical utility and often inherently alienates those in practice (Vanderlinde & van Braak, 2010). Indeed, according to Murray (2009), many practicing counselors view research in counseling and the practice of counseling as separate and unrelated areas. As counselors, counselor educators are likely to struggle with integrating their rich and complex clinical experiences with a way of knowing that prioritizes positivistic and reductionist discourses.

Working within a positivistic framework can pose problems for counselor educators serving as supervisors. For clinical supervisors, responding to the needs of those in practice and facilitating student counselor development are of central importance. Counselor educators and supervisors are called to help students learn evidence-based best practices detailed in research publications (Wester, 2007). However, according to Bangert and Baumberger (2005), research that increasingly values complex methodologies and statistical analyses is not likely to be easily understood by those in practice, thus rendering a majority of research largely unusable to practitioners. Counselor educators who supervise may find it difficult to reconcile how their research, which is required for tenure, does not appear to meet the needs of practicing counselors and students they supervise.

A positivistic framework also can conflict with counselor educators’ pedagogical perspectives. This is particularly true for those who emphasize social justice, advocacy or multicultural approaches, as positivistic approaches tend to create and reinforce a rigid hierarchy between those who produce knowledge and those who consume it. For example, conducting or relating research that an educator knows might be incomprehensible to practitioners could be seen as an endorsement of practitioners’ role as passive consumers of knowledge. This construction of producers and consumers of research may promote traditional models that fail to consider “broader social contexts, particularly where social injustices occur” (Brubaker, Puig, Reese, & Young, 2010, p. 89). Because the explicit aim of the counseling field is to incorporate pedagogies that reflect social justice and multicultural perspectives (CACREP, 2009), counselor educators may find their pedagogies and research expectations in conflict. This conflict has important implications for the research-to-practice gap, as it reifies rigid roles of knowledge producers and knowledge consumers, and impedes the dialogic process needed to successfully translate valuable research from academia to practitioners’ work in the field.

The conflict between the research environment and the values and identity of counselor educators seems to be a substantial barrier to improving the field’s engagement with research. With this in mind, the extreme variability in the quantity and quality of research being produced makes sense (Lambie et al., 2014; Paradise & Dufrene, 2010). In fact, the current research-training environment may force counselor educators to choose between a research identity and client/student-focused identity. Those attempting to fully embrace both identities may experience Bateson’s classic double bind situation that leads to untenable and fragmented identities (Bateson, Jackson, Haley, & Weakland, 1956).

 

The Research-to-Practice Gap and Counselor Training

For many practitioners, the only engagement they have with statistics or research design occurs in mandated courses taken during graduate training. While the courses are required to cover basic research education (CACREP, 2009), time and practical limitations make it unlikely that students will emerge prepared to effectively utilize published research (Bangert & Baumberger, 2005). This situation all but ensures that students will enter the field unable to engage in a productive dialogue with researchers or produce their own research, a disconcerting fact for those concerned by the lack of evidence-based practice in the field.

 

Research and statistics courses also generally occupy an inconspicuous role within counselor education programs. If these topics are taught by noncounseling faculty, it may implicitly communicate to students that research and statistics are not within the scope of the counselor identity. At best, students learn to engage with research in a language that is separate from their emerging clinical selves. More often they find the language of research incomprehensible to their clinical selves. In either situation, students’ counselor identities have a gap between research and practice at their inception (Reisetter et al., 2004).

 

Counselor educators may feel unprepared to teach classes in research and statistics, which may be due to the education they received in graduate school. The method by which doctoral students prepare to become counselor educators appears to contribute to the research-to-practice gap. Unlike master’s-level students, many doctoral students engage with faculty on research, hopefully benefitting from a productive mentoring relationship that is crucial for future scholarly productivity (Paradise & Dufrene, 2010). Unfortunately, emphasis is seldom placed on training doctoral students to supervise research. The research-training environment equates knowledge and skill in research with the ability to supervise others to conduct effective research. This process is akin to training students as clinicians and assuming that they are prepared to provide clinical supervision for others. Wester and Borders (2011) state that “the counseling profession has competencies for many other aspects of counseling” (p. 1), including supervision, but lacks these for research. Having a skill set in counseling practice does not automatically qualify one to supervise others in practice; this also is true for research and research supervision. This failure to prepare doctoral students in the skills of supervising research is an unfortunate missed educational opportunity that contributes to the maintenance of the research-to-practice gap.

With the limited content, knowledge and skills and fragmented identities in counselor training programs, the research-to-practice gap appears to naturally emerge from the research-training environment. Within this environment, a best-case scenario is for individual researchers to develop sufficient skills to produce high-quality research and hope that this research will trickle down to those in practice. Unfortunately, even in this best-case scenario there is reason to assume that the research-to-practice gap will persist. The field of counselor education has been called upon to improve the quality and quantity of published research, particularly research that practitioners can easily utilize (Murray, 2009). We, the authors, suggest that animating the research process with counseling-related values may serve to reduce the gap between research and practice.

 

Addressing the Research-to-Practice Gap

The literature has attempted to address the research-to-practice gap in several ways. Suggested interventions have focused on both practical means of addressing the gap and ways to shift the epistemological foundations of research in counselor education. Both of these directions seek to reduce the gap and unify research and practice professional identities. One notable practical suggestion in the literature involves increasing practitioner collaboration in research (Horsfall, Cleary, & Hunt, 2011). Building partnerships with community stakeholders has been identified as the most effective way to ensure that research is relevant and timely for counseling practitioners (Becker, Stice, Shaw, & Woda, 2009). Engaging stakeholders involves fostering relationships and useful dialogues between those in academia and those in practice, thus challenging the current construction of the relationship that limits the role of practitioners to passive consumers of research conducted by those in academia. In order to develop these relationships, counselor educators have been challenged to engage in a collaborative research process that builds relationships, addresses the felt needs of those in practice and disseminates research in a manner translatable to those in practice (Murray, 2009).

 

Solutions that build upon the strengths of the counseling field in developing relationships and working collaboratively toward felt needs are congruent with the values that undergird the roles of clinician, supervisor and educator. Unfortunately, such solutions also require a significant investment of time and energy on the part of the researcher—a notable problem in the publish or perish world. These practical suggestions also do not address the continued development of both researchers and practitioners who lack a congruent professional identity.

 

In addition to practical suggestions, the literature has proposed a shift toward post-positivistic epistemologies. Levers et al. (2008) suggested that qualitative inquiries are of particular utility for the counseling field, as they allow researchers to engage about lived experiences and do not unnecessarily reduce complex human experience to unrecognizable parts. Post-positivistic approaches have been suggested to be more consistent with the values of the counseling field and, as a result, more easily digestible by those in practice (Moran, 2011; Rennie, 1994).

 

While post-positivistic paradigms may provide an engagement in research that is more congruent with counseling identity and values, quantitative data is still more highly valued and expected by many universities. Counselor training does not always emphasize training in qualitative methods, making consistent production of quality qualitative research difficult for academics and practitioners alike. The utility of qualitative methodologies may therefore be limited in much the same way as quantitative research is limited. Without research as a congruent part of the professional identities of both practitioners and counselor educators, the research-to-practice gap will continue.

 

One potential remedy for cultivating this post-positivistic identity is to provide students with opportunities to engage in practical research experiences and to pursue their own research interests while in counseling training (Murray, 2009). Practical engagement in research can help students to develop and integrate research as one strand of the overall professional counselor identity (Sexton, 2000). This will prime a relationship in which students graduate ready to benefit from creating and collaborating on research.

 

Changing the counseling field’s engagement with research is necessary if the field is to reduce the research-to-practice gap. Currently, counselor education’s relationship with research appears to be unsettled, leaving the field with a fractured identity. This fractured identity is evident both in the lingering research-to-practice gap and in the way counselors engage with research in training programs. The field of counselor education must find a way to engage both academics and practitioners in research in a way that provides a unified and credible professional identity. The authors suggest that counselor educators need not look far for the solution to this problem. The field must act on counseling values, embrace research as an important component of counselor identity and create a coherent narrative around research. Animating research in counselor education with counseling values is warranted (Mariage et al., 2004). We, the authors, carried out a model that sought to create a new and effective method for engaging in research within counseling and counselor education. Known as the Master’s–Doctoral Collaborative Research Group (MDCRG), this model may offer one avenue for changing the field’s engagement with research.

 

Overview of the MDCRG

For many students, the current graduate research–training environment does not provide a sufficient structure to develop the skills and identity necessary for a productive engagement with research. This is particularly unfortunate, as the experience of these authors has shown that master’s-level students are eager for opportunities to develop their research skills and to pursue topics of interest to them. This eagerness communicates an unmet need in counselor training; however, there appear to be few opportunities for master’s-level students to participate in research in meaningful ways and develop this core component of their professional identity (Owenz & Hall, 2011). By providing a structured experience animated with the values of the counseling field, counselor educators can actively change the current paradigm of research training.

 

Animating Research with Counseling Values

The research process may be expanded and enhanced through the infusion of values that guide clinical, pedagogical and supervisory practices. The authors suggest that training future practitioners in a research model that is congruent with counselor professional identity may allow for increased research engagement. Developing new approaches and ideas about effective research training is necessary. While many foundational values undergird counselor education (Eaves, Erford, & Fallon, 2010; Gladding, 2013; Hackney & Cormier, 2013), four are particularly relevant for a research context. These values include the power of relationships (Sheperis & Ellis, 2010), empowerment (Eaves et al., 2010), a developmental perspective (Gladding, 2013; Hackney & Cormier, 2013), and experiential education (CACREP, 2009).

The power of relationships. The establishment of a collaborative, supportive relationship between participants is central to the success of counseling and counselor supervision (Blocher, 1983; Sheperis & Ellis, 2010). Green and Herget stated that the quality of the therapeutic alliance is one of the “most powerful predictors of client outcome” (as cited in Seligman & Reichenberg, 2010, p. 9) in counseling. Additionally, characteristics of the supervisory relationship, such as support and encouragement, contribute to the success of clinical supervision (Leddick & Dye, 1987). Research is often conducted in the isolated academic world and disseminated to a small group. This traditional construction ignores the power of relationships in creating successful outcomes and connections in the research process. Infusing relationships into the processes of research and research supervision is a central goal of the MDCRG.

 

Empowerment. Eaves et al. (2010) identified empowerment as a central element of counseling philosophy, stating that the goal of promoting empowerment is to help clients “gain the confidence to navigate their future lives and problems” (p. 7). Empowering future counselors with the skills and abilities to address challenges in the practice of counseling is also critical. Congruent with this value, master’s-level student researchers can be empowered to find their research voices through full collaboration in each step of the research process. Students present different needs and desires for engaging in the experience. For example, some want to develop a deeper understanding of the research process, some want to explore specific topics through research, and others want to reduce perceived gaps in the knowledge base. In the MDCRG, the doctoral-level supervisors provide a space where group members can share their research needs and advocate for their ideas. The group collectively determines research topics, direction and products, with each member having an equal voice in the process. This structure seeks to empower students and strengthen student research identity and professional voices.

 

Developmental perspective. The use of developmental theory to conceptualize and promote growth has undergirded the field of counseling for many years (Gladding, 2013), and it has been heavily utilized to frame clinical supervision (Blocher, 1983). Broadly speaking, the developmental perspective rests on the assumption that the correct balance of support and challenge promotes individual growth. While the use of developmental theory in research supervision has not yet been documented in the current counseling literature, it is a useful model in the research context as well. Taking a developmental pedagogical stance throughout the process, MDCRG doctoral research supervisors utilize the skills of teaching, supporting and challenging students to promote growth in their research abilities. In order to accomplish this, research supervisors adjust the amount of environmental support and structure as group members develop their ability to engage in the research process.

 

Experiential education. Counselor training has historically utilized active, experiential pedagogical strategies (Hackney & Cormier, 2013). A central component of counselor education is the clinical field work that occurs during counseling practicum and internship experiences (CACREP, 2009). Employing a similar model of experiential education, the MDCRG is designed to offer both master’s and doctoral students opportunities to engage in a practical experience of conducting research and research supervision. Master’s-level researchers actively participate in each step of the research process, including generating research topics, conducting literature reviews, formulating research designs, collecting and analyzing data, and writing for publication. Further, doctoral students gain practical experience in supervising and supporting others’ research. This type of practical engagement has been suggested as a way to reduce the research-to-practice gap (Murray, 2009). Utilizing experiential pedagogical strategies in research training will create a unified approach across different components of counselor education.

The counseling values of relationship, empowerment, developmental perspective and experiential education animate the research process in the MDCRG. The resulting model provides a possible new avenue for more effective research training in counselor education. The context, structure, stages and outcomes of this model are described and discussed in the following section.

 

Context for the MDCRG

The MDCRG was conceptualized and put into place when the first author, a third-year doctoral candidate at the time, was approached independently by several master’s students expressing a desire to become involved in research. These students expressed interest in actively engaging in the research process in order to explore areas of interest in clinical practice. They were satisfied neither with the level of research training they had received in their graduate program, nor with the role of consumer of research that was implied in the research training.

The counselor education program that housed the MDCRG consisted of a CACREP-accredited master’s program in Community Counseling and School Counseling, and a CACREP-accredited doctoral program in Counselor Education and Supervision. Each program traditionally required 2 and 3 years, respectively, to complete. Within the counselor education program there was little precedence for the collaboration of faculty with master’s students on research, as doctoral students often filled these roles. Given the desire of these energetic and motivated master’s students to experience the research process firsthand, this situation constituted an unfortunate gap in the counselor training experience. Graduating without meaningful engagement in research would likely result in a continuation of the research-to-practice gap for these students.

 

Overall Structure of the Group

Membership in each MDCRG included three types of roles: (1) doctoral student research supervisors, (2) a faculty advisor and (3) master’s-level researchers. A third-year doctoral student served as the lead research supervisor and a second-year doctoral student partnered to supervise the group. This tiered leadership configuration created a developmental structure that prepared the less-advanced doctoral student with the skills needed to lead the next iteration of the MDCRG. Doctoral research supervisors recruited first- and second-year master’s students via e-mail, and received support from a faculty advisor. In this developmental structure, second-year master’s students mentored first-year students, and first-year students prepared to take on mentoring roles in the following academic year. Thus, the group was designed to be developmental and cyclical, so that over time all students continually advanced to greater levels of responsibility and skill. The MDCRG was an ongoing experience within the counselor education program, with each group working together for the duration of an academic year. The groups progressed through four stages, as described in the following section (summarized in Table 1).

 

Stage 1: Forming the group. The initial step in forming the MDCRG is the establishment of the leadership structure and support from program faculty. Once the research supervision leadership is established (two doctoral research supervisors and a faculty advisor), recruitment for master’s-level researchers begins. All current master’s students receive an e-mail describing the MDCRG as a fully collaborative and hands-on research experience and inviting the students to attend an information meeting. Potential participants learn that expectations for participation include attendance at weekly research meetings, as well as active contribution to research tasks including collection and analysis of data, writing and presenting. Groups typically have approximately nine members, including two doctoral research supervisors, a faculty advisor and six master’s-level researchers.

 

Once the membership in the group is established, the group begins its work. Consistent with a developmental model of supervision (Hunt, Butler, Noy, & Rosser, 1978), throughout stage 1, supervisors adopt an active role and provide high levels of structure and support. Initial sessions focus on establishing the structure for weekly meetings, identifying goals and forming working relationships among the group. Master’s-level researchers are encouraged to engage in the formation and direction of the group. In order to empower the master’s-level researchers, the research supervisors facilitate conversations that focus on what each member of the group wants to achieve and experience.

 

Research supervisors seek to model open communication by providing an atmosphere in which the group can productively discuss potential pitfalls in collaborative research. For example, in a group that the authors conducted, the group members examined the challenge of establishing order of authorship on presentations or publications when working in a group. The research supervisors shared personal experiences of how this can arise as an issue and presented various options for deciding authorship. Together the group conferred and selected a method for resolving this situation.

 

Stage 2: Research preparation. In this stage, groups select research topics, apply for IRB approval (if necessary), write research grants and submit conference presentation proposals. Again, in order to empower master’s-level researchers, all members of the group are invited to present topics of interest to the group for consideration. Research supervisors teach relevant research skills as needed, including how to turn a topic of interest into a researchable project with specific research questions and methodologies. The group discusses all potential research topics that members bring as possibilities. As a group, they select research topics, develop research questions and choose methodologies for conducting the research.

 

Once they have identified a specific project, group members elect to engage in various scholarly activities, including submitting research grant proposals and conference presentation proposals. For example, in the model the authors carried out, one group chose to research how CACREP-accredited programs engaged in program evaluations and used those evaluations to improve programs, while another group pursued its interest in training gaps in preparing students to work with Lesbian, Gay, Bisexual and Transgender (LGBT) clients. As needed, research supervisors teach master’s-level researchers about preparing grant and conference proposals. All group members are responsible for drafting portions of proposals. Finally, all of the group members edit compiled proposals and then submit them for consideration.

 

Stage 3: Active research. All members are fully engaged during this stage, in which data are collected and analyzed. Research supervisors coach master’s-level researchers on appropriate data collection procedures. Each member is responsible for segments of the data collection and analysis. When problems arise, group members work together to brainstorm solutions. At various points, members take the lead on pieces of the research process. For example, in one group, a master’s researcher who was particularly skilled in spreadsheet software created the spreadsheet used in data tracking and analysis. At times, members are not able to attend weekly meetings in person because of illness or travel, but attend these meetings remotely using technology such as instant messaging or video chatting. Throughout the process, doctoral supervisors take the opportunity to teach research concepts, processes or procedures as needed.

During this stage, groups prepare conference presentations that disseminate their research. Because most of the master’s researchers have never presented at a professional conference, doctoral supervisors share experiences of past conference presentations to order to teach master’s-level researchers how to put on a professional, well-prepared and engaging conference presentation. The researchers identify important pieces of preliminary results and decide how to structure the presentations. Each member is responsible for preparing and presenting pieces of the research during the presentation. In the group meetings before the conference, group members practice their presentation together. Presentations at professional conferences are often peak moments for the groups.

 

Stage 4: Writing and closure. As data collection and analysis end, groups prepare to disseminate the results of their research through writing. Again, doctoral supervisors teach master’s-level researchers the skills and process of scholarly writing. All members are responsible for drafting pieces of manuscripts. The group members discuss and edit drafts on a weekly basis. Once the groups have concluded their work, doctoral supervisors finalize manuscripts to unify the voices of various authors, and then submit them for review with appropriate publishing venues.

The close of the academic year also brings the end of the research group experience. Consistent with clinical values, the doctoral supervisors believe that an important element of any group is to reflect on the experience to provide opportunities for celebration and closure. At the conclusion of the experience, research supervisors facilitate group reflection, encouraging master’s-level researchers to consider and share what they learned about themselves, about research and about their roles as counselors. Closing celebratory dinners are held as final group sessions.

 

Table 1

MDCRG Timeline and Tasks by Stage

Stage Timeline Tasks
1: Forming September Select group leadership
Recruit master’s-level researchers
Set up group structure
2: Research Preparation October–November Select research topic
Apply for Institutional Review Board (IRB) approval
Apply for research grants
Apply for conference presentations
3: Active Research December–March Collect data
Analyze data
Conference presentation
4: Writing and Closure April–May Manuscript preparation
Reflection
Celebration and closure

 

 

 

Outcome and Evaluation

Each iteration of the MDCRG has been successful in both content and process. The groups produced scholarly work including the following: one published article in a professional, refereed journal; a CACREP-funded student research grant; three professional presentation sessions at a state-level counseling conference; implementation of a training program on working with LGBT clients in a multicultural course; a professional presentation at a regional counseling conference; and two articles published in a regional counseling newsletter. These accomplishments have exceeded the expectations of all involved. In addition, of the master’s-level researchers involved during the first 2 years, two researchers have now completed doctoral degrees in Counselor Education and Supervision, others are currently in doctoral programs, and others have advanced to clinical practice. All of the doctoral-level supervisors are now working as counselor educators in CACREP-accredited programs.

Beyond the scholarly accomplishments that the groups achieved, master’s-level researchers gained new skills, knowledge and perspectives about research. After two iterations of the group, doctoral research supervisors conducted an informal survey with which to assess the learning outcomes of the MDCRG experience for master’s-level researchers. Participants were asked to respond in writing to prompts on their experiences within the group. Questions included but were not limited to the following: (1) What was the experience of being in the MDCRG like for you?; (2) What were the most important things you learned about the research process while you were in the group?; and (3) Did your participation in the group change how you see your role as a counselor?

 

Responding to the informal survey of their experiences in the MDCRG, several master’s-level researchers reflected on how the group influenced their practical knowledge of research. They reported learning about the importance of maintaining focus on the research questions, the importance of persistence in finding peer-reviewed and current articles, and the importance of using a timeline to keep the research on track. One master’s-level researcher reflected, “I feel I have the necessary tools in order to research articles, write an article that is tailored to the journal/newsletter, and submit it to a newsletter and conference.”

One of the most valuable experiences that the master’s-level researchers reported was engaging in a collaborative research process with peers. Researchers stated that they learned “the value of one’s colleagues in the research process,” the value of “decision making as a group” and the value of “being able to collaboratively decide on a topic,” such as how to divide the work and how to decide authorship.

 

Master’s-level researchers also reported that participation in the MDCRG positively affected their academic program. They reported translating their learning from the MDCRG into academic classes. One student stated, “I bring the knowledge I gained to the classroom.” Another said that the group “enriched my academics,” while others expressed that it “highlighted the lack of research done at the master’s level in this program.” Having an opportunity to explore their own interests in the research process led several master’s-level researchers to take a more active role in their coursework. Additionally, the group gave researchers the opportunity to develop collaborative relationships with other students that they “otherwise would not have had.” Students reported benefitting from the cross-cohort connections and mentoring.

 

Master’s-level researchers also stated that they could clearly see a link between their experiences within the MDCRG and their counseling practice. One master’s-level researcher reflected that “the subject matter of the research enhanced my ability to be a more culturally competent counselor for LGBTQ individuals and made me a resource for colleagues that were not in the research group.” Another student stated that the group “solidified the importance of research in responsible, current practice.” A third stated that her experience highlighted the need for additional research and advocacy.

 

The final theme that the students mentioned when responding to the informal survey is encouraging in light of the research-to-practice gap. Participant responses reflected a deeper understanding of and appreciation for the role of research in counseling. One student said that “[my] understanding of the importance of conducting research motivates me to be involved and . . . engage in the research already being conducted at my agency of employment.” Other students suggested that their greatest growth came in understanding “how to communicate ideas and also how my ideas can be strengthened/further developed through collaboration.” The research-to-practice gap may be reduced through producing students who emerge from training programs viewing research as part of their professional identity.

 

Implications and Conclusion

 

The research-to-practice gap has been a persistent problem in counselor education that may be attributed to incongruence between how the research process has historically been constructed and the values central to counseling. This gap is reflected in the low rates of publication by counselor educators and in graduating counselors’ lack of readiness to engage in research (Bangert & Baumberger, 2005; Lambie et al., 2014). The call for evidence-based practices will likely continue to increase and will result in greater demand for all types of research. For the field of counseling to grow and stay relevant in an era of increasing need and decreasing resources, a change in research training and practice will be necessary. Meaningful change necessitates a cultural shift that animates the research process with the values that guide clinical, supervisory and pedagogical perspectives. This type of change would facilitate a more productive and effective relationship between counseling practitioners, counselor educators and researchers. In order to reduce the research-to-practice gap, counselors must emerge from graduate programs prepared to utilize and to produce high-quality, relevant research. Until the counseling field engages in the research process in a way that is consistent with practitioners’ values, the field’s interactions with research will continue to be limited to a small handful of individuals, and the research-to-practice gap that inherently limits the potentiality of both practitioners and academics will continue. Counselor educators are uniquely suited to lead this charge and promote a congruent sense of professional identity that includes research. As a field, counseling can be a model for how the social sciences prepare themselves for the continued push toward evidence-based practice.

 

Research is a fixture of academic life. Counselor educators, in collaboration with counseling students and practitioners, could embark on new lines of inquiry that seek to better understand the relationship between research and the field of counseling. Several areas for future research are suggested. First, studies are needed that examine meaningful and productive ways to teach master’s students how to engage with research. Second, models for research collaboration between researchers and practitioners should be studied and implemented. Third, understanding how practicing counselors utilize or do not utilize published research could inform a change in pedagogical practices. Finally, conducting empirical research on the model presented in this article would offer deeper understanding of the impact of the model on students as future practitioners.

 

The model outlined above offers a possible avenue for providing effective research training for counseling students, for creating a congruent identity as a field and for reducing the research-to-practice gap. The lived experience of using this model illustrates that it offers a realistic and sustainable approach for research training in counselor education. It shows that students are eager to change their relationship with research, and that by responding with professional values, counselors can make a meaningful difference in the research-to-practice gap.

 

 

 

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Kristi A. Lee, NCC, is an Assistant Professor in Counseling and School Psychology at Seattle University. John A. Dewell, NCC, is an Assistant Professor in the Department of Counseling at Loyola University, New Orleans. Courtney M. Holmes, NCC, is an Assistant Professor in the School of Allied Health Professions at Virginia Commonwealth University. Correspondence can be addressed to Kristi A. Lee, Seattle University, 901 12th Avenue, Seattle, WA 98122, leekrist@seattleu.edu.

 

Counseling People Displaced by War: Experiences of Refugees from the Former Yugoslavia

Branis Knezevic, Seth Olson

The purpose of this qualitative study was to explore the lived experiences of refugees from the former Yugoslavia who migrated to the United States as a result of the civil wars in the 1990s. The present research utilized a phenomenological method, in which the researchers collected data using in-depth interviews with 10 participants; analyzed the data themes relating to the pre- and post-migration experiences; and documented high rates of exposure to war-related violence and the presence of multiple stressors during resettlement. The study offers an integration of the collective essence and meaning of refugees’ experiences. Findings suggested that being a refugee and resettling in a new country constitute a complex and life-changing process. Overall, the results indicated that the migration process for refugees from the former Yugoslavia was modulated by stressors during the war, migration and resettlement. The study concludes with a discussion of implications for counseling practice and counselor education.

 

Keywords: civil wars, refugees, migration, Yugoslavia, resettlement, stressors

 

Violent conflicts throughout the world have left millions of people displaced, some within their own country (the internally displaced) and some across international borders (refugees). The United Nations High Commissioner for Refugees (UNHCR) reported that in 2010, 43.7 million people from over 125 countries were forcibly displaced from their homes by civil or interstate war (2011), and that the expense of meeting needs was nearly $2 billion. The psychological impact of war has been widely acknowledged and well documented (Miller & Rasco, 2004; Miller, Weine, et al., 2002; Mollica, 2006; Murthy & Lakshminarayana, 2006; Porter & Haslam, 2001; Summerfield, 2003; van den Heuvel, 1998).

 

The most frequently reported consequence of war exposure is post-traumatic stress disorder (PTSD), followed by depression, recurrent nightmares, insomnia, chronic hyperarousal, impaired concentration and irritability (Miller & Rasco, 2004). It has been estimated that 50% of refugees experienced higher levels of PTSD, depression and other psychiatric problems (de Jong, Scholte, Koeter, & Hart, 2000), with the lifetime prevalence of PTSD among specific groups of trauma survivors ranging from 15%–24%, compared to 8% in the general United States population (de Jong et al., 2001). PTSD is associated with long-term physical health problems, higher mortality rates and heart disease (Hamblen & Schnurr, 2007).

 

One country in particular, the former Socialist Federative Republic of Yugoslavia, experienced similar issues. The breakup of Yugoslavia in the 1990s produced an estimated 992,200 refugees and 1,203,000 internally displaced people, which constituted 3% of the total population (U.S. Department of Health & Human Services [USDHHS], 1999). From 1983–1999, the United States accepted an estimated 200,000 refugees from the former Yugoslavia (USDHHS, 1999). Furthermore, in 1998 and 1999, refugees from the former Yugoslavia were the largest refugee group admitted into the United States, representing 36% of all arrivals (USDHHS, 1999).

 

Consistent with other wars, the hardships in the former Yugoslavia were particularly acute for women, children and the elderly (Weiss & Pasic, 1998). Thousands of people suffered through war trauma, persecution, torture, abrupt and sometimes repeated displacements, physical violence against themselves or their family, rape and other forms of sexual violence. As a result of this exposure, refugees from the former Yugoslavia have reported high rates of depressive symptoms, PTSD and other trauma-related issues (Porter & Haslam, 2001; Vojvoda, Weine, McGlashan, Becker, & Southwick, 2008; Weine et al., 1998).

 

Purpose of Study

 

Resettling in the United States is not an easy process, and many refugees experience numerous problems in their new host country. Some of these problems include “poverty, illiteracy, prolonged dependence on government aid, cultural differences, social isolation, the language barrier, and loss of status” (Carlson & Rosser-Hogan, 1993, p. 224). Humanitarian organizations have primarily been concerned with the material and medical needs of refugees, largely ignoring mental health needs (Mollica, Cui, McInnes, & Massagli, 2002). Mollica (2006) noted that it is worrisome that psychological support for victims of war has been so limited and often nonexistent.

 

Miller and Rasco (2004) stated that there is a substantial need to collect and explore the stories of forced displacement from refugees themselves. They stated that in much of the research on refugees, “the voices of refugees are largely absent” (p. 343), noting that researchers have underutilized qualitative methods, such as semi-structured interviews, which are more effective in deepening understanding of the range of stressors, challenges and experiences that refugees commonly face. Miller, Worthington, Muzurovic, Tipping, and Goldman (2002) explained that in order to understand people’s life in exile, it is necessary to first understand their central reference point, which is their life before the forced migration. Although psychological assessments and quantitative methods can specify patterns of distress, Miller, Worthington, et al. (2002) suggested capturing the historical aspects of refugee experiences by utilizing thick descriptions and phenomenological exploration. Furthermore, many studies in the literature support the assertion that pre- and post-migration experiences can have an impact on the mental health of refugees (Mollica, 2006; Mollica et al., 2002; Silove, 1999). The primary purpose of this study was to achieve better understanding of the experiences, attitudes, perceptions and mental health needs of refugees as they coped with their traumatic war past and challenges in adjusting to United States society. Secondarily, the results provide counselor educators, school counselors and mental health counselors with the education, suggestions and strategies necessary to work with refugees displaced by war.

 

Method

 

Participants

Participants were 10 refugees from the former Yugoslavia, resettled in the Midwestern United States. There were six female and four male participants. Their ages ranged from 38–63 years, with a mean of 49.5 years. Eight participants originated from Bosnia, one from Serbia, and one from Croatia. All 10 participants had lived in another country (e.g., Germany) before coming to the United States; therefore, participants had experienced displacement multiple times. The number of years that participants had been in the United States ranged from 8–20, with a mean of 12.7 years. Educational backgrounds ranged from vocational training to graduate professional degrees. Nine participants were employed at the time of the interviews and one was retired. All of the participants were married; nine had children and two had grandchildren.

 

Primary Researcher’s Background

     Qualitative research is personal in nature, and the identity and experiences of the researcher influence the results that are produced (McLeod, 2002). The first author was born and raised in Belgrade, the capital of the former Yugoslavia. The researcher left the former Yugoslavia in 1988, several years before the war began. Based on personal experiences and acquired knowledge, her assumptions included the following: (a) participants were resilient despite the traumatic events and stressors they were exposed to; (b) most participants did not seek professional help (e.g., counseling services), but engaged in talking with friends and family members; and (c) participants were likely to miss their home country, old friends and culture.

 

Procedure

A convenience and snowball sampling method was used in two communities in the Midwest. The inclusion criteria were as follows: (a) participants were older than 25 years of age (in order to remember their pre-migration experiences); (b) participants were Yugoslav citizens who had lived in the former Yugoslavia; and (c) participants had relocated to the United States as a direct result of the 1991–1995 civil wars. The first author scheduled a personal meeting with each individual who expressed interest in participating, in order to explain the nature of the study and discuss issues of confidentiality, informed consent and freedom to terminate participation at any time. This meeting included a detailed review of the consent form, ensuring that potential participants fully understood the purpose of this study and agreed to take part. The authors provided consent forms in English and in Serbian/Bosnian/Croatian, depending on the participant’s language of choice; the authors also explained confidentiality and privacy throughout the research process.

 

Upon obtaining consent, the authors asked participants to fill out a demographic questionnaire, and then collected data through semi-structured interviews, which were recorded, transcribed verbatim and translated. Nine interviews were conducted in Serbian/Bosnian/Croatian and one in English. The first author translated the transcripts, and her husband verified the translations for accuracy. (The first author’s husband is fluent in English and Serbian/Bosnian/Croatian, and is not connected to this research project.) As a prerequisite of conducting translation verification services, the author’s husband took part in institutional review board (IRB) training and became familiar with the tenets of qualitative research interviewing. The first author conducted interviews in private homes—some in the participants’ homes and some in mutual acquaintances’ homes. Interviews lasted from 1–2 hours, depending on the amount of information provided. In qualitative research there is no fixed number of participants. Creswell (2007) suggested interviewing 5–25 individuals through single in-depth interviews or multiple interviews, until saturation of data is achieved. After careful consideration, the first author conducted in-depth interviews with 10 participants, which allowed her to reach the point of saturation. She asked participants at the end of the interviews and during the verification process whether they wanted to add anything to their story.

 

The present study was part of a doctoral dissertation, and the university’s IRB and dissertation research committee approved the protocol. To ensure confidentiality, the authors locked all notes, tapes and flash drives in a file cabinet, and did not identify participants by their first or last names or with any other information (the names that appear in this paper are fictitious).

 

The research questions for this study were as follows:

 

  1. What are the key themes, contexts and processes in the integration of pre-migration experiences for refugees from the former Yugoslavia?
  2. What are the key themes, contexts and processes in the integration of post-migration experiences for refugees from the former Yugoslavia?

 

This study sought to explore what it means to be a refugee from the former Yugoslavia by understanding the thoughts, beliefs and feelings that the participants have about their displacement and forced migration. In order to gain a deeper awareness of the participants’ experiences, the first author asked open-ended, culturally sensitive questions, utilizing an informal, conversational tone. The interviews explored topics and issues that included pre-migration, arrival, reception in the United States and post-migration, following the chronological stages of migration. The authors pretested the questions and protocol with two practice interviews in order to assess how effectively the questions would work and whether they would obtain the type of information they sought (Berg, 2007). The purpose of the pilot study was to determine whether the questions were easily understood and culturally appropriate, and whether the research protocol was adequate. The author asked pilot study participants to give their feedback about the interview process and identify any modifications that needed to be made. The Appendix provides a complete list of interview questions, which the authors used only as a general structure for gathering information and not as a script. The authors modified questions during the interviews, depending on what appeared comfortable and what a participant shared spontaneously.

 

Data Analysis

In phenomenological research, the transcriptions are reduced into emerging themes, which are linked thematically until a full description is derived (Moustakas, 1994). The qualitative software used in this research was ATLAS.ti 6.2. After coding all transcripts, the authors identified emerging themes by grouping and classifying similar answers, and then used the themes to construct the narrative describing what the experience meant to the participants. In order to ensure trustworthiness, the authors used three strategies (Creswell, 2007). First, the participants verified the findings for accuracy of interpretation. Second, the authors shared the findings with committee members. Third, the authors asked a peer reviewer to look over the material and react to the themes that emerged. The authors then incorporated the feedback from participants, committee members, and the peer reviewer into the themes. The results are categorized by research question: experiences during pre-migration and experiences during post-migration.

 

Results

 

Experiences During Pre-Migration

Participants’ responses were organized into three major categories: (1) living well, (2) tensions building, and (3) the war experience and its effects (Table 1).

 

Table 1

Pre-Migration Perspectives

 

Code and Major Categories Code and Theme Code and Subtheme
1. Living well 1.1 Multinational society
1.2 Normal, good life
2. Tensions building
3. War experiences and their effects 3.1 Hardship 3.1.1 Displacement
3.1.2 Severe living conditions
3.1.3 Loss of freedom
3.2 Trauma conditions 3.2.1 Fear
3.2.2 Other mental health stress
3.3 The experience of loss
3.4 Escape

Note. Code indicates thematic hierarchy.

 

     Living well. Living well incorporated the participants’ perceptions of life before the war. All the participants described their lives as normal and stable, consisting of raising families, completing their education or finding employment. All the participants characterized the former Yugoslavia as a society in which people of all ethnicities lived in peace and harmony. Nikola described the multinational society (1.1) of the country as follows: “This country was a very special combination of religions and nationalities.” Participants talked about the normal, good lives (1.2) they lived, with an emphasis on personal goals. Mira stated that their parents gave them a “comfortable life, and a safe home in which we didn’t lack in anything.”

 

     Tensions building. This category emerged to describe the deteriorating situation in the country that created tension between different ethnic groups. Even when the war started in Slovenia in 1991, many participants did not believe that it would spread to the rest of the country (e.g., Bosnia, Serbia, Croatia); it seemed so distant. The situation was rapidly deteriorating, as Nina described:

 

Everything started changing; I could feel that there would be a war, first you could feel it at work, and you had to watch what you said because ethnic groups started talking against each other. We all knew and felt that something will happen.

 

     The war experience and its effects. This category contained descriptions of what life was like during the war. The data were grouped into four themes: hardship (3.1), trauma conditions (3.2), the experience of loss (3.3) and escape (3.4).

 

Hardship (3.1). During the war, the civilian population experienced various forms of hardship. Participants described their hardship as displacement (3.1.1), severe living conditions (3.1.2) and loss of freedom (3.1.3). The following excerpt from Mira captures her experience when she was displaced from her home:

We didn’t have anywhere to go nor did we know anybody there. With our bags in our hands and more bags over our shoulders, with three small kids in our arms, we were on the street. We were standing on the street like that and we looked around in all directions, wondering what to do.

Kristina described severe living conditions after being displaced from their home:

We would lie down next to each other, my husband, then my father, and then my mother,            we all lined up like that in a line to sleep outside. The rest of the people were next to us, they lined up also. My children were between me and my mother, to shelter them and keep warm; we had no blankets to cover them with. That’s how we slept for a week.

 

Life during the war was disrupted and difficult. Participants had to deal with many shortages of supplies, such as food, gasoline, water and electricity. After being left without work, participants did not have any real source of income. They experienced financial hardship, as explained by Daniel, who was forced into random, odd jobs:

I worked as a laborer at the local farms; I didn’t have any other job. One day I would work with one farmer, the next with another. Some paid me and some didn’t. I couldn’t do anything about it, if they gave me some money, I was very pleased. But if they didn’t I would move on.

According to the data, males and females experienced loss of freedom differently. Women and children often encountered loss of freedom as an inability to leave the area or an inability to move freely around the city or the rest of the former Yugoslavia. Men often experienced loss of freedom as being subjected to forced mobilization, which was the case for two participants.

 

Trauma conditions (3.2). The overall experience of war directly resulted in conditions that led people to experience trauma and emotional suffering. The sense that one’s life was in constant danger created conditions for participants to experience fear (3.2.1) and other mental health stress (3.2.2). Several participants talked about fear of mobilization, and the female participants were fearful for their husbands, brothers and fathers. Fear for their lives and the lives of their loved ones was constant and overpowering. There was an overwhelming sense of the danger and risk that occurred in war situations as participants grasped the seriousness of their circumstances. Emma explained: “But maybe somebody will come and kill me, I can’t tell you what the people were talking about around us.” Living under the constant threat of death produced many different feelings for the participants: hopelessness, anger, guilt, shame, self-pity, deep sorrow, despair, anxiety and depression.

 

The experience of loss (3.3). The participants experienced loss throughout the displacement: family separations as well as loss of possessions, income, support, dreams, security and opportunity. Mira talked about losing everything: “All our material possessions were lost. That is not important any more, the only thing that was left worth fighting for were our lives.” Participants also described the loss of hope, friends and country, as Mira stated:

We realized that the country we lived in just doesn’t exist anymore and that was very difficult. We could not patch it up anymore. It was all lost and there is no going back. It was very difficult to accept that fact. We understood with great sorrow that we can’t continue this way. We didn’t know what to do.

 

Escape (3.4). As a result of participants escaping at different times during the conflict, their difficulties ranged from buying an airplane ticket to crossing the border in the middle of the night. Many participants escaped abruptly because of the war. Five participants talked about having to walk long distances with small children, without any food or shelter. During their escape, their lives continued to be in danger.

 

Experiences During Post-Migration

     The categories that emerged in the post-migration phase were the following: (1) cultural shock, (2) resettlement support and (3) coping with challenges (Table 2).

 

 

Table 2

Post-Migration Perspectives

 

Code and Major Category Code and Theme Code and Subtheme
1. Cultural shock
2. Resettlement support 2.1 Aid organizations
2.2 Relatives and family
3. Coping with challenges 3.1 Learning English
3.2 Becoming employed
3.3 Cultural connections 3.3.1 Religion

 

Note. Code indicates thematic hierarchy.

 

     Cultural shock. All 10 participants stated that their expectations did not match the realities of life in the United States. Sava had formed his expectations through Hollywood movies: “Basically now when I look back at the America I knew, it was the America that presented itself through movies. And real American people are not like the movies.” The participants’ emotional reactions in the early period of migration were varied. Kristina described her experience as follows:

When we first came here, it was terrible, it was a catastrophe. My husband and I were crying on our balcony every day. We cried because we didn’t know anything here, like we fell out of the sky. One moment we were thinking of taking our bags and packing to go back home. We thought there is no life for us here, this is not for us. We wanted to go anywhere but here.

 

     Resettlement support. Individuals who came to the United States and were granted refugee status were eligible for certain short-term benefits, services and aid in the resettlement process. Most participants came to the United States with little money and few possessions, and therefore many depended on aid programs for financial assistance, housing and basic needs. Nina explained the help of aid organizations (2.1) as follows:

 

They helped us so much, three churches were helping us, they were so good to us. It was wonderful. The third day after our arrival they found us an apartment and they asked if we like[d] it, and we said we liked it very much.

 

Some participants had relatives (2.2) who had come to the United States earlier and were willing to help them. Mira explained:

 

They took us into their warm house and we spent almost a month with them; they helped us to figure things out, to find our own apartment, to start school and orientation, to get our social security numbers, and all of those initial things we completed with their help.

 

     Coping with challenges. Participants reported varying challenges as they arrived and settled in the United States. They managed these difficulties by using effective coping strategies, such as learning English (3.1), becoming employed (3.2) and getting involved with the Yugoslavian community (3.3). The most common theme that emerged regarding post-migration difficulty was the language barrier. English language competence (3.1) was considered a survival skill. Without speaking English fluently, the participants experienced challenges in daily living, isolation and a lack of support. They relied heavily on interpreters and did not feel independent. Nina stated, “We came and we didn’t know even one word of English; even today I don’t know English very well, but back then I didn’t even know one word. We were not prepared at all.”

 

Based on the findings of this study, all the participants stated that getting a job (3.2) was very important in their adaptation process. All the participants who received aid wanted to become independent as quickly as possible and obtain a job that would provide an income for their basic needs. Working gave participants a sense of control over their lives, which made them feel better about themselves. In addition to emphasizing employment, the participants also indicated the importance of remaining connected to members of their cultural group (3.3). The impact of community on the participants’ adaptation in the United States was salient across the narratives. Bane said:

 

We always have big parties at my house; we have a great community here. I like it when everybody comes to my house. My house is small and the basement isn’t anything fancy, but the best parties and celebrations are at my house.

 

Five participants talked about religion (3.3.1) and spirituality. Ana described her experience: “We have a church, at the time when we came the priest was this wonderful man, he was so kind, so we went often while he was there.” Zoran reported strongly that being a member of the cultural community gives his life meaning and satisfaction. Several participants added that the community was a source of frustration for them, with divisions along ethnic lines.

 

Discussion

 

Many studies in the literature support the idea that pre- and post-migration experiences can have an impact on the mental health of refugees (Mollica, 2006; Mollica et al., 2002; Silove, 1999). The purpose of this study was to achieve better understanding of the experiences, attitudes and perceptions of refugees as they coped with their traumatic war past and challenges in adjustment to United States society.

 

Pre-Migration Perspectives

The first research question addressed the experiences of the participants in the former Yugoslavia before their forced migration. In the literature about refugees, it has been well recognized that experiencing war is difficult and traumatizing (Miller, Weine, et al., 2002; Porter & Haslam, 2001; Silove, 1999; Weine et al., 1998). The results of this qualitative study are consistent with similar research on refugee populations who have been displaced from their countries because of war. This study also provides new information specific to the within-context perspective of trauma and violence that took place in the former Yugoslavia. The adversity that the participants faced reflected a broader political and socioeconomic conflict; yet this study focused on a phenomenological view. Two things are unique to this population. First, most participants were surprised by the onset of war and were caught unprepared to deal with the daily hardships. Participants described the transition from a peaceful life to the war period as a time in which tension and danger were increasing and the threshold between peace and war was reached. Second, the male participants who were drafted into joining the war did not believe in the cause and were forced to fight against different ethnic groups.

 

Numerous research studies have established that refugees experience the first set of stressors in pre-migration prior to forced exile (Miller & Rasco, 2004; Pumariega, Rothe, & Pumariega, 2005). Silove (1999) developed the conceptual framework for understanding pre-migration experiences. The refugee experience contains an accumulation of stressors until a decision is reached to flee, which Silove (1999) referred to as the continuum of stress. As the participants in the present study stated, life-threatening events were a part of their daily lives in the war-torn country. The results indicated that the pre-migration experiences included exposure to war, sudden displacement, and loss of personal safety and security. The participants lived in fear, which they experienced as fear of mobilization and fear for their lives and the lives of their loved ones.

 

As supported in the literature, participants voiced that the pre-migration phase was marked by major losses (Ryan, Dooley, & Benson, 2008; Silove, 1999), such as loss of freedom, employment, home, stability and security. The participants experienced considerable material deprivation and were able to take only a few documents with them before their escape. Many of their houses and other material belongings were totally destroyed. Participants in this study specifically discussed the loss of jobs, which represented the disappearance of their primary source of income and created financial hardship as they experienced “an ongoing accumulation of losses, challenges, [and] life changes” (Porter & Haslam, 2001, p. 818).

 

Traumas that occur in pre-migration have captivated the attention of researchers. Some researchers described refugee experiences from different regions around the world (Ager & Young, 2001) and some described experiences from the former Yugoslavia (Miller, Worthington, et al., 2002; van den Heuvel, 1998). There are many similarities between experiences, yet each refugee story is unique. Refugees who have experienced war may be coping with emotional traumas resulting from witnessing bombardments and destruction, family separation and life in poverty conditions (Neuner et al., 2008). The participants in this study faced destruction of homes and communities, life-threatening events, danger, and forced participation in combat. These traumatic conditions caused emotional suffering, constituting the first set of stressors that have a negative impact on the mental health of refugees (Miller & Rasco, 2004). It is noted in the literature that some refugees from war-torn countries have lived under the constant threat and fear of death (Miller & Rasco, 2004); this finding is consistent with the results in this study. Some of the other mental health stress reactions that participants experienced were hopelessness, anger, guilt, shame, self-pity, despair, anxiety and depression.

 

In addition to mental health consequences, the participants in this study faced daily problems with safety, security and limited freedom of movement. The participants experienced loss of freedom, which manifested differently for men than for women and children. According to Weiss and Pasic (1998), the hardships in the former Yugoslavia were particularly acute for women, children and the elderly. This finding was supported by the experiences of the participants in this study. Due to constant bombardment, women and children were trapped in shelters, basements or abandoned houses. Men were forced to fight in the war and were separated from their families. Two of the four male participants in this study were forced into combat and did not have any other choice but to follow orders. They did not know who they were fighting against because friends and neighbors faced each other on the front lines. The other two male participants in this study were able to flee the country before they could be forced to fight in the war.

 

As reported in other studies (Ager & Young, 2001; Miller, Worthington, et al., 2002; van den Heuvel, 1998), refugees from the former Yugoslavia experienced serious challenges during the war. The present study confirmed this finding, as all 10 participants were affected by the war in the pre-migration phase. Participants lived in unstable and unsafe situations, with daily bombardment of their villages and cities. They experienced economic hardship, social disruption, violence, hiding from military forces, and the trauma of sudden or multiple displacements.

 

Post-Migration Perspectives

The second research question for this study explored post-migration experiences. Refugees who had survived traumatic experiences while living in a war zone now faced a new set of stressors, compounded by migration to a new and different environment (Ager, Malcolm, Sadollah, & O’May, 2002; Mosselson, 2009). Migration involves events that can be highly stressful, such as separation from familiar surroundings and being placed in a new and alien culture (Carballo & Nerukar, 2001). Based on the findings of this study, the experiences of the participants during the post-migration period included cultural shock, resettlement support, coping with challenges and cultural connections.

 

Refugees often face challenges in the post-migration phase of their refugee experiences (Davidson, Murray, & Schweitzer, 2008; Miller, Worthington, et al., 2002). The results of this study suggested that participants were inadequately informed or prepared for migration to the United States. This study found that the participants’ early adjustment experiences were highly stressful, resulting in cultural shock. Cultural shock can precipitate feelings of helplessness and disorientation (Bemak, Chung, & Bornemann, 1996). The participants’ first impressions of the United States were mostly negative, and they experienced difficulty operating in a new culture. The findings are consistent with the literature suggesting that refugees who depart from traditional routines and established social networks often suffer from social isolation and loss of social and occupational roles (Ager et al., 2002; Carballo & Nerukar, 2001). Many participants were disappointed when they first arrived in the United States, and all 10 participants stated that their first impressions did not match the realities of life in the United States.

 

Coming to the United States was a second or third migration for some participants. While they were safe from immediate danger, experiences in the country of first or second asylum are often very stressful (Ager & Young, 2001). Participants in this study did not want to come to the United States, but the war forced them out of their homes and they were not able to settle anywhere else. There is a fundamental difference between immigrants who voluntarily leave their country and refugees who are forced to leave. This loss of control over the decision-making process regarding geographic location is an important factor in the adaptation process for a refugee (Bemak, Chung, & Bornemann, 1996).

 

The participants in this study experienced difficulties that were grouped into the theme coping with challenges. One of the primary challenges in the participants’ resettlement was learning English. Knowledge of English is seen in the literature as a prerequisite for successful integration and an important aspect of adjustment (Djuretic, Crawford, & Weaver, 2007). One participant in this study was fluent in English upon arrival in the United States, but the other nine participants stated that they spoke little or no English when they resettled. The inability to read and write English made daily life very difficult. Participants relied on interpreters to take them to the doctor, fill out forms or open a bank account, and consequently they faced isolation and a lack of independence. Participants claimed that learning English was the most difficult challenge in their resettlement. The findings of this study demonstrate a need for programs that can help refugees learn English, which will help them find higher-paying jobs and decrease financial dependency on aid organizations.

 

Consistent with the literature, this study further uncovered strategies used for survival in a new system (Djuretic et al., 2007). These findings support Mollica’s (2006) core psychological dimension of self-healing, in which the individual demonstrates a will to survive and recover. Opportunities to practice traditions from the home country, to participate in social activities and to work all have a positive impact on the body and mind. All participants became employed soon after resettlement, which was mostly due to the aid organizations. Participants stated that they were placed in jobs soon after arrival in order to decrease their dependency on financial aid. It seemed that immediate employment was the key objective for the aid organizations, and participants were relieved to become employed and self-sufficient, which provided stability for their families and allowed them to feel better about themselves. Participants stated that their goal was not to depend on aid organizations, but to build a new life, and to once again feel in charge of their destiny. Through working, participants were able to build new relationships and become socially involved in their new country. Becoming financially stable allowed two participants to send money to relatives in the former Yugoslavia; several participants tried to sponsor others to come to the United States.

 

The need to balance cultural connections with the home country and the host community can be stressful (Gray & Elliott, 2001). The literature suggests that from a psychological standpoint, cultural connections positively impacted the participants’ adjustment to the new environment (Mollica, 2006). Refugees rely on social support during times of transition and resettlement (Simich, 2003). Isolation from natural support systems often leads to emotional vulnerability. The literature also suggests that access to co-ethnic and co-linguistic communities may have established better adjustment (Ager et al., 2002; Mollica, 2006).

 

Consistent with other research, the study participants identified social support as a key influence in their post-migration life. Porter and Haslam (2001) stated that refugees “are forced to reevaluate assumptions about their social roles, lives, and core identities” (p. 818). Participants in this study talked about the benefits of being connected with the Yugoslavian community, and they often turned to each other for friendship, information and help during the stressful time of resettlement. This community not only offered familiarity and continuity of traditions, religion and language, but also served as a source of advice, emotional support and exchange of resources built on mutual recognition. Several participants invested money, time and effort in building a church and cultural center. Within the cultural community, individuals shared their pre-migration experiences and celebrated cultural traditions through holidays, food, music and dance. Support from family and friends with similar cultural backgrounds is vital for refugees to close the gap between two cultures (Simich, 2003). These cultural relationships provided social support and helped participants navigate the United States system.

 

Participants discussed the importance of maintaining cultural connections with the community from the former Yugoslavia. According to the data, some participants saw this community as a source of frustration and claimed that different groups from the former Yugoslavia could not get along in the United States as well, creating divisions along ethnic and religious lines. They encountered different groups from the former Yugoslavia in their workplaces and neighborhoods. The irony for the refugees was that people on all sides of the conflict that forced them to emigrate were now living as neighbors in the United States. Most passionate were Nikola and Daneil, who stated that the co-national social networks were a problem rather than an asset. Ethnic affiliation was difficult for participants with spouses from another ethnic group or parents from different ethnic backgrounds.

 

Limitations of the Study

 

This study has several limitations. First, the time that has elapsed since the experience of war and the participants’ telling of their stories may be 15–20 years. Second, findings were limited by the small sample of participants and the geographical location of the study. This study used a purposive sample and not a random sample of refugees from the former Yugoslavia. Particular experiences of the participants may not be reflective of the larger immigrant and refugee population from the former Yugoslavia or of refugees from different parts of the world. Third, the composition of the sample may have been impacted by the researcher’s social network in the Yugoslavian community. Fourth, the participants were given the choice of conducting interviews in their first language (Serbian/Bosnian/Croatian) or English. Describing events in their first language provided richer details and descriptions, although translation errors were possible, which could have contributed to misinterpretation or loss of meaning of the data. Fifth, in qualitative research there is a lack of anonymity during the interview process, which in itself may introduce some limitations. Since the first author is from the former Yugoslavia, the participants may have chosen to share perceptions, thoughts and feelings that would be most helpful to the researcher. The researcher’s personal biases and assumptions based on experiences of immigration may have been a limitation in the interpretation of themes and the coding process.

 

In phenomenological research, the inquiry is autobiographical (Moustakas, 1994). This article is a reflection of the authors’ interpretations, which are based on our cultural, social, class and gender beliefs (Creswell, 2007). Thus, the first author’s own experiences with migration issues and the collapse of Yugoslavia framed the research and interpretive process.

 

Suggestions for Counselor Educators and Counseling Professionals

It is essential for counselor educators to develop their understanding of refugee populations so that counselors-in-training can improve their cultural proficiency. Counselor educators could benefit from (a) developing courses with a focus on the experiences of refugees or infusing refugee topics into existing courses, (b) inviting speakers with refugee experiences, and (c) generating lists of community resources, with training on how to investigate these resources. Counselor educators can become leaders in educating other professionals who work with refugees and immigrants, such as law-enforcement personnel, social workers and health professionals.

 

It is recommended that a course on refugee and immigrant issues become an integral part of any counselor training program, in order to prepare new counselors to work in a complex and multicultural world. While a separate course related to refugee, immigrant and wartime experiences would be ideal, it may not be possible for counselor education programs. In a more practical way, educators and counselor education programs would be well served to add these elements to existing courses. For example, counselor educators could add special topics to diversity courses on the causes of international migration, the history of immigration in the United States and refugee policies worldwide. In addition, it is recommended that through continuing education and workshops, practicing counselors should learn about topics that include general refugee and immigrant issues, such as acculturation and strategies for preventing discrimination. Counselors must actively advocate for social justice in their communities and places of employment. Multiculturalism and social justice should be a salient topic in every counselor’s professional development (Stadler, Suh, Cobia, Middleton, & Carney, 2006; Midgette & Meggert, 1991).

 

Guest speakers with refugee or immigrant backgrounds could help future counselors gain new perspectives about the experiences of resettlement and adaptation. Participants in this study were pleasantly surprised when they encountered individuals who knew facts about the former Yugoslavia or were familiar with some of the names of the new countries that were established. To increase familiarity with issues around the world, international student and community organizations could be used to gain access to guest speakers. Individuals with multicultural backgrounds can promote cross-cultural understanding, new perspectives and interactions based on mutual trust and understanding.

 

Counselors also can help by assisting refugees with accurate information about services available to them. Participants in this study often depended on aid organizations to provide them with information about accessible services in their new community. With their knowledge of community resources, counselors can provide referrals that help refugees navigate unfamiliar and complicated systems, including information about immigration policies, such as reunification or asylum-seeking requirements (Keel & Drew, 2004).

 

Mental health professionals who are meeting the needs of displaced people must have the knowledge and skills necessary to effectively work with them. This is a challenge because refugees have specific mental health problems which are often inadequately understood by professionals who work with them (Silove, 2004). Given that the refugee crisis continues to be a worldwide problem (Murthy & Lakshminarayana, 2006), it is important for counselors to increase their understanding of pre- and post-migration issues, which can help them work more effectively with refugees. Roysircar (2004) explained: “Understanding the statements of clients and placing their life events in their trauma contexts enable the therapist to begin to appreciate the worldview of clients rather than making harsh judgments about them” (p. 173).

 

This research study provided several directions for treatment conceptualization and is further organized into (a) relationship building, (b) culturally appropriate trauma interventions, (c) advocacy-service connections and (d) strength finding.

 

Relationship building. Building relationships is an important implication of this study—specifically, building relationships with counselors, cultural community members and individuals from the host culture (Birman & Tran, 2008; Weine, 2011). The participants in this study did not utilize any counseling services and indicated that they were not familiar with the counseling profession or services that were available in their communities. In clinical practice, it is recommended that counselors utilize person-centered approaches to explore the client’s story and establish a strong therapeutic relationship to enhance trust and understanding. An understanding of cultural kinship could be an important first step in providing help (Keel & Drew, 2004). The results of this study indicated that fostering cultural connections may bring out natural strengths and support in the refugee community.

 

Culturally appropriate trauma interventions. As counselors encounter refugees who have lived through war trauma, they will need to provide the necessary interventions to facilitate change. Interventions such as finding meaning, fulfillment and purpose may be used to address the losses endured and improve the mental health conditions of refugees in the new environment (Miller, Worthington, et al., 2002). It is suggested that treatment goals not avoid physical, psychological and emotional loss topics, but address those influences directly.

 

Advocacy-service connections. In order to enhance mental health services that are accessible to everyone, counselors can take an active leadership role in promoting available services. Counselors can develop multilingual pamphlets explaining the counseling process, and conduct brief community outreach presentations, workshops and psychoeducational groups. However, counselors should not assume that war trauma necessarily results in mental health problems (Miller & Rasco, 2004); refugees in this study wanted to be in charge of their lives and pursue their own goals and ambitions. Counselors can organize and implement volunteer programs in communities so that soon after arrival to the United States, refugees can access volunteers’ skills and knowledge. School counselors can be helpful in providing information to refugees about the United States education system, building networks and finding information about further educational opportunities.

 

     Finding strength. Several participants talked about discovering strength and ingenuity that they did not know they possessed. As a result, several participants felt much stronger and had a sense that they could handle anything that came their way. Participants demonstrated resilience to stress and became active agents in determining their future. Based on the responses in this study, it is recommended that counselors acknowledge refugee strengths in meeting adversity. Counselors can do this by reinforcing a sense of normalcy in their clients’ current lives, embracing their sense of hope and safety, and recognizing their rich ethnic history and the complexity of their experiences. Some participants indicated that they were living productive and fulfilling lives despite the trauma they lived through.

 

Conclusions

 

This study demonstrated the depth of the trauma experiences that the 10 participants suffered in their homeland, which is consistent with previous literature that has focused on refugees from the former Yugoslavia and from other regions. The first set of stressors they experienced in their native country was compounded by a second set of stressors in their adaptation to the United States. The participants faced many difficulties in their adjustment to United States society and utilized a variety of strategies to overcome these hardships.

 

In conclusion, mental health services should be part of the resettlement support that refugees receive immediately upon arrival in the United States. The findings of this study indicated that the mental health needs of this population were unmet. It is imperative that counselor education programs provide students with training in refugee issues. Practitioners need training in culturally sensitive approaches that will enable them to provide culturally sensitive interventions with this very specific population. It is hoped that such therapeutic services will allow refugees to live a life free of fear, anxiety and post-traumatic stress. After enduring traumatic experiences in their homeland, these refugees can move forward in their future as productive American citizens and permanent residents.

 

 

 

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Appendix

 

Interview Questions

 

  1. As we begin our conversation about your experiences, what would be helpful for me to know about you?
  2. Could you tell me about your life in Yugoslavia before the war?
  3. How were you and your family affected by the war?
  4. What were your experiences during the war?
  5. What do you remember as being the most difficult during that time?
  6. Please describe your journey to the United States.
  7. Describe some of your earliest experiences when you first arrived in the United States.
  8. How prepared were you to deal with resettlement in the United States?
  9. What helped you in the resettlement process?
  10. What is life like for you now?
  11. How has this experience changed you?
  12. How have your attitudes and values changed in the adaptation process?
  13. What has surprised you about how you have coped with resettlement?
  14. What has been helpful and what has been difficult while living in America?
  15. What have you learned about yourself during these years?

 

 

Branis Knezevic, NCC, is an Assistant Professor at Wayne State College. Seth Olson, NCC, is an Associate Professor at the University of South Dakota. Correspondence can be addressed to Branis Knezevic, 1111 Main Street, Wayne, NE 68787, brkneze1@wsc.edu.

 

Career Development of Women in Academia: Traversing the Leaky Pipeline

Courtney E. Gasser, Katharine S. Shaffer

Women’s experiences in academia are laden with a fundamental set of issues pertaining to gender inequalities. A model reflecting women’s career development and experiences around their academic pipeline (or career in academia) is presented. This model further conveys a new perspective on the experiences of women academicians before, during and after their faculty appointments and can help in career counseling. Specifically, this model provides career counselors with a framework to conceptualize the concerns of women clients who work in academic environments. Other implications for career counseling as well as limitations and future directions also are discussed.

Keywords: women, academia, career development, pipeline, career counseling

There is a documented trend of women prematurely leaving higher education and academia. In a groundbreaking contribution spearheaded by women academicians, the Massachusetts Institute of Technology (MIT) Special Edition Newsletter reported on the experiences of women faculty, stating that “the pipeline leaks at every stage of career” (MIT, 1999, p. 8). Pipeline refers to careers in academia, which often require many years of education and training prior to entry to the pipeline. More recent work has supported and deepened this assertion with empirical investigation (e.g., Goulden, Mason, & Frasch, 2011; Wang & Degol, 2013). Researchers have approached the question of why this is the case from a myriad of research perspectives, including sociological, psychological and cultural. The existing body of literature investigating women’s experiences as academicians addresses the issue of women’s struggle for equality in the institution, but does not comprehensively address how female faculty develop their career aspirations and expectations, how the essential component of career development influences their experiences within the pipeline, and how counselors and institutions might address women’s career outcomes.

 

In this article, the authors first discuss the process of scholarly questioning, which guided the authors’ choice to examine certain bodies of literature that seemed relevant to women in academia. Second, a brief literature review identifies different variables that influence how women choose careers as academicians, how they decide whether to stay in those careers and how institutions have been called to respond to women’s experiences. Next, the authors present a model combining issues relevant to women in academia from the perspectives of several bodies of scholarly literature (i.e., sociology, women’s studies, psychology). The authors also make predictions based on the model, and address limitations and implications for counselors.

 

The idea for this article originated from a limited review of literature that addressed women as a cultural minority in a career field. Upon reviewing articles that centered on women in academia, the present authors observed that the vocational, cultural, social and psychological variables investigated in these studies focused substantially on women’s present experiences in academia—a realm often referred to as the pipeline. The present authors wondered how women’s life experiences before and after their faculty appointments influence their pipeline experiences.

 

The idea for the proposed model grew out of the literature review process itself. Through examining the available research on the subject of women in academia, it became clear that there were a multitude of perspectives on how and why women’s experiences exist as they do in the academic world. However, it also was apparent that these perspectives were not linked systematically to the overall literature. The primary goal of creating this model was to better understand and organize constructs that explain how women’s experiences before their career in academia, as well as how women experience that career. By organizing and linking these ideas into a model, the authors offer professional counselors a working model to refer to when helping academicians with career issues.

 

Method

 

The authors utilized a qualitative research methodology in which they combined largely quantitative data with a qualitative analysis called grounded theory. According to Tesch (1990), grounded theory involves the “identifying and categorizing of elements and explanation of their connections” (p. 63), wherein one sorts the data into categories, compares their content, “defines properties of the categories” and then “relates categories to each other” (p. 64). The present authors modified their grounded theory approach by using published literature comprised mostly of quantitative studies as their data. As stated in the rationale for this paper in the previous section, the authors wanted to understand how women’s experiences leading up to and resulting in a career in academia, as well as how women experience that academic career. As is typical in qualitative research, these general questions served as their guide, and led to a generative process by which they surveyed the relevant literature of career development and gender as well as women’s academic careers. More precisely, the authors conducted the initial explorations of the literature using the key search terms women, academia or academe, faculty or professors, career development, and pipeline in various combinations to yield the largest body of results. The review process consisted of eliminating all articles concerning the academic experiences of women outside the United States, as this paper focuses exclusively on women within U.S. institutions. Throughout this process, the authors met weekly for at least 4 months and, beyond that, met 1–2 times a month for a minimum of 1 year. Also, two graduate student researchers made the initial classifications and the faculty subject matter expert reviewed those classifications, checking for consistency and accuracy.

 

The authors began by engaging in the strategy of inquiry called grounded theory. When reading through the collected literature, they noticed patterns in which variables (and later, themes) tended to appear again and again. Thus, the first major critical themes emerged through an inductive process, reflecting the grounded theory methods first championed by Glaser (Kelle, 2005). Glaser’s work focused on identifying similar codes whose content is gathered and organized into larger groups or concepts, and these groups or concepts form themes or categories (Kelle, 2005). Utilizing this approach in their exploration, the authors separated the articles into three groups based on their relevance to women across the career life span: early career development (preacademic appointment, which included experiences up to graduate school when some graduate students start participating in faculty and faculty-like roles), the pipeline (graduate school through academic job/career) and postpipeline (e.g., transitioning to a different career, retirement). It seemed important that these ideas present throughout the literature become more connected, and thus the present authors decided to create a model to show how person and environment interact to mold women’s expectations and experiences regarding education and career in academia. From this point forward, they carefully recorded the theoretical constructs and variables investigated by each research article and entered them into a spreadsheet. Once this process was complete, they critically reviewed the list of variables and constructs and collapsed some categories within each section together in order to capture both the broadest and the most succinct picture of the variables within the literature. Through this process, the authors were able to isolate the variables that were addressed by multiple articles (generally four or more), and these variables became the basis for the model.

 

Finally, the authors found that the variables tended to cluster together logically in each section. Through dialogue, critical thinking and specific knowledge within the field of vocational psychology, the authors categorized the variables into groups based on their similarity to and difference from one another, and created themes for the groups of variables within each section. These labels served to organize the variables into manageable concepts and tie the model together. In addition, these themes separated the larger social, psychological and systemic processes in ways that reflect how these concepts function for women in the world.

 

This literature review of over 120 articles revealed that, to the authors’ knowledge, no existing model binds career development and outcomes to the concepts of women’s career development and the leaky pipeline. Given the magnitude of such a project, the authors felt that it was best to create the model based on the research and resources that already exist in each area of scholarly inquiry. The variables and themes that exist in their model reflect their interpretation of the literature as well as their conceptualization of how these constructs interact with one another.

 

Variables Underlying Women Academicians’ Career Processes

 

Previous researchers have identified many variables related to women academicians’ career processes before, during and after their decision to pursue an academic job. The current authors reviewed and organized these variables by superordinate labels into the following three categories: career development, pipeline influences and pipeline outcomes.

 

Part I: Career Development

Excellent reviews of the literature on women’s general career development have been published (e.g., Betz, 2005; Fitzgerald, Fassinger, & Betz, 1995; Phillips & Imhoff, 1997). The current authors described variables important to women’s career development while they avoided recreating what others have already explored. Continuing with their modified grounded theory approach detailed above, for organizational purposes, the authors created five categories of variables and gave each category a superordinate label. The categories are cognitive, coping, environmental, personality and relational.

 

Cognitive theme. These variables were considered to be cognitive in nature: career aspirations, career choice, career expectations, intellectual abilities and liberal gender role attitudes.

 

Career aspirations. Career aspirations, or one’s dreams for one’s career, are important in career development and choice (Astin, 1984; Farmer, 1985; Gottfredson, 1981). Women’s career aspirations are affected by verbal ability, support from teachers, race, age and social class (Farmer, 1985); a desire for work–family balance and an intrinsic valuing of occupations (Frome, Alfeld, Eccles, & Barber, 2006); and parental influence (Li & Kerpelman, 2007).

 

     Career choice. Fitzgerald et al. (1995) addressed career choice by considering how it can be limited as a result of being female, pointing out how stereotyping of occupations and women’s compromised career aspirations work to limit women’s career choices.

 

     Career expectations. Brooks and Betz (1990) demonstrated that college student expectations for success in pursuing a job path, obtaining a job and advancing in that work, as well as preferences for a given type of work, explained 12%–41% of the variance in choosing a job. Men tended to have higher levels of expectations for more traditionally male occupations, whereas women tended to exhibit higher levels for more traditionally female occupations.

 

     Intellectual abilities. Women’s career development can be promoted with higher verbal and math abilities (Fassinger, 1990; O’Brien & Fassinger, 1993). Ceci, Williams, and Barnett (2009) found that women with high math abilities were more likely than men to also have high verbal abilities, resulting in a greater range of career choices.

 

Liberal gender role attitudes. Fassinger (1990) and O’Brien and Fassinger (1993) found that having more liberal attitudes toward one’s gender role regarding one’s roles in the family and in the workforce was related to and predictive of career choice. Flores and O’Brien (2002) found that liberal gender role attitudes were predictive of Mexican American adolescent women’s self-efficacy for nontraditional careers. Liberal gender role attitudes can increase women’s perceived career options, leading them to consider both traditional and nontraditional gender career choices.

 

Coping theme. The following variables involve coping: career decision-making coping, career maturity and adaptability, career self-efficacy, and self-esteem.

 

Career decision-making coping. Career decision-making coping can be defined as one’s perceived confidence (self-efficacy) and/or coping skills when making career decisions. O’Hare and Beutell (1987) examined gender differences in career decision-making coping with undergraduate college students. Men had significantly higher scores than women on career decision-making self-efficacy behavior, or “a constructive, positive sense of control over the decision” (O’Hare & Beutell, 1987, p. 177). However, women scored significantly higher on reactive behavior, wanting “to be superorganized and do all that is expected,” as well as support-seeking behavior (p. 177). Men tended to be more confident, likely because they are socialized to appear strong and confident to others. On the other hand, women tended to place importance on maintaining a relational style and reacting to situations as opposed to being proactive. Also, Betz, Hammond, and Multon (2005) found that career decision-making self-efficacy was negatively related to career indecision and positively related to career identity.

 

     Career maturity and adaptability. Career maturity means making good career decisions during adolescence (Super, 1977). King (1989) showed that career maturity determinants can differ by gender: for girls, family cohesion, locus of control, age and cultural participation were most important; however, for boys, age, locus of control, family cohesion and parental aspirations mattered more. Career adaptability is a postadolescence extension of career maturity, and has been linked with career self-efficacy, career interests and problem-solving ability (Rottinghaus, Day, & Borgen, 2005).

 

Career self-efficacy. Believing in one’s ability to perform career behaviors has been found to predict the number of career options considered (Betz & Hackett, 1981; Hackett, 1985), and is related to (r = .59) and predictive of career interests (Rottinghaus, Larson, & Borgen, 2003). Lower career self-efficacy beliefs predict women’s more traditional career choices (Hackett & Betz, 1981), while higher career self-efficacy beliefs predict career achievement (Betz, 2005).

 

     Self-esteem. Self-esteem affects career development and achievement, and “increases occupational prestige   . . . and income” (Kammeyer-Mueller, Judge, & Piccolo, 2008, p. 204). Self-esteem aids in persistence when one is confronted with career barriers (Richie et al., 1997).

 

Environmental theme. This group impacts one’s environment and includes the following: availability of resources and opportunities, low status of traditionally female jobs, previous work experience, social class and socioeconomic status, and socialization influences.

 

   Availability of resources and opportunities. Astin’s (1984) career choice model describes major concepts affecting women’s careers: work motivation, with the driving needs of survival, pleasure and contribution; gender role socialization; and structure of opportunity, which includes elements such as job availability, barriers to work opportunities and economic considerations. Astin suggested that differences in gender socialization produce different work expectations, ultimately limiting women’s career opportunities by what is seen as appropriate women’s work. However, some opportunities provide women with a greater range of work–family alternatives (e.g., reproductive technologies).

 

    Low status of traditionally female jobs. So-called women’s work has been devalued in terms of status and equitable pay. In paid work, there is a well-documented gap between women’s and men’s wages (e.g., Bielby & Bielby, 1992; Corbett & Hill, 2012). A number of authors have formed postulations about the low status of traditionally female jobs and career processes (e.g., England, 2010; Fassinger, 1990; O’Brien & Fassinger, 1993). For example, in order for women to advance socioculturally (e.g., economically), they must consider work in male-dominated fields, such as academia; higher status jobs in U.S. culture are jobs traditionally held by men (England, 2010).

 

     Previous work experience. Previous work experience during adolescence is predictive of career aspirations and career choice (Betz & Fitzgerald, 1987).

 

     Social class and socioeconomic status. Social class can shape career aspirations (Farmer, 1985). For example, social class privilege for European American adolescent women served to increase their perceptions of having many career options, as well as narrow the range of options they considered (Lapour & Heppner, 2009).

 

     Socialization influences. Exposure to environmental learning, or socialization, can shape an individual’s career processes. For instance, Gottfredson’s (1981) model of circumscription and compromise in career development describes how one’s environment and heredity impact his or her career. Leung, Ivey, and Suzuki (1994) found Asian American women more likely than European American women to consider nontraditional gender role careers in order to pursue higher prestige occupations—that is, prestige was most important to these women, as opposed to compromising based on gender role fit or perceived gender typing of certain jobs. For example, an Asian American woman might choose a career in engineering over a career in teaching, as the engineering career would have greater prestige but would be a less traditional career for women than teaching.

 

Personality theme. Personality variables include achievement motivation, career interests, instrumentality and other personality variables, and valuing graduate education.

 

   Achievement motivation. Achievement motivation refers to the impetus toward seeking career attainments and accomplishments. Two major models of women’s career development address achievement. In explaining gender differences in achievement by focusing on women’s decision making, Eccles (1987) proposed that the decisions women make regarding the work–family balance may be based on the subjective valuing of tasks as per socialization and stereotypes. Eccles suggested that some women may choose to focus more on family than work because other work is less satisfying to them than nurturing a family. In a different, empirically supported model, Farmer (1985) considered achievement motivation in career development to be influenced by cultural, personality and environmental factors. Achievement motivation culminates in the creation of career aspirations, motivation to pursue mastery experiences, and commitment to a career (Farmer, 1985).

 

     Career interests. Women are more likely to have higher career interest scores for artistic and social domains and lower scores for realistic and investigative domains, when compared with men (Betz, 2005; Fitzgerald et al., 1995). Additionally, Evans and Diekman (2009) investigated how the presence of gendered beliefs about careers predicted differences in career goals and career interests along traditional gender lines. Women and men who thought about careers in a gender-stereotypical manner were less likely to endorse career interests in gender-atypical fields (Evans & Diekman, 2009).

 

     Instrumentality and other personality variables. Instrumentality, which is defined as the ability to make decisions with confidence, was examined by O’Brien and Fassinger (1993) in their test of the Fassinger (1990) career model. The authors concluded that “young women who possess liberal gender role attitudes, are instrumental and efficacious with regard to math and careers, and exhibit moderate degrees of attachment and independence from their mothers tend to value their career pursuits” (O’Brien & Fassinger, 1993, p. 466).

 

     Valuing graduate education. Battle and Wigfield (2002) found that college women with a strong career orientation had more positive views of graduate education, evidencing that the perceived usefulness of attending graduate school, a sense of attainment, and intrinsic motivation to pursue graduate studies were major reasons behind women’s graduate school plans.

 

Relational theme. The following variables have a central relationship component: dual roles of marital and parental status, perceived encouragement, psychosocial needs, relationships with parents and presence of role models, and rewards and costs of career and parenthood.

 

     Dual roles of marital and parental status. As Fassinger (1990) pointed out, past research has supported a negative relationship between being both a wife and mother and developing one’s career. However, having liberal gender role attitudes helps women engage more fully in their own career development as opposed to more traditional attitudes (Betz & Fitzgerald, 1987; Fassinger, 1990; Flores & O’Brien, 2002). Morrison, Rudd, and Nerad (2011) found that parenting young children was a barrier at all levels of the pipeline for women, and that married men advanced faster through the tenure process than married women.

 

     Perceived encouragement. Parents, role models, teachers and supportive others may offer women perceived encouragement regarding their career options (e.g., Fassinger, 1990; Leslie, 1986), ultimately facilitating women’s choice and attainment of both traditional and nontraditional careers (e.g., Hackett, Esposito, & O’Halloran, 1989). Perceived encouragement is especially important for the educational expectations and work identity of African American and Mexican American college students (Fisher & Padmawidjaja, 1999).

 

   Psychosocial needs. Although psychosocial needs may be individually defined, women share needs for survival, satisfaction and pleasure (see Eccles, 1987; Farmer, 1985). Work can provide important sources of satisfaction and pleasure as well as meet survival needs, and underutilization of abilities has been associated with lower levels of mental health (Betz, 2005).

 

     Relationships with parents and presence of role models. For college women, the positive influence of female teachers and high performance self-esteem (i.e., agency, or a feeling of being able to be autonomous) was most predictive of career salience (i.e., the importance of one’s career relative to one’s other roles) and educational aspirations (i.e., aspirations to pursue different levels of education). Also, having the positive influences of fathers and male teachers, as well as high performance self-esteem, predicted women wanting to pursue less traditional careers (Hackett et al., 1989).

 

     Rewards and costs of career and parenthood. Leslie (1986) found that the daughters of homemakers had more positive feelings toward employment when mothers were not satisfied with homemaking and the children helped more with housework. Daughters of employed mothers viewed employment more positively when they perceived their mothers as happy and busy with their work. Daughters of homemakers indicated most concern with the costs of work and the costs of having children in the future, whereas the daughters of employed mothers also were concerned with the rewards of work. Also, Campione (2008) found that depression stemmed from family issues (e.g., caring for a disabled family member) and work issues (e.g., working irregular hours at a job), and working shifts during odd hours was associated with marital stress and family difficulties.

 

Conclusion of Part I: Career Development. In Part I, the current authors reviewed evidence on variables pertinent to a woman developing her career as an academician, or having access to developing a job or career as an academician. The next section focuses on the pipeline.

 

Part II: Pipeline Influences

The present authors conceptualize the pipeline, or the route to an academic career and the academic career itself, as beginning in graduate school and extending through all stages of a career in academia. The career development literature focuses heavily on undergraduates, whose experiences the present authors consider to be separate from graduate student experiences, which are conceptually more proximal to and overlap with the concerns of academic careers. Thus, for the authors’ purposes, once a woman decides to pursue a graduate-level degree, her experiences are characterized as part of the pipeline. Again, the authors have grouped variables using superordinate labels. The themes include academic duties, academic environment, individually centered, resources and social variables.

 

Academic duties theme. In this section the authors describe variables associated with women’s status within the academic institution, including administrative-level representation, institutional housekeeping and service-oriented activities, teaching and research productivity, and tenure-track versus nontenure-track status.

 

     Administrative-level representation. Quite simply, women are not represented at the administrative level of academic institutions as frequently as men (Kimball, Watson, Canning, & Brady, 2001). Women’s underrepresentation can be associated with the amount of effort they have invested in teaching, mentoring and service, along with an inability to decline projects, which may compromise women’s career trajectory toward higher levels of authority within the institution. Kimball et al. (2001) suggested that women may not understand how to effectively negotiate the male-dominated and hierarchical structure of academia in order to fulfill broader career advancement desires.

 

     Institutional housekeeping and service-oriented activities. Bird, Litt, and Wang (2004) defined institutional housekeeping as “the invisible and supportive labor of women to improve women’s situation within the institution” (p. 195), based on Valian’s (1998) work. Valian (2005) described these activities as “low-visibility, low-power, low-reward, and labor-intensive” (p. 205). Women may often be called upon to participate on committees or in groups that bolster the department or institution with regard to advising and teaching, or even issues pertinent to women in the academy. Providing service work may detract from time performing research, which is often the most heavily weighted criterion for tenure decisions (Misra, Lundquist, Holmes, & Agiomavritis, 2011). On the other hand, service activities are recently gaining more recognition as an important component of tenure decisions (Sampson, Driscoll, Foulk, & Carroll, 2010).

 

     Teaching and research productivity. Data gathered for the MIT (1999) report on women faculty members revealed “inequitable distributions” regarding “teaching assignments” (p. 8). Women, by cultural standard, bear the weight of the more relational processes involved in academia (e.g., teaching, advising, mentoring), so research and administration are areas still disproportionately male dominated. A more recent study of university deans focused on what was considered important in achieving tenure, and supported the salience of research productivity above other faculty contributions such as service and, to some extent, teaching (Balogun, Sloan, & Germain, 2007). Furthermore, “heavy teaching workloads may be detrimental to the chances of obtaining tenure” (Balogun, Sloan, & Germain, 2006, p. 532).

 

     Tenure track versus nontenure track. Harper, Baldwin, Gansneder, and Chronister (2001) found stark differences between men and women faculty members in both the tenure-track and nontenure-track categories. Generally, they found that men spent the fewest number of hours teaching, with more time spent on administrative, research and other activities, while women in all categories spent a slightly larger percentage of their time teaching. Differences also were found between the tenure-track categories and the relative amounts of time spent teaching undergraduate courses, with nontenure-track faculty spending a majority of their time teaching undergraduate courses versus tenure-track faculty who are teaching graduate courses more (Harper et al., 2001). Generally speaking, women make up a much larger percentage of nontenure-track faculty (e.g., August & Waltman, 2004; Equal Rights Advocates [ERA], 2003). Often the issue of tenure is complicated for women due to role conflict related to childcare and its incompatibility with the demands of the tenure process (Comer & Stites-Doe, 2006; O’Laughlin & Bischoff, 2005; Stinchfield & Trepal, 2010). In addition, there are other complex processes that influence women’s ability to gain tenure, an overview of which is outside the scope of this article (see American Association of University Women [AAUW], 2004; Marchant, Bhattacharya, & Carnes, 2007; Park, 2007; Rudd, Morrison, Sadrozinski, Nerad, & Cerny, 2008).

 

     Academic environment theme. This theme focuses on variables that pertain to the college or university environment, and the literature is reviewed regarding departmental climate, isolation and invisibility, and transparency of departmental decision making (including tenure).

 

     Departmental climate. Various authors have described departmental climates within institutions as “hostile” (ERA, 2003, p. 3), “challenging and chilly” (August & Waltman, 2004, p. 179), and “toxic” (Hill, Leinbaugh, Bradley, & Hazler, 2005, p. 377). These authors also pointed out how the lack of a supportive departmental climate contributes to other issues women face as academicians, such as having less access to resources or feeling isolated.

 

     Isolation and invisibility. Winkler (2000) asserted that women faculty themselves define the limits of their productivity (which tends to be the largest factor in salary increase and tenure decisions) based on “feelings of exclusion, disconnectedness, marginalization, intellectual and social isolation, and limited access to resources” (p. 740). She also argued that women more than men tend to have more rigid and higher standards for quality over quantity in research, and that women may be more perfectionistic in research activities, which leads to a lower overall rate of publication.

 

     Transparency of departmental decision making (including tenure). August and Waltman (2004) investigated job satisfaction of faculty members and found that women at different levels of the tenure process were influenced by different job satisfaction criteria. All faculty women surveyed reported being impacted by the following: having a supportive relationship with the head or chair of the department, having a perceived ability to influence decisions made within their department and receiving an equitable salary as compared to others within the department. Tenured women rated the equitable salary and departmental influence variables as more significant. For nontenured women, level of influence was also significant.

 

     Individually centered theme. These psychosociocultural variables pertain to women as individuals, and include academic self-concept, age, and race and ethnicity, as well as gender schemas and feminism, and personal power and self-promoting behavior.

 

     Academic self-concept. Guidelines for mentorship posed by Williams-Nickelson (2009) include specific action components aimed at bolstering a woman graduate student’s academic self-concept, or an individual’s conception of herself as a student. Mentors should “facilitate independent thinking” and encourage mentees to “develop self-assurance,” “be mentored” and “be receptive to autonomy and divergence” (Williams-Nickelson, 2009, p. 289). Ülkü-Steiner, Kurtz-Costes, and Kinlaw (2000) found that women’s academic self-concept and mentor support (regardless of the mentor’s gender) in graduate programs best predicted women graduate students’ career commitment. In addition, women and men who were attending graduate school in a male-dominated department reported lower levels of academic self-concept than those in more gender-balanced programs (Ülkü-Steiner et al., 2000).

 

     Age. For women entering the academy 20 or more years ago, being an older student (after having children or supporting a partner through his or her career) could be a barrier to entrance into graduate school; some women, however, reported positive effects of being leaders and mentors as older graduate students (Bronstein, 2001). In addition, women reported feeling marginalized, being overlooked, being seen as a mom, and being overtly discriminated against in academia (Bronstein, 2001). Junior and senior women faculty also may experience rifts with one another based on different feelings about discrimination and inclusion (MIT, 1999). Furthermore, Jacobs and Winslow (2004) compiled data on faculty ages, tenure track, tenure status and job satisfaction, and found that the high-end child-bearing years for women (late 30s through early 40s) are spent working toward tenure, which complicates the work–family balance.

 

     Race and Ethnicity. There has been “no growth in the percentage of minority students receiving doctoral degrees since 1999” (Maton, Kohout, Wicherski, Leary, & Vinokurov, 2006, p. 126). Women of color are at a disadvantage before the pipeline even begins, a problem that persists through the academic career level, where they may experience marginalization, discrimination and microaggressions (Marbley, Wong, Santos-Hatchett, Pratt, & Jaddo, 2011). Thomas, Mack, Williams, and Perkins (1999) studied the effects of personal fulfillment (or an individual’s sense of meaning and/or satisfaction in life) on the research agendas of academicians who are women of color. Often, women of color who assume an outsider within­ stance (a professional orientation toward using one’s personal experiences and interests to fuel one’s research) may be disadvantaged for scholarly recognition and promotion, though researching topics of personal multicultural concern can increase one’s level of personal fulfillment (Thomas et al., 1999).

 

     Gender schemas and feminism. Gender schemas exist that work against women in male-dominated professional environments (Valian, 2005). Lynch (2008) touched on clashing life roles for women in the early pipeline. One recurring theme for the participants was women graduate students’ feeling that they had traded off their feminist ideals and independence by getting married and/or having children, and by being financially dependent on their husbands during their time in graduate school. Krefting (2003) discussed ambivalent sexism, which essentially contrasts the concepts of having “perceived competence” (i.e., masculine) and being “likeable” (i.e., feminine; p. 269). The intersection of these two concepts for women in competitive academic environments can be a conundrum: How does a woman garner respect for her competence when likability is the trait with which students and colleagues are most concerned?

 

     Personal power and self-promoting behavior. Kimball et al. (2001) posited that previous research has shown that women place more emphasis on “external attributions” than men (p. 136). That is, although men and women both believe that internal attributes such as intelligence and ambition contribute to one’s career success in academia, women place much greater weight on their social capital—for instance, the people they know and the prestige of their educating institution. These authors also discussed the fact that many women feel uncomfortable with the self-promoting behavior that may facilitate advancement in academia.

 

     Resources theme. This theme includes variables related to resources within institutions that impact women’s career paths as academicians, including access to resources; financial issues; and salary, rewards, and recognition.

 

     Access to resources. Krefting (2003) conceptualized women’s access to resources as an uphill climb. Whereas men are included in the network of those expected to succeed within academia, women are fighting for both inclusion and the resources to make them worthy of inclusion. Winkler (2000) also echoed Krefting’s (2003) notion that resources (and subsequently, productivity) flow from being included in “the networks in which ideas are generated and evaluated, in which human and material resources circulate, and in which advantages are exchanged” (2000, p. 740). MIT’s (1999) seminal report on women’s experiences as academics in its own School of Science uncovered “inequitable distributions . . . involving space, amount of 9-month salary paid from individual research grants, teaching assignments, awards and distinctions, inclusion on important committees and assignments within the department” (p. 7).

 

     Financial issues. Students in psychology doctoral programs tend to graduate with student loan amounts that exceed $75,000 (Williams-Nickelson, 2009). Springer, Parker, & Leviten-Reid (2009) discussed a multitude of stressors for graduate student parents, including lack of financial support, a struggle to afford childcare and FMLA leave issues. Lynch (2008) reported that the most common complaint of women graduate student mothers is a lack of financial support from their academic departments.

 

     Salary, rewards and recognition. August and Waltman’s (2004) survey uncovered that tenured women faculty’s career satisfaction was heavily influenced by their “salary comparable to similar peers” (p. 188). Harper et al. (2001) conducted a cross-discipline analysis of men’s and women’s experiences in academia and reported that “overall, men’s salaries appear to be more related to their disciplines and responsibilities while women’s salaries are more related to their tenure status and the degree they hold” (p. 248). In addition, Harper et al. (2001) noted that women tend to earn less because they are often employed in academic positions that pay less (e.g., nontenure track, assistant professor).

 

     Social theme. This theme subsumes the influence of family, work and peer relationship variables, including peer and mentor relationships; presence of women in the field and the decision to pursue a doctorate; and work and family issues such as parenthood, marriage and the division of responsibility.

 

Peer and mentor relationships. Several articles review or note the positive impact of supportive peer relationships on female graduate student success (Lynch, 2008; Ülkü-Steiner et al., 2000; Williams-Nickelson, 2009). Also, mentoring and advising relationships provide essential resources to women graduate students, including elements such as emotional support and professional guidance (Williams-Nickelson, 2009). Hill et al. (2005) outlined the importance of supportive peers and social/teaching environments as a factor of satisfaction in their study of women faculty members in counselor education. Also, Pruitt, Johnson, Catlin, and Knox (2010) found that women counseling psychology associate professors who were seeking promotion to full professor indicated that having the support of a current mentor was helpful. Compared to men, women typically place a higher value on a supportive work environment and may often find these types of relationships through service-oriented work in the institution (Bird et al., 2004; Kimball et al., 2001).

 

     Presence of women in the field and the decision to pursue a doctorate. Women are more likely to leak from the educational pipeline before doctoral completion, and they still earn less than men in the world of work (Ülkü-Steiner et al., 2000; Winkler, 2000). Ülkü-Steiner et al. (2000) found that the mere presence of women faculty in any academic department bolstered career commitment and academic self-concept for men and women doctoral students. Similarly, Winkler (2000) reported that women academicians benefit from relationships with female students and that female students tend to graduate more quickly when female faculty are present within the department. However, because women tend to be underrepresented as faculty members in general, there is an overall shortage of role models for women wishing to pursue doctoral education and become academicians themselves (August & Waltman, 2004; Harper et al., 2001).

 

     Work and family issues: Parenthood, marriage and division of responsibility. Springer et al. (2009) and Lynch (2008) discussed the unique role conflicts that occur early in the pipeline for women graduate students who also are mothers. These women often find themselves caught between their desire to excel in graduate school and to be a mother, and also experience challenges with respect to finding peer support from their non-mother peers.

 

Wolfinger, Mason, and Goulden (2008) conceptualized family and marriage as having a direct effect on the leaky pipeline when women are trying to earn tenure. Generally speaking, when family issues and domestic responsibilities are at stake, women academics receive less support from their male partners than men academics do from their female partners (Bird et al., 2004). However, evidence for the effect that children and marriage have on scholarly productivity paints a different picture. Winkler (2000) reviewed the literature and found that though women on the whole publish less than men, single women are less productive in publication than married women. Krefting (2003) reported that “neither marriage nor parenthood seems to affect women’s productivity (or men’s, Valian, 1998)” (p. 264).

 

Conclusion of Part II: Pipeline Influences. This section discussed the themes and variables that are relevant to women’s experiences in the pipeline as graduate students and as academicians. The final section addresses key outcomes.

 

Part III: Pipeline Outcomes

     The following section examines academic women’s career outcomes and satisfaction as well as institutional responses to women’s issues. The literature search for this section included the search terms women’s career satisfaction, women in academia, and university (or college) response.

 

     Women’s career outcomes and satisfaction. As discussed previously, fewer women are granted tenure than their male counterparts. As one travels through the pipeline, chances of leaking out are greater for women at all stages of their career than for men (Mason & Goulden, 2004; Winkler, 2000; Wolfinger et al., 2008). In August and Waltman’s (2004) study, women’s career satisfaction was predicted by “departmental climate; the quality of student relationships and such related activities as mentoring and advising students . . . ; a supportive relationship with the unit chairperson; and the level of influence within the department or unit” (p. 187). In addition, for tenured women faculty, “comparable salary and the importance of departmental influence” rose to the forefront (p. 187). Harper et al. (2001) found that both tenured and tenure-track women were “least satisfied with their authority to make other job decisions . . . and the time they have available to advise students. . . . Non-tenure-track women as a group were the least satisfied with their authority to decide which courses they teach” (p. 251).

 

     Institutional response. The call for institutional change to address the needs of women academicians is a direct result of research conducted on this topic in the past several decades. Although a full review of institutional initiatives on behalf of changing women’s experiences in academia is beyond the scope of this article, the current authors have highlighted some recommendations for change that exist in the literature.

 

Many authors have called for higher education institutions to implement initiatives to address the issues that women academics face (e.g., AAUW, 2004; ERA, 2003; MIT, 1999; Stinchfield & Trepal, 2010). Generally speaking, these initiatives include, but are not limited to the following: (a) changing hiring practices to seek out women and people of color for all faculty positions, especially tenure-track positions; (b) encouraging mentorship programs for faculty; (c) instituting policies in which the tenure clock may be stopped and restarted; (d) adjusting views on career commitment to accommodate academicians’ family and other responsibilities; (e) promoting women to higher-level administrative positions; (f) eliminating gender discrimination regarding salary and access to resources; (g) revising the tenure review process to include merits for service-oriented work; (h) making evaluation standards for tenure clear and transparent; (i) expanding understanding of the psychosociocultural variables that influence academicians differently; (j) conducting research on institutional policy and its effects on faculty members; (k) being active beyond hiring practices by encouraging women and people of color to pursue careers as academicians; and (l) being vigilant of and punitive toward gender discrimination taking place within the institution (Bird et al., 2004; Bronstein, 2001; ERA, 2003; Harper et al., 2001; Jacobs & Winslow, 2004; MIT, 1999; Thomas et al., 1999; Valian, 2005; Winkler, 2000).

 

Conclusion of Part III: Pipeline Outcomes. This section provided an overview of career outcomes and satisfaction among women academicians and how institutions have been called to respond to these issues. The following section reviews the authors’ model for women’s career processes in academia.

 

A Model for the Career Process of Women in Academia

 

Women’s career development is related to a variety of psychological, social and cultural influences. Researchers have studied many of these influences with girls and women, demonstrating the powerful effects shaping women’s career aspirations, choices and development. In the present authors’ model, career development influences, pipeline influences (factors affecting entry into academia), and pipeline outcomes (outcomes of a career in academia) are addressed. Here, the authors explain the structure of and rationales behind each section of the model (see Figure 1 and Table 1).

 

Overview of the Model

To promote parsimony of the literature and model coherence, the authors organized women’s career development influences into five major groups of variables: cognitive, coping, environmental, personality and relational. Each of these major themes is present within the top portion of Figure 1. These five domains of career development lead up to a decision to pursue a graduate degree, labeled “pursue terminal degree” in the model. The authors used the phrase “terminal degree” for the sake of simplicity, even though some employers and fields do not require a doctorate (e.g., school psychology).

 

While previous collegiate accomplishments certainly facilitate matriculation into a graduate program, the authors consider the pipeline as beginning in graduate school and continuing with women taking academic positions. The numerous variables affecting women’s experiences in academia are grouped into the following categories: academic duties, academic environments, individually centered, resources and social.

 

The pipeline is considered to be one piece, since the literature seemed to indicate this understanding and it resulted in the most parsimonious interpretation. However, future evidence may lead to consideration of the pipeline in two pieces, in which there is an early pipeline that focuses on graduate students and a midpipeline that pertains to women in academic positions. For example, some variables may not be relevant to graduate students (e.g., tenure-track versus nontenure-track), which lends support to the idea of breaking the pipeline into two groups. However, many variables have been found to be a consideration for both graduate students and academicians (e.g., age, work, family issues). Also, some variables that are currently considered part of one group may actually show evidence of salience with the other group (e.g., academic self-concept, financial issues). For now, since the themes seem interwoven with the experiences of both graduate students and academicians, the current authors have considered them together as one group.

 

Once a woman decides to pursue a graduate degree, a host of psychosociocultural factors begin to influence both her educational experiences and her experiences in academia. As the model shows, women may leak out of the pipeline at different points of their academic careers (i.e., early, mid- or late career), with early leaking meaning that one might never enter academe. The final section of the model indicates two major outcomes of women’s career development and the academic pipeline. First, women may report different levels of career satisfaction. Second, institutional responses to women’s issues within the academy may vary.

Figure 1. The Leaky Pipeline: Career Development of Women in Academia Before, During, and After Careers in Academia

 

 

Table 1

 

Themes and Variables Comprising the Career Development and Leaky Pipeline Experiences of Women in Academia

 

Model Predictions

Based on the literature review and the resulting model, the authors can make several predictions to describe the processes involved in women entering, traversing and exiting the pipeline.

 

Entry into the Pipeline. As women begin their careers as faculty members they bring their career development history with them, which in turn influences their education and career. The interaction of these factors creates a unique experience for women in faculty positions. Specifically, the career development variables are relevant to entry into the pipeline. First, the authors predict that the cognitive theme affects career trajectory in that women must have career aspirations, career choices and career expectations that are compatible with an academic career, as well as sufficient intellectual abilities and liberal gender role attitudes to endure and succeed in graduate school and beyond. Second, the coping theme also facilitates pipeline entrance, as women must have career decision-making coping, career maturity and adaptability, career self-efficacy, and self-esteem to transition effectively from graduate school into academic careers. Third, the authors predict that lower social class and socioeconomic status diminish the likelihood that a woman will enter an academic career (environmental theme), because lower social class and socioeconomic status tend to be associated with less access to opportunity structures such as those afforded by the educational attainment required for many academic careers. Fourth, the authors predict that having high achievement motivation, possessing career interests that complement an academic path, exhibiting high instrumentality and valuing graduate education facilitate an academic career (personality theme). Fifth, the authors hypothesize that the presence of perceived encouragement and supportive relationships with parents and role models facilitate these career paths (relational theme).

 

In addition, pipeline variables like feminism, personal power and self-promoting behavior have been evidenced as beneficial to women, and the present authors predict that these trends will likely remain consistent. For instance, academic self-concept can be a facilitative variable for women’s futures as academicians when that self-concept is consistent with an academic career and when women attend graduate programs that are more gender balanced than male dominated.

 

Traversing and Exiting the Pipeline. Once a woman enters graduate school, she is officially in the pipeline, and must maintain a level of teaching and research productivity commensurate with the expectations of the institution. Women academicians may leak out of the pipeline if they are denied tenure due to a lack of research productivity as a result of spending a disproportionate amount of time performing unrecognized service-oriented activities, particularly in research-intensive institutions (Misra et al., 2011). However, there is some evidence that institutions are recognizing service activities more frequently (Sampson et al., 2010). The current authors predict that experiencing a hostile departmental climate, feeling isolated and invisible, and encountering little or no transparency in departmental decision making facilitate conditions that increase the likelihood of a woman leaking from the pipeline before, during and after tenure decisions are made.

 

In addition, the authors predict that women leave their academic careers behind due to feeling stuck in positions with little hope for meaningful promotion, having restricted access to resources, dealing with financial issues or feeling dissatisfied with their salaries, rewards or level of recognition. Posttenure, the authors predict that a lack of administrative-level representation leads some women to leave academia because they are not able to realize administrative-level career goals, or because they may have less support (e.g., lack of available mentors) and more career challenges (e.g., greater isolation and invisibility) within institutions that lack women in these positions.

 

Discussion

 

As the authors have shown through the model and its explanation, women academicians experience a unique set of personal and career challenges. Socialization and educational and career development processes stack the deck early, especially against women entering traditionally male-dominated fields. When one adds these processes to the existing structure of the academic system, it becomes clear that there are inherent systemic disadvantages for women in academic fields, which contribute to the leaks during each stage of the academic pipeline. The influences that women experience as children and young adults, and the discrepancies between women in different positions within academia, point to the necessity of a more holistic understanding of how women choose and navigate the complex path that leads them to and through academia.

 

It is the authors’ contention that each section of the model builds the groundwork for the next stage of the model in such a way that women in later stages of their careers have a multiplicity of additive strains that inhibit their career and personal satisfaction. To be sure, there are women who feel happy and fulfilled in their academic careers. At the same time, the present authors believe that this picture of satisfaction or dissatisfaction is supported by achievements and growth that occurs in different ways and for different reasons than it does for men. The authors hope to understand these influences and encourage responses at individual, societal and systemic levels. There exist numerous implications of this model, and here the authors highlight a few key points.

 

Implications

     Barriers for women. Women receive opportunities in the work world in ways that constrain their choices from a young age (e.g., Gottfredson, 1981; Gottfredson & Lapan, 1997; Mello, 2008; Riegle-Crumb, Moore, & Ramos-Wada, 2011). Factors such as low self-efficacy, little perceived encouragement and few role models can create barriers for career choice. However, some women do pursue academic careers, succeeding in their efforts and finding the work enjoyable and satisfying. Identifying a combination of protective factors that help women to succeed in academia could help offset some of these barriers. Also, career and mental health counselors can help women to develop these strategies and traits for themselves.

 

Women seem to struggle throughout the lifespan with perfectionism that inhibits their ability to feel fulfilled by their endeavors as well as their ability to produce academic work at the same rates as their male peers. It may be that women decide to leave the pressure of the academic environment because they experience burnout, working tirelessly and too meticulously toward a goal that men may reach more easily since they may be less influenced by perfectionistic tendencies. It is the authors’ hope that graduate training programs, mentors, counselors and academic institutions will continue to work together to provide women with guidance, support and psychoeducation in order to cultivate new perspectives on achievement in academia.

 

     Gender role socialization. How women glean messages from the dominant U.S. culture regarding what types of jobs are suitable for women and gendered expectations for behavior influence and constrain young women’s career interests, self-efficacy, view of parenthood and achievement motivation. Should a woman find herself with the resources necessary to enter graduate school with aspirations of an academic career, these socialization processes could potentially continue to restrain her because she may find herself with fewer female than male mentors and professors. If she has children, she also may find that the role strain between graduate student and mother is exhausting. If she is successful and becomes an academic, she may find herself balancing feelings of marginalization, isolation and frustration regarding her work and collegial relationships with the expectation that she be more “likeable” than “competent” (Krefting, 2003, p. 269). Often she may be called upon to perform activities in service of the institution that reinforce the gendered nature of “housework” for the institution (Valian, 2005, p. 205). Depending on the institution, performing service-oriented activities for the institution may help (Sampson et al., 2010) or hurt (Misra et al., 2011) her progress toward promotion and tenure. Hence, women may leak from the pipeline. For those women who do not leak, there are lingering discriminatory practices and beliefs that may flavor each day they spend pursuing their career goals and navigating the male-dominated terrain of the U.S. academic institution. The authors hope that this model will inspire others to consider the tangible reality of gender discrimination and combat its very specific effects on women academicians.

 

     Role models and mentors. Women’s experiences with role models in early life affect how these women aspire to and place importance upon career success (Hackett et al., 1989). In addition, girls’ decisions about work and family are influenced in part by their perception of their mothers’ work behavior, both inside and outside the home; by their emerging gender role attitudes; and by sociocultural messages regarding the gendered nature of careers and opportunities that exist. The work–family issue does not dissipate as women age, but is consistently present throughout women’s lives in the pipeline. It seems logical to conclude that some women with doctoral degrees and families decide to leave the pipeline due to the strain that academic jobs place on them. Providing more modern and family-friendly practices within institutions, such as daycare services and paternity leave, might well encourage women to enter or remain in academia.

Limitations

 

One limitation to the model presented here pertains to its broad overview of some of the variables relevant to women’s career development in academia and job satisfaction. The variables in this model are by no means the only contributing variables, and thus the authors welcome feedback, extensions and rearrangement of this model based on other scholarly bodies of knowledge and research findings.

 

Also, an important consideration for future researchers and scholars is the question of how best to represent the model itself, specifically regarding the academic pipeline. Two major issues that arose for the authors involved (a) the troublesome nature of conceptualizing women’s academic career paths as linear in the form of this pipeline, and (b) whether to conceptualize women graduate students and women academicians as representing different phases of pipeline processes. With more study, conceptualization of these variables and how they fit together may lead to shifts in the current model. Finally, the authors’ review has been limited in that a comprehensive survey of this voluminous literature was not possible given the realities of publication space limitations.

 

Implications for Counselors and Other Future Directions

 

The model has many potential applications for counselors. First, counselors can utilize the model to conceptualize women academicians’ career development issues, using Figure 1 and Table 1 as quick reference tools. Also, counselors can assist women with career decision making and coping with their academic careers, which may help alleviate leaks in the pipeline. For example, expanding this model may help to guide the development of career counseling interventions for girls and young women during their career development and college or graduate school years. In addition, women academicians can benefit from interventions designed to explicate their experiences in a male-dominated career field, help them find support and challenge institutions for policy changes. In addition, the model can guide further research and interventions. Expanding, reframing or finding supportive or contradictory evidence for the model and its variables can be informative for academicians who conduct research in vocational psychology, women’s issues or other areas, as this information can guide future research, theory, and clinical practice. Finally, career counselors can act as advocates working in partnership with academic institution administrators, who may benefit from this model by looking critically at their own practices and policies and working with departments and faculty members to address critical issues that influence women’s decisions to pursue, remain in or leave academic careers.

 

Conclusion

 

The authors have merged and organized several bodies of literature regarding women in academia before, during and after their faculty appointments. Women’s unique career development and socialization experiences are the foundation for understanding how women navigate careers in academia. Barriers do exist for women that constrain career development, yet resources such as counseling and mentoring can counteract these barriers. In addition to highlighting the obstacles within the leaky pipeline, the authors hope to encourage the adjustment and repair of the pipeline itself.

 

 

 

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Courtney E. Gasser, NCC, is an assistant professor at the University of Baltimore. Katharine S. Shaffer is a doctoral candidate at the University at Albany, State University of New York. Correspondence can be addressed to Courtney E. Gasser, Division of Applied Behavioral Sciences, University of Baltimore, 1420 North Charles Street, Baltimore, MD 21201, cgasser@ubalt.edu.

 

The authors wish to acknowledge Dr. Deborah Kohl, Division of Applied Behavioral Sciences, University of Baltimore, for her feedback on this manuscript; Sean D. Lough, Morgan State University, for preparing and revising their model graphic; and Angela Brant, Krissa M. Jackson, Alexandra Mattern-Roggelin and Christina Pimble, University of Baltimore, for their research assistance.